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How can I ensure that the annotation tools for meetings are always enabled for all participants?

Does Ring Central offer AI quality assurance/management and metrics for customer satisfaction on calls?Thank you in advance!

Deleted users in the admin portal. Need to reinstate their accounts.How would we do this? 

Is it possible to tell if a user used the Smartphone/pc app or deskphone to place a call? As everyone knows, you can use the Ringcentral app on your computer to place calls, and you can use a deskphone to do the same thing. Do the logs differentiate this at all? Is it possible to look at the logs and see if a user was using their Deskphone versus using a version of the app to make a call?

We have hundreds of phones and users and are in a transition to go with RC from our old on prem Mitel equipment.. Our front desks currently use a generic user for their extension i.e. Admit 1, 2 ,3 etc. occasionally someone is out sick and a floating personnel is put in their place and currently has no issue being on the generic account using “front desk 1”’s extension and mitel app.going forward we need to phase out the generic account for accountability reasons. is there a RC feature or set up that allows a temp person to sit down at a shared desk and use the “front desk 1” extension but with their own personal account log in on a connected app so we can keep track of who is doing what? (beyond manually swapping user extensions every time they move someone around to cover). the important factor is the extension number stays the same since it’s in a directory.

I have 4 x accounts all linked. In the RingCentral Desktop app under contacts the user sees all users as contacts from all 4 accounts. Is there any way to restrict it to just see the users from the account that the user belongs to?

How do I set up my system to record all the calls it doesn’t seem like it is 

Hi team,I’ve been integrating the High Volume SMS API in a production system, and I’m aware of the limitations listed in the official documentation — specifically, that MMS (e.g., images, vcards, GIFs, etc.) is currently not supported.However, I wanted to ask: Is there any supported or alternative way to send images or files (e.g., using links or another service)? Is Enhanced Business SMS the only option if I want to send rich media? Is support for MMS or media attachments in High Volume SMS currently under development or on the roadmap? My main use case is to send visual content (images or GIFs) along with appointment reminders or promotional content, ideally from an A2P-enabled number.Thanks in advance for any clarification or direction.

Hello there,I’m working on a PoC to ingest RC’s call history into our data lake. I’m using the Python SDK and using an admin’s JWT to authenticate. To do that, I’m trying to call the endpoint `/restapi/v1.0/account/~/call-log` as per documentation and several questions in this forum. However, this returns the following error:HTTP 403 { "errorCode" : "InsufficientPermissions", "message" : "In order to call this API endpoint, one of the following permissions [ReadCompanyCallLog] have to be granted to the authorized user.", "errors" : [ { "errorCode" : "CMN-408", "message" : "In order to call this API endpoint, one of the following permissions [ReadCompanyCallLog] have to be granted to the authorized user.", "permissionsName" : "ReadCompanyCallLog" } ], "permissionsName" : "ReadCompanyCallLog"}I tried to find this permission but could not find it under Application Scopes (which is the place where the similar permission “ReadCallLog” was found).Is this the correct place to lo

On our salesforce ringcentral integration the pop up no longer shows the caller ID since we have updated it. It just comes up with the call queue thats the caller has rung opposed to the lead name/opp name etc.  

I have a scenario where members of a call queue all have their numbers forwarded to an external number (cell phone).   I can call the members directly and the forward works correctly and the call goes to that members cell phone.However, if I call the number assigned to the call queue - the forwarding doesn’t seem to work - none of their cell phones receive the call.Is this a limitation with call queues?   Is there another way to make this work?Thanks in advance.

Is there a way to set a contact to give me a notification for when they come online if they are currently offline? In the Message window.

My company wants each user to be able to receive their own faxes. Each user has a number type with “Voice and Fax” enabled, so they should be able to call and fax. The plan is that the users can give their RingCentral numbers to clients so that said users can receive their own faxes rather than one user or extension receiving them all. However, every fax that I send to User A’s number seems to go to the Fax/SMS recipient who is User B. I’ve tried adjusting some settings but to no avail. Maybe it’s not possible or I’m adjusting the wrong settings or not all of them. Here’s what I’ve done so far:My number along with User A’s has their “Fax number” set to their own user’s RingCentral number (not the company’s number) in both their Caller ID settings and Fax Settings. Both my user and User A’s have access to Fax features. My number and User A’s are set to “Voice and Fax”.Assuming it is possible for individual users in our company to receive their own faxes, what are all the settings I have

We are setting up RingCentral and would like to add a speaker paging system.  How can this be accomplished?

How do I set a different voicemail greeting depending on the day and time a call is received? I want it to play a different greeting that provides an emergency phone number if the call comes in after regular business hours. 

I am trying to view SMS text messages from a couple of numbers sent to one of our lines. From my research, the SMS log should appear under the Reports section in the Reports tab, but I don’t see it.Should it automatically show up under my admin account, or do I need to create a custom report?Please advise.

For my call queue, I have 5 people.I would like the same person to always be rung first, with the rest of the members being on a rotation of longest idle first.

Some of our RingCX agents’ calls are droppping when they are working remotely and  lose connection to their VDI session over a VPN.Has anyone else come across this?  I’m wondering if anyone has come up with a workaround to keep the call active until they are able to restore their internet connection to our VPN and VDI session.  I opened a case, and was told that this feature is not available in RingCX since they cannot call the agent directly. They can only set up the call forwarding to an external number via Queue Events.Agents are using RingCX softphone in Salesforce, which runs on their VDI session. We do have the VDI plugin installed on the VDIs, and the corresponding piece installed on their laptops.  But if they have issues with their home internet, they obviously lose connection, and the call drops with our without optimization turned on.  

When I call my clients, it shows up as spam on their phones. How do I fix this? 

Hello!   How do I set up a hold time warning for parked calls? I want the phones to play some sort of sound or blink the park line light to alert that that call has been parked for x amount of time and that we should really be getting back to it quickly. 

Hello!   The phones in one of the restaurants say “Off Hours Mode” in the top left even during work hours. For a while they were sending everyone to voicemail when they shouldn’t. Our other tech support for the company was able to fix this, but the phones still say “Off Hours Mode”. I checked in the admin portal for the After Hours schedule to see if that was wrong, but it’s not. Phone calls are coming through, but how do I change the phones from “Off Hours Mode”?

Where do I get our pin numbers for our voicemail.

I want to make sure illegal/unethical conversation is not occurring using company resources.  How do I monitor employee conversations?

I need to replace a user name and number on our mitel sidecar.

Hello,I am trying to construct the URL to fetch media objects from the conversations through API calls. The documentation is not very clear on how to do this. I am able to only pull gif media objects through the get request but can’t be able to pull any other types of media objects  using the same method that I have been able to successfully pull media objects. Can I kindly get some assistance on how to create the proper URLs to pull pdfs, CSVs  and other type of media objects as I have not found any examples of how to create urls.Attached are some screenshots of the responses of gifs and other media types