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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 653 Questions
  • 1,140 Replies
653 Questions
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Mike1508287027Known Participant
asked in Admin Portal & Account Management
Monthly Invoice

can the monthly invoice be downloaded as a CSV file?

2722
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3 years ago
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Dean2316896015New Participant
asked in Admin Portal & Account Management
Macintosh keeps prompting for system password

After installing the Macintosh softphone app from our software support channel several users report after re-opening they are being asked to additionally install Helper Applications. The desktop App is being installed at Root permissions in /Applications using JAMF as a deployment tool. When the application attempts auto-updates .. prompts for a System account which many of our users do not have. We would prefer this prompt not appear for our users and wonder if there is some way to suppress it. It is not clear what is being installed and it does not seem to effect anything. We would prefer if the Macinstosh DMG could be publish in a non-autoupdating version for use by IT organizations analogous to the PC MSI version. This would better match our IT practices and would create an installer that parallels what is provided for Windows.

3762
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3 years ago
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evan1933354027New Participant
asked in Admin Portal & Account Management
credentials already in use login error message

when trying to login to the app on the computer or phone I am unable to login. I tried resetting my password, which I was able to reset but still receive the credentials already in use error message.

28751
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3 years ago
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front-office12New Participant
asked in Admin Portal & Account Management
Paying bills manually? is that possible?

I want to pay my bill manually but when I am online, i can only change my CC# but there is no option to pay manually. I called several time on Friday and was finally told my account rep was on leave, and someone else would call me back, but no one did. I was also told i could call 24/7 for help, which is also untrue. My service is schedule for interruption on Sunday and today is Saturday and I can find no one to help me pay this bill after several days of trying.

6615
A
3 years ago
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Scott1661563027New Participant
asked in Admin Portal & Account Management
After Hours On-Call Rotation

We have a group of staff that rotate on-call duties. In the past they would setup IVR to allow customers to contact on-call in an emergency and that would ring to a cell phone they manually rotated amongst each other. I am trying to assemble a solution that would allow them to use their personal cell phones and easily sign in or out of the "after hours call queue" as needed (i.e. when they are on call they would sign in). Has anyone tackled this and come up with a simple user friendly solution? I am planning to use call queue and then train them to use the "Do not accept call queue calls" option in the user portal. But that is not exactly user friendly. In the old days we had third party apps we would use that plugged into your PBX to allow people to sign in and out of the after hours on-call via a simple web page or by dialing in and following voice prompts.Thanks for brainstorming with me!

6391
A
3 years ago
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Greg2404462036New Participant
asked in Admin Portal & Account Management
What's the latest on the outage?

We have several people not able to log in to the RingCentral desktop app, or even load the website ringcentral.com for that matter. I don't see these issues on the status.ringcentral.com page, so I'm hoping to get an update here.

9692
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3 years ago
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Salle5IDunique223037066New Participant
asked in Admin Portal & Account Management
stat sur sondage

Bonjour , à l'occasion de webinaire, nous créons des sondages. question : est-il possible de récupérer le résultat du sondage sous forme d'export pour exploitation statistiques ?

5241
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3 years ago
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david-beckonNew Participant
asked in Admin Portal & Account Management
When deploying the desktop app it only works for the administrator, is there a "switch" i can use to install for all users?

When deploying the desktop app it only works for the administrator, is there a "switch" i can use to install for all users? I downloaded the exe. looking for options. I know there is an MSI, but it is listed as "no updates" or "will not check for updates"

4031
BeckyH
Community Manager
3 years ago
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cheryl1New Participant
asked in Admin Portal & Account Management
billing info not accepted

I have tried to update my credit card information and it says it is not accepted and gives me a toll free number to call.  I call the number and all I get are prompts and canned messages.  I cannot get through to a real person to solve this problem.

9504
J
Community Manager
3 years ago
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xilium-salesNew Participant
asked in Admin Portal & Account Management
How to change service plan?

How to change service plan?

16215
A
3 years ago
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Elliott329577026New Participant
asked in Admin Portal & Account Management
Admin: Delete a team that I am not the owner of

If I am a superadmin, how do I delete a team created by someone else?

3461
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3 years ago
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Sam247707035New Participant
asked in Admin Portal & Account Management
Ring group max size

I want to have 14 extensions as part of 1 ring group and all ring simultaneously. How can this be set up?

5751
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3 years ago
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Susan1837126027New Participant
asked in Admin Portal & Account Management
Receptionist Help

For auto receptionist, I have it set to ext 101, when I am out of town, I need to change it to 102. I tried to test this and even though it says 102, it still rings at 101. HELP! I tried customer service twice but got dropped or disconnected twice.

1481
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4 years ago
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dan-hillNew Participant
asked in Admin Portal & Account Management
All circuits are busy error

My customers are all getting an "All Circuits are Busy" message when they try to call our 800 number. Is there an outage presently? 800-691-3545

4042
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4 years ago
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Brian466609019New Participant
asked in Admin Portal & Account Management
Why can't I use duplicate email addresses

Recently in the last 3 or 4 months RingCentral decided that we couldn't use a duplicate email when setting up an account. I already have 3 conference rooms that we use the same email for. Now that I am setting up a 4th conference room I am prevented from using the same email address. Why? I wasn't asked to create new email accounts when the change happened so I don't see that duplicate emails are a problem since I have them. I can use the same email for notifications and the system doesn't have a problem. I see a check box to not look for duplicate addresses when setting up an account but it is greyed out. If I can't do it don't put a box on the screen. So what would be the problem with a duplicate address?

15262
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4 years ago
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Dean2316896015New Participant
asked in Admin Portal & Account Management
Disable users from changing email in SSO

We want to be able to allow users access to "User Hours". Unfortunately Role permission to change it is grouped under "User Info" permission which contains other fields we can not allow users to change.We disables "User Info" to prevent users from changing their account email address in our SSO environment. If they do that, they are unable to sign-in via campus SSO and they loose access to their RC account.Some items underneath User Info->Settings and Permissions are appropriate and very useful to end users. For instance "User Hours".Is there another way, or future plans, to allow users access "User Hours" without also allowing them to change the account email?

5493
D
4 years ago
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Kelly62723874007New Participant
asked in Admin Portal & Account Management
Reporting Feature Needed

We need reporting by IVR Menu extension press. How many people press 1 for sales for example.

6211
A
4 years ago
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Tatum1554817019New Participant
asked in Admin Portal & Account Management
Are there any fees associated with switching from check payment to American Express payment?

If there are fees associated with changing to Amex payment, what are they? And are there fees associated with using VISA?

2071
BeckyH
Community Manager
4 years ago
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Randy2575967020New Participant
asked in Admin Portal & Account Management
Does RingCentral really not offer caller id showing up on cell phones?

Hello,I've got the caller id set to show as our company name when we call people. We want them to see the name of our company on their cell phones when we call. However, it either shows up as just the number itself or "unknown." Apparently, after talking to a RingCentral rep, caller id doesn't work at all with cell phones, only landlines. Is that really correct? If that's the case, I'm having trouble understanding why any company that is trying to sell things would use RingCentral as a phone vendor. You can't make sales when your number shows up as "unknown" or just some random number instead of the company name, which clearly relates to exactly what our product is.Am I understanding this correctly? There's really no way to have our company name show up on people's cell phones when we call them?Thank you,

4701
A
4 years ago
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Tech271050026New Participant
asked in Admin Portal & Account Management
Is there a way to change the intercom alert tone?

When using the intercom feature it simply beeps or tones once and then connects. Is there a way to control the alert tone? Change it to a more noticeable alert?

2061
A
4 years ago
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john-crawfordNew Participant
asked in Admin Portal & Account Management
Copy current caller's phone number

When I answer a call using the Desktop RingCentral application can I "copy" (and then paste the phone number into a word document) the current caller's phone number. Right now the I can't even select the caller's ID as seen in the image below.I would just like to copy their number and store it.

1960
J
4 years ago
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MIke1720521027New Participant
asked in Admin Portal & Account Management
New user training resource

Hi all, Very new to RC, We just activated our acct last week, Right now I'm just testing some of the functionality before rolling it out to the company.Could someone suggest some key video tutorials that I can provide to the end users for their adoption of the product. For now we'll only be using PCs and mobile phones. No desk phone.Thanks, Mike

7382
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4 years ago
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Michelle1572201027New Participant
asked in Admin Portal & Account Management
Can I set Cloud Phone Settings by Page Layout?

I would like to log different informtion for Sales vs Customer Service calls in the Ring Central for Salesforce app. I have created the two Softphone Layouts. I navigate to the apex/AdminUI url to customize the fields. I don't see how I can change Log Customization by Softphone Layout.

1701
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Community Manager
4 years ago
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Andrew1856288020New Participant
asked in Admin Portal & Account Management
RingCentral For Desktop Audit

I'm the tech administrator in our law firm and I need to be able to tell how often my employees are using RingCentral to talk to each other.I'm requesting an analytics page for RingCentral app to see how often it's being used to chat, amongst who is chatting, and the ability to back up someone's messages if I suspect that they are deleting them before I can view the contents of their communication.

2170
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4 years ago
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bill-shannonNew Participant
asked in Admin Portal & Account Management
Incoming calls to show dialed number plus caller ID while not going through a queue/group

We currently have our phone system setup in a queue/group that rings to 4 users. We have two main numbers that we use to determine who the call should be transferred to. In the queue setup, I have it configured to show the number that was called as well as the caller id information.I've been tasked to change the setup so that all calls come to one phone instead of using a queue. Unfortunately this does away with the ability to see the number that was called and instead will only show the caller ID.Is there a way to distinguish which phone number was dialed when not using a queue?

1972
A
4 years ago

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