Admin Portal & Account Management

Hello,I am encountering the following error when I login on the Desktop client. I can log into the web app without issue as long as I don't checkbox the remember me option in the web client login.

How do I add a text widget to our website?

I want callers to hear a prompt one time and no more in my IVR even if they don't press anything. It would seem that the default of 3 loops through the message is hard coded. Is it? Or is there some way to change that value of 3 to 1?I'm actually using the IVR as a holding cell for the call so I can do a database dip and then forward the call. I want to play the message please hold while we direct your call to the appropriate person... [a bit of music]" then if my database dip takes too long I want the call to move onto the next step in the flow.

With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who actually use this feature.

While setting SSO up on accounts, we realized that the "Remember Me" Toggle is not retaining the information. Despite our attempts to keep the information, it continued to malfunction for several Admins. We would like the "Remember Me" Toggle to function properly while using SSO log in.

When using the Willful M98 headset everything seems to work fine with the exception of the MFB. We cannot pickup calls when trying to use the MFB.

We have had a user somehow added into our live site with a misspelled email address but is not showing in Admin Portal under Manage Users. How do you delete?

Product suggestion: have the prompt library available to all assets of the admin portal phone system, not just the IVR menu!

I never set anything up for ring central Salesforce i tried my RC creds and even tried the forgot your password button but i never got and email. I am trying to open a support ticket.

Phone displays "Phone User - removed"

Hi there,I've been looking thorugh this community and couldn't find a way to promote my guests to a member of company.When I go to a service.ringcentral.com and add user with new email it works fine.But whe I want to do the same with people that are already guests it says 'Unique email required'I even deleted guest account in RingCentral App, but still getting same message.Please advise how can I promote guests in my RingCentral to a members.Thanks in advance.

Apparently, changing the Caller ID, for instance, in the Admin Portal does not roll over to the desktop or mobile phone apps. Is this correct? We created and applied a template to all the users , with no override privileges, but they did not appear to take effect on the desktop or mobile phone apps.The main setting we needed was Caller ID so that all our outbound calls show the same number. After two weeks of using RC, we just learned from a client that our outbound number is not our toll free number but, instead, the user's assigned number.So we had each user go into their desktop and mobile phone app to make the change.So my questions are...1. What is the point of the Admin portal settings if they do not get applied to the user's desktop or mobile phone app?2. Do the Admin settings only apply to a physical phone?3. If so, then how do we restrict users from making changes which may be outside what the company mandates?4. Do templates and any Admin settings have any effect what

Good day!We're using the Free Plan of RingCentral Glip. We are having problems with adding a guest as part of our company/organization. We would like to add them as a company member even though they're not using our company domain on their email.We would also want them to be the admin of our company. Is that possible?Hope someone can help us or give tips on how to set it up.Thank you!

Hello,We been testing out the new Ring Central Client on a few computers mainly for the IT staff but are now keen on rolling it out to all our users as it is a much improved client and it installs into the program files HURRAY!Now the problem we are facing is that the new ring central client does not remove the old classic client at all and there isn't an easy way to get the old client totally removed from the computers because of the to me very weird and annoying behaviour of installing it self in each users folder under c:usersxxxSo even if you uninstall the old client 20.2.x it still exists in the users folder and will start automatically if set to that even after 20.3.x which means the users probably won't even notice they have the new improved client.For me to get the old client removed I had to manually uninstal all the traces of the older client in add/remove programs manually delete the ring central classic folders everywhere as if i just removed it under my user profil

please help!! weird issue. calls come in and all phones ring. if one picks up it acts like it did but continues to ring on other phones and no one is on the call. this continues until everyone has answered. what could be the issue? we have dedicated ethernet to each phone all ports are open?? we are pulling our hair out trying to figure out this issue.

My company has cancelled all credit cards and I need to update my payment method. I've been trying for over a week to get ahold of someone to help me. I've done support tickets, online chat, voice messages and my boss has done the same. How in the heck can I get someone to help me?

can you make the app announce the caller id of the customer calling so if i am wearing earbuds can the app announce the caller id

Is there a way to send an email notification to multiple email addresses?

We are new to RingCentral and was looking for some best practice guidance. On the sales side of our organization there is quite a bit of employee turnover. There are times when a licensed extension could be unused for weeks. Since the employees' DID's are provided to customers, when an employee leaves we do not want the calls to go unattended. I have implemented some work arounds but they seem a bit time consuming. Any ideas would be appreciated.Thank you

Please check my case number, and get back to me.Roberta519-837-3242

We were Connect First customers who came over to Ring Central Engage Voice when they acquired Connect First. We haven't been able to find out who our Account Manager is. We've been told a few different people by Support but have not been able to reach any of them. I've tried calling Support, open a case, calling Sales, leaving a message on Twitter, emailing folks who we were told was our Account Rep and we haven't been able to reach anyone. We just need to talk to our Account Owner about our account and options, etc. -- Figure i'd try this!

I have a call queue set on rotating but the calls come in based on how long someone has been idle. So if i have a guy who makes a lot of outbound calls he wont get many of these calls because he wont be idle for long. however if I have a lazy person who isn't making many outbound calls and is only working the inbound calls then he will be idle for longer every time and in turn get the bulk of the inbound calls.Id like this to just rotate through people and if someone is one a call it will just skip him and go to the next guy. for example if someone is ext. 101 he gets the first call then ext. 102 gets the next and if ext. 103 is on the call it will just go to the person at 104 and etc..is this possible ?

We our concerned that our phone system may have been compromised as we are getting repeated calls from 1-888-391-2911 and the ID of various names of people in our own organization. The calls are being received by at least two people internally. We have blocked the number on the admin console and reported the number to the CRTC (same as FCC in the US). Has anyone else had this happen and if so, were there any steps that were taken to rectify the possible compromise?

When I try to sync my google drive account in order to attach a file, I receive the following error after selecting my google account in the popup... "This app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access." Is there another way to connect to my google drive so I can share google doc and sheet files?

Setup at busy medical office. Whole office closes for lunch M-F 12pm - 1pm. Trying to find a way to set phones to message only during lunch. Currently setup with multi-level IVR for after hours, during business hours phones ring through to a call queue.Example isM-F 8am - 12pm call queueM-F 12pm-1pm IVR menuM-F 1pm - 5pm call queueM-F 5pm after hours IVR menu