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I get stuck at this point while trying to connect pipedrive and RC,Any suggestions on what is the next step please?  

It would be very helpful to have a feature that sends automatic texts when someone calls. We serve a very specific set of clientele who call a lot but very often do not leave a message, and then later accuse us of not being responsive to them. I would love to be able to have an automatic text sent out to any number that calls saying something like “Thank you for your call, and please remember that if you do not leave a message, we do not know to call you back...”

For the SMS Auto-reply to work in the Workflow Builder do the Business SMS permissions need to remain enabled in the role for the user? I want to stop the users from being able to use SMS and send out auto-replies instead.

I’m working on an integration to embed RingCentral into our application. Part of our application allows for the input of payment information taken from consumers - sensitive information that we do not want to be included in the call recording (based on the fields that are focused). We have ACR turned on for the account I’m working in, and when I attempt to pause a recording, I receive an HTTP 403 with error code TAS-115: ACR mute is not supported for this call.Does ACR prevent a normal user from being able to pause (and unpause) the call recording, and if so, is there a way to allow this? I can’t find anything about this specific error code, or the associated message (or why it’s a 403), so any guidance on this would be appreciated.

Hi,I am developing an integration for AppConnect and I have two question:Is there a way to show notifications in the RingCentral UI? I am interested in both sending messages in response to the interface functions as well as initialising a message/notifcation on demand as well The Settings → Call-pop section seems to indicate a feature to pop or display contact within the CRM itself. Is there some way for me to provide a URL that RC can open? Perhaps I can return it with the other properties I return in the searchContact response? I am expecting the integration to display the contact in CRM.Thanks in advance.

Unable to get Ringout to call the number listed in the workflow. 

Our RingCentral account merged to our parent company account. Our account setup as Site Extension account. How do I get our call log by Site Extension. I do not want to get my parent company’s call logs.I try to do  rcCallLogResponse = await restClient.Restapi().Account().Extension("62000").CallLog().List(readUserCallLogParameters); it is not working.  Thanks,Yihan

I have a rather odd problem with my RingCentral Poly VVX 450.I have added multiple Presence Extensions to my phone and the second one in the list never shows on the screen.For example, I have added six other extensions to the phone. each users name shows on the list except for the second in the list. If I remove that extension, the next one in the list disappears, and only shows four names. If I leave a blank line, the blank space will show and the next name in the list disapears.I have tried “resyncing” the phone multiple times, adding and removing extensions but it seems that the second in the list is always missing.

I want to just check if any Ringcentral API’s exist which can be used to fetch stereo recording of a stored file

I am a super Admin but am unable to create Company Workflows in the Automator 

We want to keep our business numbers with Ring Central for voice but we also text with customers from our business number. Because we have several different businesses and because there's no easy way to tell which number a customer has 'texted' within the glip/rc phone interface - it doesn't work well for us. We'd much rather have texts go into our team inbox platform (FrontApp). We can do this using twilio but they were unsure if, when going through the verification process, if Ring Central would allow Twilio to handle the SMS portion while keeping the number for voice.

How can i set up missed call and voicemail automation so that whenever a client calls and we miss their call, they receive an auto-generated message from our end? For example: “We are currently experiencing a high volume of clients and will get back to you shortly”.Additional, i want to integrate this setup with my IVR menu, as IVR system already has key press options. 

What is my annual subscription fee

Company has an existing eFax account used by a small number of remote employees for sending/receiving non sensitive information.    I did a test fax from that number to our RingCentral fax line and when it comes into the RingCentral fax it shows a random phone number.   I did two tests and both times it came through with a different random number.    Just curious why it is doing this and not showing the actual eFax number?  

Is there a way to create Workflow Builder workflows that are conditional during business hours. For example, if we have a missed call during business hours I would like a text message A to be sent to the customer, and after business hours I would like text message B sent to a customer.I have an after-hours sms auto reply set up, but after business hours automator will send both the after-hours auto reply and the missed call sms

How do I update the RingSense for CX licenses?  I can do it via inventory for our RingEX licenses, but not CX.  We have several CX users who had their agent licenses removed, but they are still showing up in our list of RingSense users.  They don’t have a RingSense license for EX or CX so shouldn’t be showing on the list at all.  The only thing I can think is that their RingSense for CX license is still active.

In order to work remotely and use RingCentral, must you lug the physical phone around with you in order to receive calls? 

I’m trying to find out who our account manager is. Can you kindly help? I tired sending an email to CommunitySupport@ringcentral.com to ask and it was returned undeliverable.  I’m looking to see what AI assistant features you provide and get pricing for it. 

I have at least 3 users now, for whom calls ring their iPhone very briefly, then immediately disconnect. Both queue calls and direct calls to their extension behave the same way. This is very frustrating.

where do i submit an error now in the app, I don't see it.

Our users add contacts to the phone app but it would be very helpful to share these as they are our customers details. Like a Global address list

I can't seem to find an API that would provide a transcription of a recorded call. Am I correct that this is not supported?If so it seems my best option would be to use the text transcription feature of the AI beta. I'd be taking the call recording file, re-uploading it to RC, and then retrieving the transcript. This seems a bit convoluted to I wanted to confirm this is a reasonable approach.Thanks in advance!

I have a T57, and a T54.I have 4 users.All I want to do is set up mutiple accounts inside of the phone, so when the proper person makes an outbound call, we can track their outbound call traffic.  We do not really use extensions, or anything.  All incoming calls should ring to all phones.   I can’t for the life of me figure this out.-Chris

Hello everyone, I’ve tried many times to complete the TCR, but it keeps getting denied.I’d like to know how to request the porting of my number from RingCentral to another company.Can I do it through the website?Can I request it by email?Could you help me?

Good morning,We just noticed in adding a new staff member to RC that there’s now a third option in the Call Recording area of User Details.  No Blog entry, no documentation, no news from RC - it just popped up.Anyone from RC want to take a stab at it and let us know what it is, how it functions, how its triggered, and what it says?!?  I enabled it on my extension, and California being a 2-party notification state - would think I would hear something on the callers side.  Nope.  Just silence. (calling to/from my personal cell)Just curious.