Phone

Anyone know if it’s possible to do on-demand call recording on a Yealink T54W (or other model) desk phone, and if so, how? 

We setup call park groups and they have always worked. Now, we are seeing most calls are able to be parked but then we cannot pick them up on the desk phones and receive a message that the call is no longer available even though park button is still flashing and person who parked the call can still pick it back up so we know the caller did not hang up. HELP!

How can I block robocalls from routing though my auto-receptionists? We are getting hundreds of robocall per week that call into one out our auto-receptionist numbers and just press “0”. I know how to block robocalls at a user level, but I need to block them at a company / auto-receptionist level.

Hello, trying to find an answer to a question here about whisper messages in RingCentral. I don’t mean whispers as in those used for live call monitoring/coaching. We use Callrail for numbers that forward to our RingCentral numbers for each of our different businesses. Example: Callrail #1 (Google) → RC Business A NumberCallrail #2 (Social Media) → RC Business A NumberCallrail #3 (Social Media) → RC Business B NumberI’ve messed with display settings for the call queues to display the proper information (with the help of the community already) but the issue now is that we are missing the whisper message once the call is forwarded to the RC Number. Since Callrail numbers #1 and #2 both forward to the Business A number, we are losing the ability to correctly attribute the lead to a source. I’ve spoken with Callrail, according to them the whisper message is still being played. That would indicate that the whisper message is playing before the scheduler ca

I need to unbind MAC address from my Frontier/Ring Central account and transfer it to my active Ring Central account service.

Hi, we have set up a call queue with several agents. Even if an agent answers a call, the other agents in the queue show the same call as missed. Is there a setting that can be activated so all of the call queue agents show the call as answered?

How do I stop getting Ring Central calls when I'm not working? I've tried putting my phone on "do not disturb”, turning Ring Central notifications off in my phone settings, and creating focus groups on my iPhone to not have Ring Central notifications come on. Nothing works what do I do?? 

With other systems, I was able to leave instructions on my outgoing voicemail “For more immediate assistance, dial # (or a number) to be transferred to the receptionist”.  Can you incoming callers transfer themselves to another extension when they get my voicemail?

Hi im new to using ring central, we are planning to us this platform to be able to call US numbers, what are our option if in case we dont have US numbers/ US based credit cards ? for creating new account?

CAN MY HEADSET ANSWER CALLS. iF SO HOW DO I SET IT UP

As stated in title. I entered a fax to send into the FaxOut feature. I pressed the send now button and recieved the confirmation message.  Immediately wanted to send the same document (a credit reference sheet) to another fax number.  I entered the destination fax number and selected the document. The SEND NOW button was now greyed out.  Nothing I try has worked to allow me to send another.  I am the admin for our system, so I checked to make sure I am enabled.  I am still enabled. Nothing changed that I can tell, yet now I can no longer send a fax….  Help?

So, I have a really strange issue.  I’m using the RC desktop app with a Jabra Evolve2 55 headset.  Works great, EXCEPT if I enable headset control buttons: The moment I activate this feature, I can no longer use the headset for outgoing calls.  I can answer incoming calls just fine (even using the call answer button on the headset), but for all outgoing calls, it’s as if the headset loses pairing.  No audio or microphone.  As soon as I toggle the control option off, the headset works normally again. Anyone run into this before?

I need to set up automated away messages for SMS, but the instructions say I need to use RingCentral Automator. However, the Automator website doesn’t show an option for Automated SMS away messages. Can someone explain how to set up automated away messages with the new system?

I am an admin using the RingCentral platform and one of our team managers is now unable to call monitor callers under the HUD (the headset/ear icon cannot be found). She is part of our call monitoring group and is listed as able to monitor the callers. I have removed and re-added her to no effect, and she also cleared cache, updated her RingCentral. Is there other settings I have to find? Her roles under her User Details is listed as Manager - Reporting. Please help.

We have added call queues for basically “work hours and after hours” and there is some setting that I have wrong in there because it is not ringing or showing voicemails or missed calls on my app….Is there some sort of setting that I just have wrong in my queues?

I have been receiving no assistance from RingCentral regarding inbound SMS functionality, which does not require TCR registration. I have raised multiple tickets over the past two weeks, yet the issue remains unresolved. Additionally, there has been no communication from your team explaining the problem or the obstacle preventing the number from being enabled for inbound SMS. What’s more concerning is that tickets are being closed or marked as duplicates without any discussion or resolution. Therefore, I am looking to register an official complaint and request access to the appropriate complaint form.

Hello,I have an ATA 192 w recieved with our Spectrum\Ring central service. The company has never set it up to use with our fax (which is on a standard fax line atm). I would like to get it setup to fax using the ata 192 but have no clue where to start….ThanksPete Moore Industries

Below issue has happened on and off for over a year and a half, and I am absolutely lost. Anyone else out there experiencing the same? Or has some ideas of how to fix this?I use RC app to make business calls. I pick up my Pixel 9 Pro, open the RC app, dial a number and as the ringing starts I hear the sounds cutting in and out every few seconds. Same when someone picks up the phone. Impossible to have a phone conversations.This happened for about a month a year ago, then stopped, and has been happening the last 2+ months starting December 2024. What is very interesting is that RC app works fine on an iPhone 12 Pro under the same conditions (i.e. same WiFi, same t-Mobile carrier, locations, etc.)Last year this was happening on Pixel 7 Pio. This year it’s Pixel 9 Pro. I’ve tried everything, including resetting my Pixel 9 Pro to factory, then rebuilding it, etc I’ve tried various SIM card/phone settings (i.e. 5G/LTE, WiFi calling on/off,

 I have set up my call handling in my call queue to Fixed order: = = This part is working correctlyMaximum concurrent calls per member: 5 = = This part is working correctlyNumber of rings before trying next member:  Does not matter it covers to next member after 5 rings 25 secI have changed to all below no change in issue 6 rings / 30 seconds  //  9 rings / 45 seconds // 12 rings / 1 minute 24 rings / 2 minutes  //   60 rings / 5 minutes Created new Calling Group =  no changeReviewed user setting = no change Looking for direction or Any other thoughts Please and Thank you  

RingCentral app and MS Teams ring together, how to stop this simultaneous ringCurrently if a user is using both the RC App and MS Teams is integrated with RC, when a call comes in, it rings on both RC App and Teams.Is there a way to stop/chose where the user wants the call to ring, i.e. either the RC App or MS Teams.The only option I currently see is to disable the RC and Teams integration for the user.

We purchased multiple Yealink phones directly from Ring Central (T46Us and T33Gs). They were provisioned by RC before being sent to us. I’m trying to enter the advanced settings and the web interface for the phones to setup extension modules and do some other settings, and I can’t find the correct admin password. I’ve tried my account password (my account is the admin for our RC account), I’ve tried the default admin from the Yealink guide, and I’ve tried the password for the user that those phones are assigned to - nothing works, and I’m concerned about getting locked out. I’ve also reached out to RC and asked what password they set when they provisioned the phones, but I haven’t heard back from them.Thanks, Mike

It’ll show I have a message, I’ll read the message, when I go back to my home screen it doesn’t show any notifications, and then about 5 seconds later it shows a ‘1’. I go back into ring and there’s no new message.

We have been having an issue with sending MMS pictures larger than 1.5 Mb.Up until a month ago, we never had an issue sending MMS pictures larger than 1.5Mb. Now I was informed that there is a limit on the MMS size.Can this limit be increased? It's a pain to use Google Photos to send a link instead of the actual picture. Also, when is Ring Central going to be RCS messaging compliant? 

Hi, I have an iphone and when ringcentral is active on my phone it shows the phone log in the Ringcentral app but all the calls are also coming up on my normal phone app in the recents. How do I stop this from happening?