Developer Platform, APIs, & Integrations

Collaborating with others in the RingCentral Developer Console is essential for efficient app development and management. By adding developers to your account, your team can collectively access and manage applications, credentials, analytics, and resources. ​Adding a Developer to Your Developer Console AccountFor paying customers, access to the Developer Console is governed by your company's roles, permissions, and policies. To grant a colleague access:​RingCentral Developers Register the Developer in the Admin Console: Log in to the RingCentral Admin Console.​ Navigate to the "Users" tab.​ Click the "Add User" button.​ Follow the on-screen instructions to add the new user.​

I am trying to send a vcard through the RingCentral API and I have the send functionality working. The VCards send and make their way successfully to phone numbers.However, some iPhones don’t show the VCF properly, but show as basic .vcf files with integer names.I’ve attached a picture of this difference, some notes:I’m doing this on Make.com using the HTTP module with sends a basic API request with parameters (the CURL equivalent is attached with sensitive information removed). I’ve tried numerous vcard variations with no success. The phone number that receives the card successfully sometimes gets the vcards variations with the basic file name.Anyone been able to crack this? I’d really like the name to show properly as it is a good face for our clients.

I am trying to send a vcard through the RingCentral API and I have the send functionality working. The VCards send and make their way successfully to phone numbers.However, some iPhones don’t show the VCF properly, but show as basic .vcf files with integer names.I’ve attached a picture of this difference, some notes:I’m doing this on Make.com using the HTTP module with sends a basic API request with parameters (the CURL equivalent is attached with sensitive information removed). I’ve tried numerous vcard variations with no success. The phone number that receives the card successfully sometimes gets the vcards variations with the basic file name.Anyone been able to crack this? I’d really like the name to show properly as it is a good face for our clients.

I am trying to send a vcard through the RingCentral API and I have the send functionality working. The VCards send and make their way successfully to phone numbers.However, some iPhones don’t show the VCF properly, but show as basic .vcf files with integer names.I’ve attached a picture of this difference, some notes:I’m doing this on Make.com using the HTTP module with sends a basic API request with parameters (the CURL equivalent is attached with sensitive information removed). I’ve tried numerous vcard variations with no success. The phone number that receives the card successfully sometimes gets the vcards variations with the basic file name.Anyone been able to crack this? I’d really like the name to show properly as it is a good face for our clients.

I am trying to send a vcard through the RingCentral API and I have the send functionality working. The VCards send and make their way successfully to phone numbers.However, some iPhones don’t show the VCF properly, but show as basic .vcf files with integer names.I’ve attached a picture of this difference, some notes:I’m doing this on Make.com using the HTTP module with sends a basic API request with parameters (the CURL equivalent is attached with sensitive information removed). I’ve tried numerous vcard variations with no success. The phone number that receives the card successfully sometimes gets the vcards variations with the basic file name.Anyone been able to crack this? I’d really like the name to show properly as it is a good face for our clients.

I am trying to send a vcard through the RingCentral API and I have the send functionality working. The VCards send and make their way successfully to phone numbers.However, some iPhones don’t show the VCF properly, but show as basic .vcf files with integer names.I’ve attached a picture of this difference, some notes:I’m doing this on Make.com using the HTTP module with sends a basic API request with parameters (the CURL equivalent is attached with sensitive information removed). I’ve tried numerous vcard variations with no success. The phone number that receives the card successfully sometimes gets the vcards variations with the basic file name.Anyone been able to crack this? I’d really like the name to show properly as it is a good face for our clients.

I am trying to send a vcard through the RingCentral API and I have the send functionality working. The VCards send and make their way successfully to phone numbers.However, some iPhones don’t show the VCF properly, but show as basic .vcf files with integer names.I’ve attached a picture of this difference, some notes:I’m doing this on Make.com using the HTTP module with sends a basic API request with parameters (the CURL equivalent is attached with sensitive information removed). I’ve tried numerous vcard variations with no success. The phone number that receives the card successfully sometimes gets the vcards variations with the basic file name.Anyone been able to crack this? I’d really like the name to show properly as it is a good face for our clients.

Users expecting to create JSON Web Token (JWT) credentials programmatically via an API may find that this is not possible. RingCentral does not provide an API endpoint for generating JWT credentials; instead, they must be manually created through the RingCentral Developer Console.To create a JWT credential, follow these steps: Log in to the RingCentral Developer Console: Visit the RingCentral Developer Console and sign in with your account. Access Credentials: Click on your profile in the top-right corner and select Credentials from the dropdown menu. Create a New JWT Credential: In the Credentials section, select Create Credential, then choose JWT. Associate the JWT with an Application: Sel

is there any api for creating an jwt token

Any successful person here who was able to get SMS API enabled on Telus flavor of RingCentral 

We have AI call recording with RingCentral and I’m wondering if that is able to connect with my Microsoft Teams when I do video meetings.  It appears to be blocked at this point.   Google told me this though: Yes, RingCentral can be connected to Microsoft Teams video recording: RingCentral for Microsoft Teams: This integration allows users to access RingCentral's video capabilities and record calls within the Microsoft Teams app.  Call recordings: Users can access call recordings, voicemails, and transcriptions without switching apps.  RingCentral Video Pro: This app integration is available in the RingCentral App Gallery. Other features of the RingCentral for Microsoft Teams integration include:Advanced call controls: Users can handle, route, and record calls, and manage queues.  IVRs: Users can integrate video mee

Using the API reference page here for sending SMShttps://developers.ringcentral.com/api-reference/SMS/createSMSMessage I click on “try it out”select ProductionAuthorizeThen the next time I click on “try it out” it appears I have a token in the code window with CURL.I Use ~  for accountid and extension.Then I pick one of the numbers to be a from numberand my personal phone as toand then cut and paste to a command window to run curl from my local machine.The result is always this   {  "errorCode" : "TokenInvalid",  "message" : "Token not found",  "errors" : [ {    "errorCode" : "OAU-213",    "message" : "Token not found"  } ]}

Issue:You are receiving the error message:"Your extension is not allowed to make outbound calls with the browser currently, please contact your account representative for an upgrade."Solution:This error typically occurs when using WebRTC-based clients, such as the RingCentral Embeddable web phone.It’s recommended to contact your account representative for an upgrade or to address the permission settings on your extension.

You want to export call logs from RingCentral and store them in your database to minimize API calls and enhance data accessibility. You have several questions regarding export formats, data limits, and API request capabilities.Solution:Here are the answers to common questions regarding the export of call log data: Can I export call log data in CSV format? Currently, the RingCentral API only supports call log data in JSON format. Due to the variable structure of call logs, CSV is not a universally supported format. Developers can convert the JSON data into CSV format if needed. Can I increase the perPage limit when accessing call log data? No, the perPage limit is fixed at 1000 records per request. This limit is set to prevent abuse and ensure the stability of the system.

Issue:A user is retrieving call logs via a GET request in PHP using cURL. While filtering by parameters such as perPage and dateFrom is straightforward, they need to filter by action (e.g., "Phone Call") and result (e.g., "Missed").Solution:Currently, the API allows filtering call logs using various parameters, but filtering by result directly in the request is not supported. Instead, you must retrieve the full response and filter the results post-request.Available Query Parameters for Filtering Call Logs: Filter by Phone Number (Cannot be used with extensionNumber simultaneously) Parameter: phoneNumber Format: E.164 number (e.g., +13215551212) Filte

Issue:When calling the /oauth/token API to authorize your application, you may encounter the following error:{ "error": "unauthorized_client", "error_description": "Unauthorized for this grant type"}Possible Causes: Your application is attempting to use a grant type (e.g., Authorization Code Flow or JWT) that is not configured in your app settings. There is an error in your implementation of the selected grant type. You are using a grant type that is no longer supported. Important Notice: Password Grant Type No Longer SupportedRingCentral no longer supports the Password Grant type. If your application was previously using it, you must update to JWT or another supported grant type.

Can I set http://localhost/ringcentral/index.php as my OAuth Redirect URI?I am using the following authorization flows: Authorization Code Refresh Access Token I do not have a live, publicly accessible URL for my OAuth Redirect URI. How can I complete the OAuth process?Answer:Yes, you can set a Redirect URI to your localhost. Since OAuth redirects are processed by your browser, which has access to localhost, this setup works for local development.However, if your application uses webhook subscriptions, you will need a publicly accessible URL to receive event notifications. The recommended approach is to use a reverse proxy to expose a public URL that tunnels requests to your localhost application.Recommended Solution:We recommend using

RingCentral provides multiple API endpoints to access your communication history, depending on the type of communication you wish to audit.Auditing Phone CallsTo review a history of your company's phone calls, use the Call Log API. The Call Log provides a detailed record of all inbound and outbound calls, including call routing between extensions.Auditing SMS, Voicemail, and Fax MessagesThe Message Store API stores all telephony-based messages sent or received, including: SMS messages Voicemail messages Faxes

Issue: Users need the ability to send a single SMS message to a list of 50 or more phone numbers quickly and efficiently without manually entering each number.Background: Due to increasing regulations and consumer protections, carriers have implemented strict guidelines to prevent SMS spam and fraud. As of 2022, businesses must register their brand and messaging campaigns through a process known as The Campaign Registry (TCR) before sending bulk SMS messages.Solution: To send mass SMS messages while complying with regulations, follow these steps: Register Your Business and Campaign: Businesses sending SMS at scale must complete the TCR registration process. RingCentral reviews applications before submitting them for

Issue: When using the PHP SDK to send SMS messages, sending to a single recipient works fine. However, attempting to send to multiple numbers results in the following error:Business operation is not supported.Cause: Currently, the API restricts SMS messages to a single recipient per request to prevent unsolicited SMS messages.Solution: If you need to send SMS messages, ensure that you only include one recipient per API request. You can find the official API documentation for sending SMS here: RingCentral SMS API DocumentationUsing High Volume SMS API: If you need to send SMS messages to multiple recipients externally, consider using the High Volume SMS API. This API is designed for bulk messaging and allows you to send mess

You are receiving unexpected subscriptions created daily at 3 AM, likely due to an automated process (such as a cron job) from an unknown source, possibly implemented by a previous developer. You want to reset the client secret without disrupting the production app. Additionally, you would like to identify the origin of the unauthorized subscriptions.Solution: Currently, there is no way to reset an application’s client secret directly. To resolve this issue without disrupting your production app, follow these steps: Clone Your Existing Application: Cloning the application will generate a new client ID and client secret. This ensures that you have a fresh set of credentials to use for your legitimate production instance. Update Your Production App with the New Credentials: Replace the old client ID and client secret wi

I have call monitoring app created for RingEx, will the same setup work with RingCx?I want to know if the API’s remain the same or it won’t work at all for RingCx

Welcome to the home of the RingCentral developer community, where developers and users come together to ask questions, seek support, and work together to get the most out of RingCentral's unified communication platform.This article is provided to developers going through the getting started experience accessible from within the RingCentral Developer Console and needing help specifically with the "Initiate a phone call" code sample.I am receiving an error when I run my code sampleThe code sample provided for you is 100% complete and ready to go. You should not need to edit it in any way.However, if you

It seems that some updates have been pushed out recently regarding the Hubspot/RingCentral connection. Anyone have any kind of documentation on best practices for setup? I like how they moved the dialing window to be housed within RingCentral directly but our teams are encountering what seems to be a lot of bugs. Can anyone help? Also looking for some kind of documentation on what has been updated in the latest release.

Does RingCentral work for Salesforce Platform Licence User?