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RC Folks - Did anything change on your side. We used to get webhook notification for outbound calls. it was working till Aug 6th. Please help. 

Recently calls on both Android and iPhone do not work when not using WiFi. It doesn’t matter if we select using mobile data or carrier minutes. Outgoing calls fail with a message that we have a bad connection. Incoming calls never get routed to the device. I know we have a good reception so it’s not that. I have tried uninstalling and reinstalling the app as well but no luck.

Bonjour,J’aimerais savoir s’il est possible de limiter l’assignation des tâches afin que seul les administrateurs puissent en ajouter pour les autres utilisateurs. Autrement dit, je ne veux pas que les employés puissent assigner des tâches à leurs superviseurs. Est-ce possible ?MerciHello,I would like to know if it is possible to limit the assignment of tasks so that only administrators can add tasks for other users. In other words, I don't want employees to be able to assign tasks to their supervisors. Is this possible?Thanks

How can I check the voicemail of a call queue from MY phone?

I answer two separate phone lines for my bosses. When they try to dial each other directly, those internal calls also ring to me. How can we bypass them ringing to me so they can quickly connect with one another? Is there a way for us to set up a rule for all internal 3-digit calls to automatically route to the bosses and not the assistants? Thank you!

What is the current minimum version for the RingCentral desktop app

Hi, I am trying to get access token for ringcentral through node red I am facing grant type issue. Here I have attached the issue. 

Hello,We are trying to develop a call monitoring solutions where we want to monitor multiple agents at the same time on a single supervisor device.Want to confirm it is possible to supervise multiple agents through a single supervisor device at the same time.

We are currently using RingCentral EX. After upgrading to CX, we want to check whether the EX call-log API and ringcentral SDK can be used directly.

Recently our ability to edit user profiles has been removed from the App. Not sure why or what changed, even me as the Super Admin cannot edit my own profile inside of the app. Any ideas?The tiny pin in the top right corner has been removed from all of our apps.  

Recently our ability to edit user profiles has been removed from the App. Not sure why or what changed, even me as the Super Admin cannot edit my own profile inside of the app. Any ideas?The tiny pin in the top right corner has been removed from all of our apps.  

Need a report that shows presence status totals per rep per date.   i.e. John Doe.  Monday,   Avaiable 6.1 hrs   Do not disturb  1.7 hrs  Offline  16.4 hrs    

We are setting up a member support process. There would be one RingCentral support intake phone number. Several users would be scheduled to monitor this phone number. Can each user have unique login credentials for the single phone number?

Hi,I have a basic Node app and having issues authenticating. I have set my server, clientId, secretId and jwt. However, I keep getting this errorThe [Audience] claim value must contain a token endpoint URLMy code looks like:const RC_SDK = require('@ringcentral/sdk').SDKconst path = require('path')require('dotenv').config({ path: path.resolve(__dirname, './.env') })var rcsdk = new RC_SDK({ 'server': process.env.RC_SERVER_URL, 'clientId': process.env.RC_CLIENT_ID, 'clientSecret': process.env.RC_CLIENT_SECRET});var platform = rcsdk.platform();platform.login({ 'jwt': process.env.RC_JWT })platform.on(platform.events.loginSuccess, function(e){ console.log('LOGGED IN')});platform.on(platform.events.loginError, function(e){ console.log("Unable to authenticate to platform. C

Over the past week I have received multiple email messages that tell me that some unknown phone number has been unlinked from some “federation” portal. Below is an de-identified example:  

My HR department is trying to answer questions of prospective employees about substance screening policies and any time they use a word like THC or Weed or (take your choice of controlled substance) the SMS message "cannot be sent". Any ideas how to turn this feature off?

regarding the recent notice: Verizon has announced that it is no longer accepting “vtext” SMS messages from non-PTN numbers. What is vtext? What is a non-PTN number? Does this mean I can't text with my customers anymore with the Ring Central app?

My phone randomly through out the day will say line unregistered. How do i fix this?

Is there a way to put a button on a desk phone to be able to toggle in and out of call queues?

greetings. I have a user that states she hears a beeping during call that are being auto recorded. this interferes with conversations and messages she leaves with customers. I have removed the auto-recording feature from her user and it stops beeping. I reactivate is and she hears it again. She has the same settings as others users in her department and they do not hear any beeping. Thank you for your input.

Have not been able to add more than 10,000 company contacts for years now. Any idea or possible limit increase coming soon?

We can receive inbound calls from other carriers such as Sprint and TMobile, but we cannot receive calls from AT&T numbers.

I have DND and forwarding on my RC. I receive emails of missed messages, but I cannot find them in my account.

I downloaded a list of all users and noticed a column titled MS Teams Mobile Mode. It shows everyone as being disabled. How do I enable this mode and what functionality does it add?

I have tried to block a number but continue to get calls from it.