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How do you sync contacts from Redtail to the RingCentral app?

I downloaded ringcentral app for the integration into Salentica Engage. It says it’s installed but it’s not showing up on the sidebar? Help please. 

We have been unable to set up SMS messaging from our general line (ported in).  We need our SMS message to be sent from this number (and messages to be received at this number), but it is not an option under the SMS set up options in the General Admin tab.  It only allows each employee the option to send SMS from the employee’s dedicated line.

I have a scheduled report in Contact Center that’s been emailed monthly to a manager for years, the prebuilt Agent Summary report, and this week I need to know, for certain, what some of this means. What is ACD time? What are the units of time? Seconds? Obligatory rhetorical question...why isn’t this data provided in human-readable units?  Can anyone explain what these last two columns are about? Can an agent really be available for 100.45025271559500 percent? I mean, seriously… 

How do I remove an additional local number?

I did a port in to get my landline number into ring central and it replaced my main number. How can I get my main number back?

I have ported in a number from Frontier to RingCentral, 419-281-2173.  This number replaced my direct line 419-496-2147 in the RingCentral Admin Portal.  The 419-496-2147 is no longer available in my RingCentral admin portal.  I need the 2147 put back on my account and tied to my user account.  I need the 2173 for my new employee starting on 5/14.  I initially asked for help on 5/2 and received a ticket # 27834934.  My personal contact number is 419-566-0652.Thank you,Jenny 

Hi everyone,I'm currently exploring different options for faxing using our Canon imageRUNNER ADVANCE DX C5840i. I need an option that allows faxing directly on the machine in the office, as some employees do not have access to RingCentral.Additionally, our business has a designated fax number, so it's important that we can receive faxes directly to this machine.Does anyone have experience with this setup or know the best way to configure it?  Any tips, recommendations, or resources would be greatly appreciated!   

We just switched to RingCentral and lost a valuable feature. I used to have it set up so that my users could call a specific phone number and then select from 1 of 2 conference rooms. If they pressed 1, then they would automatically be joined into “Conference Room 1”. It is, of course, completely insecure. However, it was a vital service provided to my employees who used those rooms for scheduled meetings with clients who can dial a phone number but are unable to enter a conference meeting ID.Now, the best I can do is have an IVR allow them to press 1 to access the conferencing system but they have to type in a meeting number and the pound key. Is there any way to automatically populate that in an external transfer so that people who dial a specific phone number will automatically join a specific meeting ID without having to type it in?

I’m trying to use this to update a phone, and have been struggling with my automation to get it to work. It keeps giving me “Parameter [phoneLines] value is invalid”, so I decided to try it through that website with the same exact data - it also gave me the same error.  Where can I retrieve the proper phoneLine ID? What I’ve been using is the same as what’s in the URL when looking at the phone number at service.ringcentral.com, for example: service.ringcentral.com/application/company/numberDetail/[THISNUMBER] That number is also the ID under “phoneInfo” on “List Extension Devices”, which is what my automation is using.   Thank you! 

Hi folks!I’ve a quick question:What's is the difference between OtherPhone and SoftPhone device ? What exactly happens when I change Softphone’s device type to OtherPhone and what side effects I might expect ?I’m building a feature which only works with OtherPhone devices but most of my clients has only SoftPhone device, I’m asking to change their device type to OtherPhone, but some of them worried and refusing, I did some research to know its side effects but wanted to learn more from community as well!Thanks in advance!

Hi folks!I’ve tried to make 5 calls using https://github.com/ringcentral/ringcentral-softphone-ts from a single number at the same, it worked very well, but when I add 1 more, I didn’t receive any message from TLS connection.Is there any limit or something there ?

Hey there!Is there a way to sort call recordings by call duration?For example, in the admin portal’s detailed view, I can filter by inbound or outbound calls for a specific extension within a given time frame—but I don’t see an option to filter or sort by call length (e.g., calls between X and Y minutes in length). Is that possible?Any help would be much appreciated.Thank you! 

I have a Toll Free number for my Contact Center. I'm sure you already know, that with RingCentral you need to purchase Toll Free minute bundles for the Contact Center. Since our call volume is seasonal the bundle will be different for each month so I need to predict the volume ahead of time, or at least before the billing cycle ends.Can someone help me put together a report that can help me calculate the Toll Free minute usage? I figure it's something where I can filter on Toll Free DNIS number and then sum up the minutes.I've tried building a report with Contact Duration, but I think the Callback skews everything.I'm assuming that I should be summing up InBound Phone Calls that never used the Callback. For the InBound Phone Calls that used a CallBack, I should probably only sum up the PreQueue Time, and InQueue Time? I'm assuming that when the system calls the customer back, it's not using my TF minutes therefore I shouldn't count th

Where can I listen to call recordings on incoming calls taken by different employees.Can I download the call?I can see the calls in my admin page but can not download or listen to the call if I didn’t make the call.The user who took the call does not have the feature to listen to recordings.

How do we turn off the AI assistant for all users at once? ...it’s causing a lot of call disruptions and we don’t want it enabled by default. 

How can I add a contact number to my company list for everyone in the organization to see?Currently the only numbers in the company contacts are internal employees with numbers.We need to add numbers that are external to our own.

I’m wanting to set it up so that all or at least some of the users on our account can send and receive SMS from the main company phone number. Is this possible?

Hi team,Our Developer from CRM team has some queries so they like to connect with Ringcentral development like before so kindly schedule the meet

Hi RC team and fellow users,I’m writing to flag a persistent UX flaw in the RingCentral web app that slows down high-volume SMS workflows.When I click the “Send New Text” icon (speech bubble + icon on the left pane), the modal that appears defaults cursor focus to the “Text From” field instead of the “To” field. This is counterintuitive. I rarely change the sending number and would argue most users don’t. The natural first step is to enter the recipient, yet I’m forced to manually click or use keyboard navigation to get where the focus should’ve been in the first place.This adds friction, especially when sending dozens of texts daily. It’s a small detail with a compounding cost in productivity.Feature request: Either change the default behavior so that focus is placed on the “To” field upon opening the modal, or better yet, add a user pre

I have one Yealink phone already set up with a phone number and would like to have another Yealink phone (not the app or softphone, but physical phone) at home to use when working remotely ring with the same phone number. Is it possible to have one phone number set up to ring on two different phones?

Anyone know if it’s possible to do on-demand call recording on a Yealink T54W (or other model) desk phone, and if so, how? 

Hello,We are using API’s to send SMS to our customers? We also need to see the SMS that customers are sending to us. I don’t any API or webhook details to achieve this task. We are using CRM to perform all the tasks like making phone calls, SMS.Kindly suggest if anyone has performed similar activity in the past or has any clue regarding this. Thanks Regards,Digvijay

We setup call park groups and they have always worked. Now, we are seeing most calls are able to be parked but then we cannot pick them up on the desk phones and receive a message that the call is no longer available even though park button is still flashing and person who parked the call can still pick it back up so we know the caller did not hang up. HELP!

How can I block robocalls from routing though my auto-receptionists? We are getting hundreds of robocall per week that call into one out our auto-receptionist numbers and just press “0”. I know how to block robocalls at a user level, but I need to block them at a company / auto-receptionist level.