Developer Platform, APIs, & Integrations

I am having the hardest time with what seems like a very simple API call.I am referencing the following documentation and was hoping someone could provide clarityhttps://developers.ringcentral.com/engage/voice/guide/dialing/active-calls/quick-startAll I am looking to do is pull a json on all the active calls for a campaign. I have the node sdk installed and the environmental variables set with my app.The culprit is likely the account ID, what is that and where do I find it?I have tried using ~ and it does not work. I get a 404 not found status.

I am having trouble figuring out how use the API to get the call details like success/failure, duration, etc for outbound calls that are made using the call list and campaign section. We load the call lists, run the campaign, and can view the call details in the “Interaction Details” dashboards in Ring CX Analytics. But we need to get these call details brought back into our system via API. I am using the platform SDK, Postman and CURL and the developer test console with the same results all the time. Here’s as simple of an example as I can give. Query:curl --request GET \  --url 'https://platform.ringcentral.com/restapi/v1.0/account/XXXXXXXX/call-log?view=Detailed&withRecording=true&page=1&perPage=100' \  --header 'accept: application/json' \  --header 'authorization: Bearer XXXXX...XXXXX’ Response:{ "errorCode": "InvalidParameter", "message": "Resource for parameter [accountId] is not found", "errors": [ { "er

We are trying to use the API to make a call.  It has worked in the past, but we were aware that only certain phone applications worked.  Our phone no longer shows Online, which is a pre-requisite for the make-call endpoint. We first list devices with this URL:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/2265149032/deviceWe get one device returned, and we are logged in to it, but the device status is "Offline".What phone app should we be using to make calls through the API?Thanks,George Schally List Device Results, shows status = “Offline”: {  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/958878032/extension/2265149032/device?page=1&perPage=100",  "records" : [ {    "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/958878032/device/803912782032",    "id" : "803912782032",    "type" : "SoftPhone",    "sku" : "DV-1",    "nam

Hi, is there a way for the user to update/change the emergency address from the Android app ? 

I'm looking for a developer that can help me automate importing of call log details into a Google Sheets. I've been manually importing them but would like to automate the process.Here's my wish list.Set which extensions to import from.Set the number of days.Have one sheet for inbound calls and another for outbound (same workbook, different sheets).Set the time of day when the pull happens (like midnight).If this isn't the appropriate forum to post something like this I would like to know where I could seek out help for this.

I have a list of customers that I want to call. I'm interested in making outbound phone calls from MS Excel or Google Sheets.

I am getting the OAU-250 error when attempting the JWT Authentication Flow. I am basically using CURL to attempt this. The curl options are:"–X POST -D \"\" --header \"Accept: application/json\" --header \"Content-Type: application/x-www-form-urlencoded\" --header \"Authorization: Basic " & $basic  & "\" --data " & $data $basic is a base64 encoded combo of clientID:clientSecret$data is "grant_type=urn%3Aietf%3Aparams%3Aoauth%3Agrant-type%3Ajwt-bearer&assertion=" & $jwt$jwt is the jwt value we received in the rc_credentials.json file for the application. The app is private and is configured for JWT auth flow and issue refresh tokens is set to Yes. The application scope is set to read accounts and ringout.What am I missing?

I'm encountering an issue when trying to send an SMS via the API.The request fails with the following JSON error response:{ "message": "Internal Server Error. Consult RC Support.", "eventId": "ab8e385e-153c-11f0-84e0-005056bb13a7"}Can anyone help me understand what might be causing this error or how to resolve it? Thanks in advance!I have tested via ring-central sand-box API call :   

HiUsing the following code, the results appear only appear to show my call records! Any ideas please?static private async Task read_user_calllog(){    string dateFrom = "2025-03-13T00:00:00.000Z";    string dateTo = "2025-04-14T09:00:00.000Z";    string view = "Detailed";    try    {        var queryParams = new ReadUserCallLogParameters();        queryParams.dateFrom = dateFrom ;        queryParams.dateTo = dateTo ;        queryParams.view = view;        var resp = await restClient.Restapi().Account().Extension().CallLog().List(queryParams);        foreach (CallLogRecord record in resp.records)        {            Console.WriteLine(JsonConvert.SerializeObject(record, Formatting.Indented));        }    }    catch (Exception ex)    {        Console.WriteLine("Cannot read user call log data. " + ex.Message);    }} Thanks in advance

Hello,Is it possible to receive an incoming call automatically and connect to a websocket?for example I want to connect the incoming call to realtime api of OpenAI to have a conversation with AI.Thanks in advance

I see lots of other schemes for various functions in RCApp, but not to get to SMS?https://developers.ringcentral.com/guide/basics/uri-schemesIf there isn't one yet, I really think it would be nice to add something similar to this:rcapp://sms?number=<phone number>that would bring the RC app up to the conversation with the phone number, or if one doesn't exist start one.

RingCentral APIs are designed to be used and tested directly in the production environment. There is no technical requirement for a separate sandbox or test environment in order to explore or integrate with the APIs.If you'd prefer to isolate development activity, using a separate developer account is an option. Whether or not to do this is entirely up to your personal preference or your organization's policies. Some developers choose to create separate accounts for development and production use cases, while others use a single account for both.This streamlined approach allows for faster iteration and eliminates the complexity and requirement of managing different environments for testing and production, unless you want to. Historical NoteIn December of 2024, RingCentral retired its developer sandbox environment. This change gre

How can I add phone numbers via API in the Call Queue custom rule? I need to add some numbers to be redirected 

I wanted to filter call logs to see the waiting time before the client hung up. The thing is, even if you can create KPIs or tables to see something similar, you can’t use them to see the waiting time for each call received, and that is what I want. Also, the only way I found to see the details of each call is on the performance report tab, but I can’t export the settings that I want, even if I can see them on the web tab. Is there a way to export this or use KPIs on this tab, even if I can’t see where I can use or choose it?

I need to add two other members of my team to our dev account. I found this topic about adding a new developer, but when I go to the screen shown there is no "Invite New Developer" button.

Collaborating with others in the RingCentral Developer Console is essential for efficient app development and management. By adding developers to your account, your team can collectively access and manage applications, credentials, analytics, and resources. ​Adding a Developer to Your Developer Console AccountFor paying customers, access to the Developer Console is governed by your company's roles, permissions, and policies. To grant a colleague access:​RingCentral Developers Register the Developer in the Admin Console: Log in to the RingCentral Admin Console.​ Navigate to the "Users" tab.​ Click the "Add User" button.​ Follow the on-screen instructions to add the new user.​

I am trying to send a vcard through the RingCentral API and I have the send functionality working. The VCards send and make their way successfully to phone numbers.However, some iPhones don’t show the VCF properly, but show as basic .vcf files with integer names.I’ve attached a picture of this difference, some notes:I’m doing this on Make.com using the HTTP module with sends a basic API request with parameters (the CURL equivalent is attached with sensitive information removed). I’ve tried numerous vcard variations with no success. The phone number that receives the card successfully sometimes gets the vcards variations with the basic file name.Anyone been able to crack this? I’d really like the name to show properly as it is a good face for our clients.

I am trying to send a vcard through the RingCentral API and I have the send functionality working. The VCards send and make their way successfully to phone numbers.However, some iPhones don’t show the VCF properly, but show as basic .vcf files with integer names.I’ve attached a picture of this difference, some notes:I’m doing this on Make.com using the HTTP module with sends a basic API request with parameters (the CURL equivalent is attached with sensitive information removed). I’ve tried numerous vcard variations with no success. The phone number that receives the card successfully sometimes gets the vcards variations with the basic file name.Anyone been able to crack this? I’d really like the name to show properly as it is a good face for our clients.

I am trying to send a vcard through the RingCentral API and I have the send functionality working. The VCards send and make their way successfully to phone numbers.However, some iPhones don’t show the VCF properly, but show as basic .vcf files with integer names.I’ve attached a picture of this difference, some notes:I’m doing this on Make.com using the HTTP module with sends a basic API request with parameters (the CURL equivalent is attached with sensitive information removed). I’ve tried numerous vcard variations with no success. The phone number that receives the card successfully sometimes gets the vcards variations with the basic file name.Anyone been able to crack this? I’d really like the name to show properly as it is a good face for our clients.

I am trying to send a vcard through the RingCentral API and I have the send functionality working. The VCards send and make their way successfully to phone numbers.However, some iPhones don’t show the VCF properly, but show as basic .vcf files with integer names.I’ve attached a picture of this difference, some notes:I’m doing this on Make.com using the HTTP module with sends a basic API request with parameters (the CURL equivalent is attached with sensitive information removed). I’ve tried numerous vcard variations with no success. The phone number that receives the card successfully sometimes gets the vcards variations with the basic file name.Anyone been able to crack this? I’d really like the name to show properly as it is a good face for our clients.

I am trying to send a vcard through the RingCentral API and I have the send functionality working. The VCards send and make their way successfully to phone numbers.However, some iPhones don’t show the VCF properly, but show as basic .vcf files with integer names.I’ve attached a picture of this difference, some notes:I’m doing this on Make.com using the HTTP module with sends a basic API request with parameters (the CURL equivalent is attached with sensitive information removed). I’ve tried numerous vcard variations with no success. The phone number that receives the card successfully sometimes gets the vcards variations with the basic file name.Anyone been able to crack this? I’d really like the name to show properly as it is a good face for our clients.

I am trying to send a vcard through the RingCentral API and I have the send functionality working. The VCards send and make their way successfully to phone numbers.However, some iPhones don’t show the VCF properly, but show as basic .vcf files with integer names.I’ve attached a picture of this difference, some notes:I’m doing this on Make.com using the HTTP module with sends a basic API request with parameters (the CURL equivalent is attached with sensitive information removed). I’ve tried numerous vcard variations with no success. The phone number that receives the card successfully sometimes gets the vcards variations with the basic file name.Anyone been able to crack this? I’d really like the name to show properly as it is a good face for our clients.

Users expecting to create JSON Web Token (JWT) credentials programmatically via an API may find that this is not possible. RingCentral does not provide an API endpoint for generating JWT credentials; instead, they must be manually created through the RingCentral Developer Console.To create a JWT credential, follow these steps: Log in to the RingCentral Developer Console: Visit the RingCentral Developer Console and sign in with your account. Access Credentials: Click on your profile in the top-right corner and select Credentials from the dropdown menu. Create a New JWT Credential: In the Credentials section, select Create Credential, then choose JWT. Associate the JWT with an Application: Sel

is there any api for creating an jwt token

Any successful person here who was able to get SMS API enabled on Telus flavor of RingCentral