Admin Portal & Account Management

I have 8 possible forwarding numbers in my Call Handling & Forwarding scheme. One of them is no longer a valid number. I couldn't see any way to remove that endpoint from my list.

I am a Ring Central and Vodafone account holder. They have created a new platform which I am trying to find out more information about.I telephoned vodafone and was passed from pillar to post for 30 minutes and nobody seems to have a clue about it even though it is their website.https://www.vodafone.co.uk/business/unified-communications/vodafone-with-ringcentralJust wondering if anyone at Ring Central can help?

Hello! i am new to RingCentral, i just setup an IVR menu to allow customer choose language preference, since some of our agents speaks Spanish, and all agents speak English.i have two questions:1. looks like the company greeting option is gone when I choose to use Multi-Level IVR menu. anyway to bring it back?2. i created two call queue, one for each language, and the agents that speaks both languages are in both queues, is there anyway the agent can see which queue the caller select so they know which language to greet when they initial the conversation?thank you in advance!

We just recently went live with RingCentral and opted to establish a call queue for some of our extensions. We have seen that the call queue feature is a burden for these extensions given that we cannot remove the "press 1" prompt for outside callers and we would like to remove those extensions from the queue. Is there an easy way to remove this queue?

I'm having some issues using RingCentral on my mac. It seems to work fine on my android so I have to assume it is something with my mac in particular and how it interacts with the program. I created a new account and signed in on a web browser but the page never loaded. I downloaded the application but when I click to sign in it just does the loading circle forever. I tried to go to service.ringcentral.com but the page never loads. Same thing if I click the login button on glip.com and support.ringcentral.com I tried signing in on chrome and safari with the same results and I turned off my firewall and 3rd party antivirus to attempt again with no success their

We have added a time off planning rule for annual leave but this currently is worked out as days/year. Is there anyway to amend the system so that annual leave can be calculated in hours/year for our part time staff?

I can login support portal, but when I am trying accessing 'My Case Portal', it asks me to login again. But I always get error when login with same account for support portal. The error message is ,---------------------------------------------------------------------------------REGISTRATION_HANDLER_ERRORYour identity provider sent incorrect information'----------------------------------------------------------------------------I have no idea what does it mean.

When I try to login to support.ringcentral.com with the same login information I successfully login to service.ringcentral.com with I get and error message.Login ErrorREGISTRATION_HANDLER_ERRORYour identity provider sent incorrect information

Is it possible to add a new user without needing to enter all of the details that would be required for a "human" user i.e. I would like to add some extensions that will only be used within the building and do not need an external line such as "kitchen" "store room". They will not be assigned to any one individual and therefore no associated email address.

I am a super admin in RC at the company I work at currently. When I try to modify my own Call Handling and Forwarding settings under the My Extension option, not under the Admin Portal, I get an error message that says "You cannot change Super Admin settings" Am I just not able to forward my calls if I am set as a Super Admin?

How do I get to receive emails when I get a voicemail? For years, i always received an email when the office line got a voicemail.

I thought I could set up each direct dial number in a queue with only one member and have it overflow if they were on a call already but it doesn't allow me to add their direct number (even after removing from the user extension) in the queue direct number.

Refused Call metric: If agent is on the phone with call #1 so is not able to pick up call #2. Does call #2 count as a Refused Call?

When I go to https://engage.ringcentral.com/ and log in. I receive the message: "Error: 500 Unexpected error. Sorry, something went wrong on our end, and we're working on fixing it." Anyone else is same as me? If yes, please helps me to solve this problem. Thanks.

Hi all, if the admin of a chat group leaves the company, what happens to the chat group? Does another member of the group automatically get allocated as the admin? Or, do you basically need to start the group again with a new admin so you can add/remove members? I know the simple solution is to have more than one admin in each group however wanted to know what occurs in this above situation. Thanks.

Presence has stopped working for some of our users Polycom desk phones. Tried rebuilding presence, switching phones, and changing users. Have a current ticket #12657361 and was told there was an issue with presence not working correctly on the app but that it was resolved. Now we are having the same issue affect our desk phones for some of our users. Does anyone have suggestions for a fix because nothing has changed regarding our settings on our side for the 5 years we have been with Ring Central.

When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in. Currently, RingCentral customers can only use the monitor button for one call. Also, the monitoring will not work unless the call is connected. My feature request includes monitoring an extension indefinitely, through all calls/call attempts, then the user doing the monitoring can back out of this mode by ending his/her call. Can this be done? This would be a HUGE help for training purposes. This allows the monitoring user to only enter monitoring mode ONCE to hear multiple calls. Other features like whisper and barge should still be available to use.

add both: caller id and number called on inbound calls for each user. Number called option is not working at this time,Can you add both, caller ID and called number on inbound calls in the same time? Called number doesn't work at all at the moment

Hi, has anyone been able to add an Avaya 9620L to the RC platform?

I am trying to pair my Airpods with RC app on the desktop and am having trouble. I just read a related thread and it looks like others were as well. Has this issue been resolved? Help, please. Thanks.

We are having to jump in and out of the ring central que all day long because it does not think we are live, and people are waiting in the que or they are sending themselves into our voice mail system. I need to know why. I actually sat on hold for 4 minutes while all of my team members were not on calls and had not had any calls and then it finally registered to send it to one of their phones. This has been going on for several months now, and I don’t know what to do,We are having to jump in and out of the ring central que all day long because it does not think we are live, and people are waiting in the que or they are sending themselves into our voice mail system. I need to know why. I actually sat on hold for 4 minutes while all of my team members were not on calls and had not had any calls and then it finally registered to send it to one of them. This has been going on for several months now, and I don’t know what to do

How can msg only extension call log be viewed ? Can it be filtered in call log for that ext?

The RingCentral Mobile App, it should or can it have multiple user logins saved to it? That way users can switch from one user to the other on the fly like how a facebook app does it.

I get this message when trying to place a call from my laptop.It allows me to receive, or switch calls from the phone to the laptop, but not to make a call.Same account different device: I can easily make calls from my app on my phone.How can I solve this?

My phone number's call forward settings on ext 7, ending in 8561 was changed in Dec to an unknown number. Someone accessed my account and made these changes. I am the only user and one with access to my accounts. The history log also does not display AM or PM like on ALL the other actions on my account, weird huh? Like it was an internal thing. I hope nobody there is making unauthorized changes to my account.I called and your Support team said it came from the device I used to log in. Why would I forward my business line to an unknown number of 6502125156? One of your reps said it was a Ring Central number, not sure if that was correct. I need to know who and how this happened, and to be sure it does not happen again. I have already changed the password on this extension.