Admin Portal & Account Management

few calls are ok but only till 30 seconds after that voice keeps on breaking and one can hardly hear,checked my internet infact tried at 2 different places but same issues

Is it anyway possible to change the phone number assigned to a user in extension. I am able to find change extension number but not phone number.

I am involved in two organizations that use ringcentral. Is there a way I can log into both accounts at the same time, or be logged into two instances of the app? For example have a ringcentral_1 app and a ringcentral_2 app? Where I can leave the app logged into organization 1 and logged into organization 2 at the same time. So all I have to do is click on a different icon depending on which organization I'm calling from instead of logging out of one and logging into the other.

Seeing this intermittently across our Sales team today.Ring Central Phone -> Salesforce app.Click to Dial - > RC Phone shows correct phone state - > Salesforce app shows nothing, as if you didn't make the call at all. CASE 1 : SF app 'Catches up' and shows the call state during the call. Once the call ends, the SF app doesn't see that you have hung up, and presents the buttons to hang up the call. Clicking this results in a 'server error' message. CASE 2: SF app doesn't 'catch up' and the call appears in history in the SF app after a few minutes. Both cases have my sales team getting persnickety, as logging accuracy is part of their KPIs and anything that impacts their metrics (and thus comp) and involves computers has me on the carpet in about 5 seconds. (amirite, admins?)I can't possibly be the only person seeing this. There's a older post for something similar, but they just say it was 'slow'.

As a user where can I set the presence config from RC web portal?I am aware of the presence config in RC apps, but was looking from portal

I would like to either remove the auto greeting or change it so that the caller doesnt have to enter an extension or press zero to ring to my cell phone.

On behalf of Partner, they wanted to know if there is a way on the portal to send bill notif to all their admins. TIA.

Can we edit the template of the email notification that we are receiving?

I would like to do everything that is shown on https://support.ringcentral.com/article/Customize-Notification-Email-Sent-to-Users.html.The problem is that when i go to More-Account Settings-Appearance, there is no tab that says Email notifications. So where do I go to edit the content in email notifications?

I want the basic ability to create a contact in your Mobile APP and have that contact automatically sync with my RingCentral laptop APP. I understand you can sync "all" your phone contacts to your laptop, but your business pitch is to keep your personal contacts and work contacts separate. That's what I'd like to do. Also, I'm in sales and speak to hundreds of people a day. It's crucial for me to know who's calling and who's texting. If I can't create a contact on the go I could miss a deal. Thanks!

I received a notice today when I went to login saying that RingCentral didn't recognize my device. Even though it is the same device I have been using for a year. The sent a code which I entered and received the following message "Sorry, we can't recognize the device. Please use other device or browser and try again. " I am, and always have, used chrome. I tried multiple times same response. I was able to login using edge, but when I went to send support a message they said I wasn't logged in and sent me to a log in page. I entered my credentials and received a message "authentication error".Anyone have any ideas?

How to group contact number from the list. I was looking to group a set of contact from the list.I haven't found in desktop phone app yet

can this be done...

I need help, I have been trying to get my account manager to reverse a charge on my account for services I did not request  the,  "Auto Charge"  for "calling credit package"Below is the details of my plan--Plan Essential--DetailsCdn $44.99monthly per user Up to 20 users onlyBusiness phone or toll-free numbersUnlimited calls within US/CA**Unlimited Business SMSVoicemail-to-textTeam messagingDocument sharingI am a small business and do not want to be charged for services I did get.This forum is my desperate resort to get assistance from RingCentral.Grace

We have a new employee who will be answering the phone number that's currently assigned to our primary/original Super Admin account. While we trust them, they are not comfortable with having that responsibility (they're concerned about mistakenly making changes). How can we change either the primary Super Admin to another user or swap phone numbers so that the new employee's number is as a Standard User?

I want to customise each user hours as per our requirement.When I go to online admin portal, I can see under phone system general settings there I can configure the company hours and customise each day. But I don't think it will configure each users in the account.I want to customise each user available in each extension their user company hours.Where can I customise on user levels?

can the monthly invoice be downloaded as a CSV file?

After installing the Macintosh softphone app from our software support channel several users report after re-opening they are being asked to additionally install Helper Applications. The desktop App is being installed at Root permissions in /Applications using JAMF as a deployment tool. When the application attempts auto-updates .. prompts for a System account which many of our users do not have. We would prefer this prompt not appear for our users and wonder if there is some way to suppress it. It is not clear what is being installed and it does not seem to effect anything. We would prefer if the Macinstosh DMG could be publish in a non-autoupdating version for use by IT organizations analogous to the PC MSI version. This would better match our IT practices and would create an installer that parallels what is provided for Windows.

when trying to login to the app on the computer or phone I am unable to login. I tried resetting my password, which I was able to reset but still receive the credentials already in use error message.

I want to pay my bill manually but when I am online, i can only change my CC# but there is no option to pay manually. I called several time on Friday and was finally told my account rep was on leave, and someone else would call me back, but no one did. I was also told i could call 24/7 for help, which is also untrue. My service is schedule for interruption on Sunday and today is Saturday and I can find no one to help me pay this bill after several days of trying.

We have a group of staff that rotate on-call duties. In the past they would setup IVR to allow customers to contact on-call in an emergency and that would ring to a cell phone they manually rotated amongst each other. I am trying to assemble a solution that would allow them to use their personal cell phones and easily sign in or out of the "after hours call queue" as needed (i.e. when they are on call they would sign in). Has anyone tackled this and come up with a simple user friendly solution? I am planning to use call queue and then train them to use the "Do not accept call queue calls" option in the user portal. But that is not exactly user friendly. In the old days we had third party apps we would use that plugged into your PBX to allow people to sign in and out of the after hours on-call via a simple web page or by dialing in and following voice prompts.Thanks for brainstorming with me!

We have several people not able to log in to the RingCentral desktop app, or even load the website ringcentral.com for that matter. I don't see these issues on the status.ringcentral.com page, so I'm hoping to get an update here.

Bonjour , à l'occasion de webinaire, nous créons des sondages. question : est-il possible de récupérer le résultat du sondage sous forme d'export pour exploitation statistiques ?

When deploying the desktop app it only works for the administrator, is there a "switch" i can use to install for all users? I downloaded the exe. looking for options. I know there is an MSI, but it is listed as "no updates" or "will not check for updates"

I have tried to update my credit card information and it says it is not accepted and gives me a toll free number to call.  I call the number and all I get are prompts and canned messages.  I cannot get through to a real person to solve this problem.