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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 759 Questions
  • 1,416 Replies
759 Questions
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Annette1691826027New Participant
asked in Admin Portal & Account Management
Ability to create a contact on your mobile App

I want the basic ability to create a contact in your Mobile APP and have that contact automatically sync with my RingCentral laptop APP. I understand you can sync "all" your phone contacts to your laptop, but your business pitch is to keep your personal contacts and work contacts separate. That's what I'd like to do. Also, I'm in sales and speak to hundreds of people a day. It's crucial for me to know who's calling and who's texting. If I can't create a contact on the go I could miss a deal. Thanks!

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David2210316020New Participant
asked in Admin Portal & Account Management
Account Access Confirmation issue

I received a notice today when I went to login saying that RingCentral didn't recognize my device. Even though it is the same device I have been using for a year. The sent a code which I entered and received the following message "Sorry, we can't recognize the device. Please use other device or browser and try again. " I am, and always have, used chrome. I tried multiple times same response. I was able to login using edge, but when I went to send support a message they said I wasn't logged in and sent me to a log in page. I entered my credentials and received a message "authentication error".Anyone have any ideas?

7100
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Community Manager
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Chaitali2477093020Participating Frequently
asked in Admin Portal & Account Management
Grouping contact

How to group contact number from the list. I was looking to group a set of contact from the list.I haven't found in desktop phone app yet

7470
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Dan62386281004New Participant
asked in Admin Portal & Account Management
change a guest to an admin

can this be done...

4930
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travellerNew Participant
asked in Admin Portal & Account Management
Billing: How do I get a refund

I need help, I have been trying to get my account manager to reverse a charge on my account for services I did not request  the,  "Auto Charge"  for "calling credit package"Below is the details of my plan--Plan Essential--DetailsCdn $44.99monthly per user Up to 20 users onlyBusiness phone or toll-free numbersUnlimited calls within US/CA**Unlimited Business SMSVoicemail-to-textTeam messagingDocument sharingI am a small business and do not want to be charged for services I did get.This forum is my desperate resort to get assistance from RingCentral.Grace

11640
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Sabrina2416280020New Participant
asked in Admin Portal & Account Management
Reassign numbers/extensions

We have a new employee who will be answering the phone number that's currently assigned to our primary/original Super Admin account. While we trust them, they are not comfortable with having that responsibility (they're concerned about mistakenly making changes). How can we change either the primary Super Admin to another user or swap phone numbers so that the new employee's number is as a Standard User?

8850
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Ravi3624789020New Participant
asked in Admin Portal & Account Management
Customise own work hour at user level

I want to customise each user hours as per our requirement.When I go to online admin portal, I can see under phone system general settings there I can configure the company hours and customise each day. But I don't think it will configure each users in the account.I want to customise each user available in each extension their user company hours.Where can I customise on user levels?

5200
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Mike1508287027Known Participant
asked in Admin Portal & Account Management
Monthly Invoice

can the monthly invoice be downloaded as a CSV file?

3140
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Dean2316896015New Participant
asked in Admin Portal & Account Management
Macintosh keeps prompting for system password

After installing the Macintosh softphone app from our software support channel several users report after re-opening they are being asked to additionally install Helper Applications. The desktop App is being installed at Root permissions in /Applications using JAMF as a deployment tool. When the application attempts auto-updates .. prompts for a System account which many of our users do not have. We would prefer this prompt not appear for our users and wonder if there is some way to suppress it. It is not clear what is being installed and it does not seem to effect anything. We would prefer if the Macinstosh DMG could be publish in a non-autoupdating version for use by IT organizations analogous to the PC MSI version. This would better match our IT practices and would create an installer that parallels what is provided for Windows.

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evan1933354027New Participant
asked in Admin Portal & Account Management
credentials already in use login error message

when trying to login to the app on the computer or phone I am unable to login. I tried resetting my password, which I was able to reset but still receive the credentials already in use error message.

29170
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front-office12New Participant
asked in Admin Portal & Account Management
Paying bills manually? is that possible?

I want to pay my bill manually but when I am online, i can only change my CC# but there is no option to pay manually. I called several time on Friday and was finally told my account rep was on leave, and someone else would call me back, but no one did. I was also told i could call 24/7 for help, which is also untrue. My service is schedule for interruption on Sunday and today is Saturday and I can find no one to help me pay this bill after several days of trying.

7140
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Scott1661563027New Participant
asked in Admin Portal & Account Management
After Hours On-Call Rotation

We have a group of staff that rotate on-call duties. In the past they would setup IVR to allow customers to contact on-call in an emergency and that would ring to a cell phone they manually rotated amongst each other. I am trying to assemble a solution that would allow them to use their personal cell phones and easily sign in or out of the "after hours call queue" as needed (i.e. when they are on call they would sign in). Has anyone tackled this and come up with a simple user friendly solution? I am planning to use call queue and then train them to use the "Do not accept call queue calls" option in the user portal. But that is not exactly user friendly. In the old days we had third party apps we would use that plugged into your PBX to allow people to sign in and out of the after hours on-call via a simple web page or by dialing in and following voice prompts.Thanks for brainstorming with me!

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Greg2404462036New Participant
asked in Admin Portal & Account Management
What's the latest on the outage?

We have several people not able to log in to the RingCentral desktop app, or even load the website ringcentral.com for that matter. I don't see these issues on the status.ringcentral.com page, so I'm hoping to get an update here.

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Salle5IDunique223037066New Participant
asked in Admin Portal & Account Management
stat sur sondage

Bonjour , à l'occasion de webinaire, nous créons des sondages. question : est-il possible de récupérer le résultat du sondage sous forme d'export pour exploitation statistiques ?

5340
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david-beckonNew Participant
asked in Admin Portal & Account Management
When deploying the desktop app it only works for the administrator, is there a "switch" i can use to install for all users?

When deploying the desktop app it only works for the administrator, is there a "switch" i can use to install for all users? I downloaded the exe. looking for options. I know there is an MSI, but it is listed as "no updates" or "will not check for updates"

4690
BeckyH
Community Manager
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cheryl1New Participant
asked in Admin Portal & Account Management
billing info not accepted

I have tried to update my credit card information and it says it is not accepted and gives me a toll free number to call.  I call the number and all I get are prompts and canned messages.  I cannot get through to a real person to solve this problem.

10210
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Community Manager
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xilium-salesNew Participant
asked in Admin Portal & Account Management
How to change service plan?

How to change service plan?

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Elliott329577026New Participant
asked in Admin Portal & Account Management
Admin: Delete a team that I am not the owner of

If I am a superadmin, how do I delete a team created by someone else?

3760
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Sam247707035New Participant
asked in Admin Portal & Account Management
Ring group max size

I want to have 14 extensions as part of 1 ring group and all ring simultaneously. How can this be set up?

5970
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Susan1837126027New Participant
asked in Admin Portal & Account Management
Receptionist Help

For auto receptionist, I have it set to ext 101, when I am out of town, I need to change it to 102. I tried to test this and even though it says 102, it still rings at 101. HELP! I tried customer service twice but got dropped or disconnected twice.

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dan-hillNew Participant
asked in Admin Portal & Account Management
All circuits are busy error

My customers are all getting an "All Circuits are Busy" message when they try to call our 800 number. Is there an outage presently? 800-691-3545

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Brian466609019New Participant
asked in Admin Portal & Account Management
Why can't I use duplicate email addresses

Recently in the last 3 or 4 months RingCentral decided that we couldn't use a duplicate email when setting up an account. I already have 3 conference rooms that we use the same email for. Now that I am setting up a 4th conference room I am prevented from using the same email address. Why? I wasn't asked to create new email accounts when the change happened so I don't see that duplicate emails are a problem since I have them. I can use the same email for notifications and the system doesn't have a problem. I see a check box to not look for duplicate addresses when setting up an account but it is greyed out. If I can't do it don't put a box on the screen. So what would be the problem with a duplicate address?

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Dean2316896015New Participant
asked in Admin Portal & Account Management
Disable users from changing email in SSO

We want to be able to allow users access to "User Hours". Unfortunately Role permission to change it is grouped under "User Info" permission which contains other fields we can not allow users to change.We disables "User Info" to prevent users from changing their account email address in our SSO environment. If they do that, they are unable to sign-in via campus SSO and they loose access to their RC account.Some items underneath User Info->Settings and Permissions are appropriate and very useful to end users. For instance "User Hours".Is there another way, or future plans, to allow users access "User Hours" without also allowing them to change the account email?

6100
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Kelly62723874007New Participant
asked in Admin Portal & Account Management
Reporting Feature Needed

We need reporting by IVR Menu extension press. How many people press 1 for sales for example.

6390
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Tatum1554817019New Participant
asked in Admin Portal & Account Management
Are there any fees associated with switching from check payment to American Express payment?

If there are fees associated with changing to Amex payment, what are they? And are there fees associated with using VISA?

2210
BeckyH
Community Manager

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