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Hey All, I have the RingCentral for Hubspot extension and when a call comes in it is automatically saved in Hubspot but it has a 15 second count down and if you don't have the record updated in 15 seconds it autosaves a standard record, meaning we have to go into the hubspot record and update it from there. Is there a way we can change the timer to allow more time to update the record before it autosaves in HubSpot.

We just purchased a Yealink BH71 Pro wireless headset for one of our users. They use the RC desktop app for making calls. The headset is connected via a USB receiver that came with the headset. The headset works fine in MS Teams. Whenever the user receives a phone call in RC, the headset works fine. However, when they try to make a call using the RC app, the audio on the headset does not work unless they attempt the call 2-3 times. They can not hear the recipient, and the recipient cannot hear them. I have tried turn on/off the HID headset control to no avail. I reached out to support, but they are telling me the BH71 is not supported (but the Yealink website says it is supported by RC). I find it hard to believe the headset is not compatible as it shows up as a standard communication device. RC support wanted me to download and install the RC Phone app, but I’d like to not have to have a one-off user. Has anyone experienced this issue? I have read other posts of people saying MS Te

Hi, I need to have a US number that can receive verifications SMS for business purposes, sort of OTPs. Can ring central number do that?

Issue details:We have successfully set up the webhook endpoint in Salesforce, and during the validation phase, we received a valid Validation-Token. On one occasion, we were able to successfully retrieve the request body, which included the expected event data. Below is a sample log from that successful attempt:/*****************************************12:47:02.1 (14197701)|VARIABLE_SCOPE_BEGIN|[10]|validationToken|String|false|false 12:47:02.1 (14204992)|VARIABLE_ASSIGNMENT|[10]|validationToken|null 12:47:02.1 (14208322)|STATEMENT_EXECUTE|[11] 12:47:02.1 (14209696)|STATEMENT_EXECUTE|[17] 12:47:02.1 (14244104)|HEAP_ALLOCATE|[17]|Bytes:863 12:47:02.1 (14248825)|VARIABLE_SCOPE_BEGIN|[17]|requestBody|String|false|false 12:47:02.1 (14254993)|VARIABLE_ASSIGNMENT|[17]|requestBody|"{\"uuid\":\"80248989911 (843 more) ..." 12:47:02.1 (14257582)|STATEMENT_EXECUTE|[18] 12:47:02.1 (14259132)|HEAP_ALLOCATE|[18]|Bytes:17 12:47:02.1 (142619

All of our users are experiencing this problem. After clicking a phone number it takes up to half a minute for the dialog box to offer the option to call or text. Who else has had this issue and resolved it?

When I try to submit a case, on the last step a pop-up with the following error message appears: This error appear both in Firefox and Chromium. I do not know if it is relevant, but the developer console shows a form submission error. The first is in Firefox, the second in Chromium: 

I have been trying to submit a case for a few days now, I can get as far as the “How can we help?” screen but upon clicking “Next” nothing happens.

I recently conducted a test by sending a fax using the following RingCentral API endpoint:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/message-store.In this instance, I mistakenly used an incorrect fax number. I was expecting to see a "Failed" status for the fax, but I am currently only able to view faxes marked as "Sent." Could you kindly guide me on how to retrieve the status of failed faxes or direct me to the appropriate method for monitoring this?Thank you for your assistance.

Is there a way to see the faxes sent via email through an API request?

Where can I find the link for the webinar given today 10/22/2024 at 1pm?

I'm trying to disable fax cover sheet for faxes.When I go to users->users with extentions (or templates->user settings)->select the user->Outbound Calls/Faxes->fax settings and go to Cover Page options, there's no "None" option to disable the cover sheet, there only 'Blank' option, but it doesn't disable cover sheet, it’s still present as the first page (it’s just blank). But I need to remove it at all.   

Hi everyone,I’m looking for a comprehensive list of all phone device model names supported by RingCentral. While I know there is a webpage that lists supported models (such as this one https://support.ringcentral.com/article-v2/certified-supported-deskphones-ringcentral.html), I need the exact model names used by RingCentral API, for example, “Poly CCX700 Business Media Phone” or “Poly Edge E450 IP Phone.”Is there an API that can provide this information, or is there an existing list available that I can use?I’m attaching a screenshot that shows one of these model names as it appears in the UI.

Is there a way to have the caller, transferee and call transferring to all be connected on the call and when transferee has finished can hang up and call still be active?

I am not sure when the update was made as it is an infrequent task but I can no longer just reset a voicemail PIN.  It is now requiring I change all three items (password, PIN, and security question) before allowing me to hit save.  Is this intended behavior?   Save is gray Save is blue after all 3 options entered 

We’ve had our texting campaign approved and has been in “Setup in Progress” for over a month. It dawned on me last week that maybe the setup was taking so long because I only added our main company line which is directed to our auto-receptionist. I added my direct number last week and sure enough I see texting available in my RC app.We are a small office and our clients are only aware of our main phone number and fax number, so naturally when they try to text us they text our main line. Is it possible to use texting with a number that is assigned to an auto-receptionist?Also, we still have our old texting service which receives texts to our main line - would this conflict with RC? I didn’t want to cancel it until we got RC up and running.

I'm facing an issue with the RingCentral JavaScript SDK and could really use some help understanding what's going wrong.I have a service running on a client’s side, and whenever it receives a call, it creates a new instance of the SDK to make a POST request to supervise the call (monitoring both sides of the audio). This setup works smoothly, and multiple calls happen throughout the day without any issues.However, after about a week of continuous operation, without any changes to tokens or keys, all calls start returning a 403 Forbidden error when trying to make the request. This error occurs on the first call of the day, and the day before, there were no issues like this.It seems like some kind of cache or something within the library might be building up over time. I've tried some troubleshooting, but I haven't been able to pinpoint the exact cause. Has anyone else experienced something similar or have any ideas on what might

Hi, So we recently had RC add the A2P feature added to our Phone numbers and when I tested the High Volume Api I was able to send out a text. But all of a sudden our Prod Application started to return this:{     "errorCode" : "MSG-242",     "message" : "The requested feature is not available"Can a phone number have both the enhanced Business and A2P feature? And if it can, can you add that back in for us?client ID: 5D4LUlgTSOXbmSZdZcemO5Phone Numbers are under the "SMS admin" profile

I’m testing out the SMS Campaigns app RingCentral SMS Campaigns - Beta would like to chat with others who are using it. Are any admin controls available?  Use case; setting daily or weekly limit on the number of texts my users can send.   We’re on Salesforce and would love to be able to bulk text from a View or otherwise without having to upload a csv, anyone find a way to do this? In testing, I’m only offered the option of sending a campaign from my own number.  Would love to have a support person do this on behalf of the recruiters.  Have you found a way to do this?I’m new here, this looks like an active community, love that! 

Hello, after I pay for my TCR SMS campaign registration, I get the error "External tcr api failures". Please advise. Thank you.

When creating a new adaptive card using the API (https://developers.ringcentral.com/api-reference/Adaptive-Cards/createGlipAdaptiveCardNew), it would be very useful to receive the created cardId in the response, this way we can use that Id to modify the card content later.Thanks!

My application was rejected due to the following below.  Can someone please clarify for me.  I have NO idea what this means and I cannot find a solution within the community.  Someone else was denied for the exact same 2 reasons but no clarity was given.  It was just stated that someone would get in touch with them.  If multiple applications are getting denied due to the same reasons you would think they would post what it means and be more clear.  Thanks in advance for you help!    Thanks, 

Question about forwarding via Ring to another employee's extension: how can I set the incoming number to be displayed when forwarding? Thank you very much

HUD in previous versions of the RC desktop APP was fantastic because you could see other users, Call Parks and Call Queue Pick up groups all on the one page however since a July 2024 APP upgrade  this has changed to drop-down boxes on the HUD page so you can only see these one of the above items at a time 

I use an iphone and when ringcentral is active on my phone it shows the phone log in the Ringcentral app but all the calls are also coming up on my normal phone app in the recent call history. How do I stop this from happening?

Good morning. Is there a way to have the call queue number shown as the caller id? Its not a company number therefore we cannot select it in the caller id dropdown but is there any way to show this as caller id when its a call queue? thanks all