Admin Portal & Account Management

Is it possible to add a new user without needing to enter all of the details that would be required for a "human" user i.e. I would like to add some extensions that will only be used within the building and do not need an external line such as "kitchen" "store room". They will not be assigned to any one individual and therefore no associated email address.

How do I get to receive emails when I get a voicemail? For years, i always received an email when the office line got a voicemail.

I thought I could set up each direct dial number in a queue with only one member and have it overflow if they were on a call already but it doesn't allow me to add their direct number (even after removing from the user extension) in the queue direct number.

Refused Call metric: If agent is on the phone with call #1 so is not able to pick up call #2. Does call #2 count as a Refused Call?

When I go to https://engage.ringcentral.com/ and log in. I receive the message: "Error: 500 Unexpected error. Sorry, something went wrong on our end, and we're working on fixing it." Anyone else is same as me? If yes, please helps me to solve this problem. Thanks.

Hi all, if the admin of a chat group leaves the company, what happens to the chat group? Does another member of the group automatically get allocated as the admin? Or, do you basically need to start the group again with a new admin so you can add/remove members? I know the simple solution is to have more than one admin in each group however wanted to know what occurs in this above situation. Thanks.

Presence has stopped working for some of our users Polycom desk phones. Tried rebuilding presence, switching phones, and changing users. Have a current ticket #12657361 and was told there was an issue with presence not working correctly on the app but that it was resolved. Now we are having the same issue affect our desk phones for some of our users. Does anyone have suggestions for a fix because nothing has changed regarding our settings on our side for the 5 years we have been with Ring Central.

When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in. Currently, RingCentral customers can only use the monitor button for one call. Also, the monitoring will not work unless the call is connected. My feature request includes monitoring an extension indefinitely, through all calls/call attempts, then the user doing the monitoring can back out of this mode by ending his/her call. Can this be done? This would be a HUGE help for training purposes. This allows the monitoring user to only enter monitoring mode ONCE to hear multiple calls. Other features like whisper and barge should still be available to use.

add both: caller id and number called on inbound calls for each user. Number called option is not working at this time,Can you add both, caller ID and called number on inbound calls in the same time? Called number doesn't work at all at the moment

Hi, has anyone been able to add an Avaya 9620L to the RC platform?

I am trying to pair my Airpods with RC app on the desktop and am having trouble. I just read a related thread and it looks like others were as well. Has this issue been resolved? Help, please. Thanks.

We are having to jump in and out of the ring central que all day long because it does not think we are live, and people are waiting in the que or they are sending themselves into our voice mail system. I need to know why. I actually sat on hold for 4 minutes while all of my team members were not on calls and had not had any calls and then it finally registered to send it to one of their phones. This has been going on for several months now, and I don’t know what to do,We are having to jump in and out of the ring central que all day long because it does not think we are live, and people are waiting in the que or they are sending themselves into our voice mail system. I need to know why. I actually sat on hold for 4 minutes while all of my team members were not on calls and had not had any calls and then it finally registered to send it to one of them. This has been going on for several months now, and I don’t know what to do

How can msg only extension call log be viewed ? Can it be filtered in call log for that ext?

The RingCentral Mobile App, it should or can it have multiple user logins saved to it? That way users can switch from one user to the other on the fly like how a facebook app does it.

I get this message when trying to place a call from my laptop.It allows me to receive, or switch calls from the phone to the laptop, but not to make a call.Same account different device: I can easily make calls from my app on my phone.How can I solve this?

My phone number's call forward settings on ext 7, ending in 8561 was changed in Dec to an unknown number. Someone accessed my account and made these changes. I am the only user and one with access to my accounts. The history log also does not display AM or PM like on ALL the other actions on my account, weird huh? Like it was an internal thing. I hope nobody there is making unauthorized changes to my account.I called and your Support team said it came from the device I used to log in. Why would I forward my business line to an unknown number of 6502125156? One of your reps said it was a Ring Central number, not sure if that was correct. I need to know who and how this happened, and to be sure it does not happen again. I have already changed the password on this extension.

Hi ,Are there any plans to add Two-Step Verification / Multi-Factor Authentication via OTP (One Time Password) to the Admin Portal and user extensions? It's amazing this feature does not already exist. Thanks!

Apple iOS support: Apple phones running iOS older than 12.1 will no longer be supported. The last version of the RingCentral mobile app those phones will be able to install is the March 22, 21.1.30 version.

We sometimes receive calls into the wrong department. It would be nice to be able to transfer calls to the call queue of the correct department rather than choosing an individual to transfer to. Thanks!

Can admin force a "Log in/Log out" in a call queue? Would like the user to remain in the queue but only have them answer calls when really needed. Is that possible?

Some of our users are abusing the ability to change their hold music. Access is granted to them through the "Standard" role. I don't see any options to create a custom role though, is there a way to block their access to the hold music on their extensions?

Hello...Is there a way to share print screens when chatting? It doesn't seem to work with SnagIt or the Snipping Tool.Thank you.Dawn

There should be an option for all users to be under the main number and only have extensions as opposed to having individual numbers. There should also be a feature that allows all users to send texts from the main number as to not confuse clients.

Is it possible to create a visible or audible alert when a trainer monitors a call? Our goal here is to let the "trainee" know that someone just barged into their active call?

I cannot get a clear answer to what is my "account number"?Is the account number the phone number I picked, the direct phone number provided, or a separate number? If its one of the phone numbers, what is the format (ie, xxx-xxx-xxxx. or (xxx) xxx-xxxx)?Thanks