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We are a new account, but had all of our numbers ported from Spectrum to RingCentral. The lines that were for fax are now just numbers in RingCentral, but every time a fax comes in to this digital account, it is also leaving a blank voicemail message. All of the settings look similar to another account where faxes are coming into the app without leaving a voice message. Am I missing something? 

Hi, I have an iphone and when ringcentral is active on my phone it shows the phone log in the Ringcentral app but all the calls are also coming up on my normal phone app in the recents. How do I stop this from happening?

Tried looking through the KB and at past community postings about this but wasn’t able to come up with anything. We recently migrated over from an older phone system to RingCentral and my users were very familiar with the old system so I’m trying to recreate some of that familiarity. On the old phones when a customer called in, it would display the number that is calling in and also the Company Name that was associated with the number the customer was calling in for. This allowed our scheduling team to quickly identify how to handle/greet the call since we are comprised of several businesses. The closest I’ve been able to get with RC’s system is by setting the display number to be the dialed number under User>Phone>Incoming Call Information. This is really meant to be a stopgap since now our schedulers are referring to a company sheet of numbers to identify what company a customer is calling in for. I’ve looked at the Display Settings as well under Phone System>Call Queues but

HiUsing the following code, the results appear only appear to show my call records! Any ideas please?static private async Task read_user_calllog(){    string dateFrom = "2025-03-13T00:00:00.000Z";    string dateTo = "2025-04-14T09:00:00.000Z";    string view = "Detailed";    try    {        var queryParams = new ReadUserCallLogParameters();        queryParams.dateFrom = dateFrom ;        queryParams.dateTo = dateTo ;        queryParams.view = view;        var resp = await restClient.Restapi().Account().Extension().CallLog().List(queryParams);        foreach (CallLogRecord record in resp.records)        {            Console.WriteLine(JsonConvert.SerializeObject(record, Formatting.Indented));        }    }    catch (Exception ex)    {        Console.WriteLine("Cannot read user call log data. " + ex.Message);    }} Thanks in advance

I'm close to giving up on getting through the SMS Campaign process! I was approved to send SMS, with the same phone number, when I was with Zoom. I switched to RC in order to use BeeTexting. I’ve resubmitted my application at least 10 times (probably closer to 15 times), each time with RC customer support, and I keep getting rejected. The utter waste of my time has become so frustrating that I’m beginning to regret switching. Also, I’m paying for BeeTexting, and can't use it.I have a very small business, which is all referral business; I have never done marketing, much less SMS marketing! I’m beyond frustrated and getting close to just giving up….Help!

I have users who are members of multiple call queues.  If they accept a call from one queue, is there a way to prevent other queues from attempting to put calls through to their extension?  Can other queues recognize that extension is already on a call?  I already have Maximum Concurrent Calls set to 1 for each queue, and “include direct calls” selected, but the system does not seem to be able to recognize when a user is on a call from a different queue. 

 I need wall mounts for about 3 of the phones we set up in our warehouse.  Does RingCentral sell those, or should I find them elsewhere? We have the Poly Edge E350 phones. Thanks!

Is there any roadmap for the Hubspot integration? My users are asking when the AI features available on the RC App will be available from within the RC for Hubspot Chrome Extension. 

I see lots of other schemes for various functions in RCApp, but not to get to SMS?https://developers.ringcentral.com/guide/basics/uri-schemesIf there isn't one yet, I really think it would be nice to add something similar to this:rcapp://sms?number=<phone number>that would bring the RC app up to the conversation with the phone number, or if one doesn't exist start one.

I have a user who is trying to use the RC Mobile app and after entering the number in the keypad and pressing the call button, it switches to her normal phone app to make the call.This is not a new user and it has only started today, but is based overseas to majority of the firm so calls would be at an international rate on her personal mobile plan.Troubleshooting steps taken so far. Restart phone, closed app, signed out of app.A new version of the app has been released in the last few days. This version works for me fine (different phone, different country though).Ringout is not on.She is able to make calls from her desktop app on her laptop so that makes it seem like her account is setup correctly and the service status for her country are also fine.

I need to add two other members of my team to our dev account. I found this topic about adding a new developer, but when I go to the screen shown there is no "Invite New Developer" button.

Hi,I want to implement the click-to-dial feature of RingCentral with my web application.When I click on the phone number with url like href="tel:{PhoneNumber}" or href="callto:{PhoneNumber}" then it is asking to choose the application for calling but RingCXentral is not appearing as an option.I have tried with the desktop app as well, and the RingCentral Google extension but it is not showing in the calling options.Can you please provide any documentation link or any guide on click to dial feature?

I am having trouble with the Clio integration recognizing and logging contacts. Who can help?

When I’m on a call on RingCentral using my iPhone, holding my phone to my ear (ie not using a headset), my iPhone is supposed to go to black screen. My understanding is that the mechanism for this is the proximity sensor in my iPhone senses when my ear/head is close, and when that happens when I’m on a call, it turns the screen to black so that my ear doesn’t press buttons while I’m on a call. I’m on iOS 12, up-to-date with all updates, and I’ve cleaned the proximity sensor and restarted my phone, but still having the same issue. The issue doesn’t seem to be happening with the Apple phone app.Anyone else having this issue? It’s really frustrating, as my ear ends up doing all kinds of crazy things, including hanging up the call, so I can only use RingCentral with my airpods or on speaker.

I’m a SuperUser in RingCentral and an Admin in Bullhorn, both using SSO and the same Entra ID account.  When I log into App Connect (1.3.10), I’m not seeing the admin options to turn on (or test) Server-Side logging.  Developer Mode, Log phone calls automatically and Log SMS conversations automatically all have padlocks on them, so I’m assuming App Connect doesn’t recognize my account as being an admin?If that’s the case, where do I elevate my permissions to allow these settings, more specifically the Server-Side Logging to be tested?  Thanks,

Every time a call gets parked via a desk phone, it causes a notification alert (sound) in the RingCentral PC app to go off. It appears to be tied to the "Direct messages" notification sound. When I change the direct messages notification sound, it also changes the parked call notification to match that sound, which is really annoying as I think I'm receiving a direct message every time someone parks a call. I would like to be able to adjust the Call Park notification sound via its own setting without effecting the Direct messages sound. Ideally, I would like to be able to turn the park notification off all together, but keep the direct message notifications on.

On RingCentral I have set the group to have certain settings that allow for the team’s calls to be automatically posted to our ATS Bullhorn. Several team members have been reporting issues where their extension is resetting to the default settings and is even giving them admin access on the extension. I raised a ticket and was asked to post here, so I would appreciate assistance as people should not be able to access admin privileges on accident. 

I have added and am using the beta integration for RC and Redtail CRM for Chrome. Will this same file work on Edge? If not, is there a way to utilize this integration on Edge?

Ringcentral can integrate with Redtail crm?docs available?

i have a couple of questions about international calling, 1 how would i turn it on, and only enable it for certain people, and two we do not have international calling credits with our current plan, do we need to have the credit bundle purchased to make international calls?

Is it possible to read incoming sms and provide reply to that sms. I am using nodejs

I’m building a service that receives call events via a RingCentral webhook subscription, checks all of the numbers against a fraud service we use, and rejects/drops the call if any participant is deemed suspicious.So far, everything works fine with my cell phone, which I’ve rigged to always return suspicious, but during live testing, I get several errors like AGW-404 and TAS-106.Attached is my log output, which includes details from the Webhook and responses when trying to drop/reject the call.According to the call logs, the call listed in the attached log was accepted and lasted almost a minute before terminating normally.

We have just replaced our phone system with RingCentral and I am looking for some assistance with how to play incoming call ringers through our wired PA system.We are a manufacturing facility and have a phone for “incoming emergency calls” (family members needing to reach an employee on the floor etc...). During the night shift there is no one near said phone so I would like to figure out a way to have the ringer play over our PA system. Our current setup includes the following:Algo 8301 Paging Adapter; connected to: Valcom V-2001a Amplifier (in one facility) Followed this guide to connect it for paging NORELCO TPA-40 (in second facility) Connected via an audio jack The “emergency phone” line is assigned to a Polycom VVX350 phone that is on the plant floorI’ve asked RingCentral support if it’s possible to play a ringer through the Algo when a call is incoming, they said that it wasn’t. So I’m looking for some brainstorming ideas on how else this can be achieved. If more hardwar

We originally imported all our users via SCIM about 12 months ago.Is there a way to update the user information showing in RingCentral (ie Job Title)?If not, can we switch the integration off and gain the ability to edit the user information.*note* we have approx 1400 users 

I am working on call queue setup automation. Custom answering rule API seems to be the great fit for my needs, but the problem is I can not disable queue introduction speech programmatically. No matter what I send in greetings list of my rule, the Call Queue Greeting checkbox is always checked by default. It sucks that I would need to go and uncheck this one for every queue that I am creating while everything else can be automated.This is the request body that I send:{"enabled":true,"type":"Custom","name":"Restaurant Olive queue business hours answering rule","schedule":{"weeklyRanges":{"monday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"tuesday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"wednesday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"thursday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"friday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"saturday":[{"from":"12:00","to":"15:00"},{"f