Developer Platform, APIs, & Integrations

I wanted to get a Teams notification each time a change occurs on our platform, like a user is updated or deleted - so we could see if people are adding or deleting people without us knowing. The Subscriptions API sounded ideal - and it’s working, to an extent. Each time there’s an update to an extension (user), I get a notification via Webhook to Teams.The problem is, the content of the “event” is… minimal. And I’m not sure how I’m meant to do much with it.This is an example of the body of an event:"body":{"extensions":[{"extensionId":"xxxxxx","eventType":"Update","hints":["ExtensionInfo","CompanyNumbers"]}]}}', 'isBase64Encoded': False}I get that I’m meant to use the Hints values to query that Extension and I can see the new Extension information. But… I don’t know what the values were previously so I have no idea what’s changed? I was hoping I would be able to get something like this (as a simplified example). Extension: XYZValue: Time SettingOld value: 12hNew Value: 24h--Am I missi

Is it possible to add a new contact (a name and number for example) via the API so when a customer signs up there info is automatically added to RingCentral so if and when they call we have their name to show on the screen?

I am using ADF to pull data from ring central. I need to know how I can use the “OR” condition:/restapi/v1.0/account/~/call-log?view=Detailed&dateFrom=2025-10-26T00%3A20%3A00.000Z&dateTo=2025-11-01T00%3A20%3A00.000Z&phoneNumber=18001231234|18001231235&direction=Outbound/restapi/v1.0/account/~/call-log?view=Detailed&dateFrom=2025-10-26T00%3A20%3A00.000Z&dateTo=2025-11-01T00%3A20%3A00.000Z&phoneNumber=18001231234 OR 18001231235&direction=OutboundPlease advise Thanks 

When I try to get the access token I get the following error:"errorCode" : "OAU-270",    "message" : "None of the required parameters [brand_id],[account_id], [partner_account_id] were found in the request"I can’t find any documentation, on how to include those values in the request:I am using the following URL:https://platform.ringcentral.com/restapi/oauth/tokenAny help would be appreciated Thanks  

I am trying to stream call from RingCentral CX using gRPC server. Found the following page: https://support.ringcentral.com/article-v2/using-streaming-nodes-in-ringcx-workflow-studio.html  However, this page does not provide any detailed information regarding the gRPC server implementation. Here we only must provide server address with security credentials. I mainly have three questions:  To implement gRPC server, clients need to know which server function to call. And I don’t see any scope where I can provide “. proto” file or configure the client streaming data through dedicated server function. How can I configure the call stream to find “.proto” schema?  I found a detailed implementation using WebSocket Server (WSS) (https://developers.ringcentral.com/engage/voice/guide/workforce/call-streaming/getting-started ). Is there any such working demo which implements a gRPC server?  Once we create a streaming workflow, is it applied to every call for every agent in the company? Or is it

Hi all! We have been having an ongoing issue for weeks that has become quite frustrating. Every time we run a campaign (even if the campaign is still open) we are unable to download any reports regarding that campaign. It is pivotal that we have that information as that excel sheet is the basis for follow-up campaigns the next week. Any help would be greatly appreciated as we are at our wits end. I've included a screenshot from this morning for a campaign that closed less than 24 hours ago. Ring Central support told us to reach out on this platform and tag @Phong Vu for help

Hi Team,I’ve already added the required RingSense scopes to my application, but I still cannot retrieve the transcript and summary from the RingSense API. Every request returns a 403 Forbidden error.When I tried to access this API to get transcript & summary, it looks like not be granted permission:Question:Are there additional permissions or entitlements required to access transcript and summary data from RingSense?Expected Result:Able to retrieve call insights (transcript + summary) for valid record IDs once scope is granted.

HiI am working on a workflow that has some JS and I need to play different audio file greeting based on the DNIS of the incoming call. I am able to handle the DNIS and put in if condition for it but I am not able to play the audio prompt in the next node. get var P3 = "Name_of_Audio_File" And the next node is as follows  When I test call the workflow I get no audio.  Has any one been able to play audio file by using the file name in an a variable ?

Pulling my hair out.basiically , i’m writing a websocket listener (using php/laravel) to listen for incoming calls.i following the sample provided by RingCentral and Not able to get this working. (using theSDK) The code create the socket, then the subscription, however the subscription->subscription() returns{"eventFilters":[],"expirationTime":"","expiresIn":0,"deliveryMode":{"transportType":"PubNub","encryption":false,"address":"","subscriberKey":"","secretKey":""},"id":"","creationTime":"","status":"","uri":""} Shouldn’t the transportType = websocket?the code ran, but does not invoke whenever we have incoming calls.P.s I do have websocket and websocket subscription in my app scope. using JWTClient ID: 8wZCaIqPR4S2JP8UPr2RTwThank You! 

I could really use some help getting started with this scenario: sending an SMS from a MS Power Flow.  I have a Power App that needs to notify students via SMS that they have a package ready for pickup.  I have some limited experience using REST API’s and I’m struggling to complete the Authentication step.  I have created a dev app in RingCentral.  I created a JWT connected to that app.  Power Flow has an HTTP connector, but I can’t find a good example of what I need to put in the header and body. I have been trying to use the OAuth doc here: RingCentral RingEX API Reference | RingCentral Developers, but have not got the authentication request working.   Any help would be greatly appreciated.  Especially if you can provide a screenshot of your steps in Power Flow (minus your secrets of course).  Thank you.  

Hi everyone,I’m trying to set up an integration between RingCentral and CData Sync to import call logs and analytics data, ideally hourly. I’ve run into an authentication issue and could use some advice.What I have:RingCentral app credentials: Client ID, Client Secret, and pre-issued JWT token.In CData Sync, I’ve tried:OAuthClient (Client Credentials), which fails with error message “Failed to retrieve OAuth token information” Bearer Token -- works for one-time imports, but the token expires quickly.Problem:CData Sync doesn’t natively support pre-issued JWT tokens, and our RingCentral app doesn’t provide a private key to generate JWTs programmatically. We want to do automated imports, but the current setup isn’t compatible.Questions:Can our current RingCentral app support Client Credentials / OAuthClient for server-to-server integration? If not, is there a way to get a JWT private key or another recommended approach for programmatic access? Has anyone successfully integrated RingCentra

<?php     $endpoint = "/restapi/v1.0/account/~/extension/425746071";    $body = [        "costCenter" => [            "id" => 303070         ]    ];    try {        $response = $platform->patch($endpoint, $body);        return $response->json();    } catch (\RingCentral\SDK\Http\ApiException $e) {        echo "Failed to update cost center for extension " . $e->getMessage() . "\n";        return null;    }?> But I am getting Resource not found. 425746071 is a valid extensionID and 303070  is a valid costcenterID. My app has Edit Extensions rights

My goal is to have a 3rd party (TrackDrive) ping RingCentral via API and check for # of agents available within queue.I’ve done this with Bluerock, Vici, and Aloware. This seems imposible with ring central.I found the right API but havent found a way to keep it authenticated 24/7.

Hello RingCentral Developers team,We are using the Message Store Export APIs (in particular, the POST /restapi/v1.0/account/~/message-store-report endpoint) to back up SMS/MMS text messages (and attachments) for all assigned RingCentral numbers in our account. The workflow is as follows: Every 4 hours we trigger an automated workflow (via n8n) to request a full export of the message store data for the account (dateFrom → dateTo) After creating the export task we poll the status, and once “Completed” we download the archive files. However, each time the workflow runs we receive an HTTP 429 Too Many Requests error at the initial export-task creation request (or very shortly afterwards). The error message is:“Data export is limited to 2 simultaneously executing requests.”This is puzzling because: We only trigger one export request per run (i.e., we are not intentionally creating two concurrent export tasks). The runs are spaced 4 hours apart, so we don’t expect multiple overlapping ex

I’m using the 3-legged OAuth flow (Authorization Code → Server-side web) to allow users to log in to the dashboard. However, the embedded Web Phone requires users to re-authenticate.I tried using JWT authorization for the embedded Web Phone but received the following error:POST https://platform.ringcentral.com/restapi/v1.0/client-info/sip-provision 403  Error: In order to call this API endpoint, application needs to have [VoipCalling] permissionSince the authorization code is already used during sign-in, can I reuse the existing access token to authenticate the Web Phone within the iframe? Or is there another way to enable single sign-on for both the dashboard and the embedded Web Phone without requiring users to re-authenticate?

In RingEx’s API how would you pull a list of User Groups and their ID? I’m trying to create a report using the Analytics API that can be filtered by User Groups if you have their ID. How would one do this using the API? Is there also an API call to return a list of users in a User Group if you have the ID?

Is it possible to use Salesforce flow to send SMS messages? I’ve only found info on using the RC API to automate sending SMS and I can’t find any info on using a flow to send an SMS.

When choosing a sheet to connect RingCentral to, it just comes up to a blank site unless I create new sheet each time I log on

We have a free account with an application in production and use it for our business.Our customers retrive from or send to Ring Central their contacts, call logs, sms, ecc.. and these requests are done by API with many parallel processes so it is complex for us manage the request rate limit with a waiting mutex.The question is: is it possible to increase the limit for example with a not free account? Eventually what are new limits available?Thanks.

Hello,Does RingCentral have a strategy around MCP servers for agent workflows currently on your roadmap?

Hello, I was looking into utilizing the API to pull a transcription of every call to a specific number (our Helpdesk extension for example) and have that transcription entered into an existing Power App (our ticketing app) using power automate. This would help us keep track of ticket data especially on busier days. Has anyone done something similar or could help push me in the right direction?

Issue:You’ve noticed a mismatch between the data returned by the Call Log API and the information shown in the Analytics Performance Report. Specifically, there are discrepancies in the duration of total call time, IVR, talk time, and missing data such as queue time and hold time. Additionally, there is no tie to transferred calls.Explanation:The Analytics Performance Report application does not rely heavily on the platform APIs to gather and calculate the data displayed. It uses internal processing mechanisms that are not accessible via API. Unfortunately, there is no available API to retrieve either the processed or raw data used for the performance report.Solution: Call Log API provides only basic call data, which may not be sufficient for in-depth call analytics. Since you do not want to implement subscriptions or notifications, there is no straightforward API solution to access detailed performance metrics at this time. You can submit a feature request to product support for p

The AI works fine in English, it produces a transcript, and a summary of my calls.  However, most of my clients speak Spanish so I speak to them in Spanish. How do I set up the AI to do a transcript in Spanish?