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I have a user on a Polycom VVX 350 desk phone that has to press 1 to answer a call that comes directly to his extension.  It was not like this at our launch, the user has no idea how it was changed to that, I have looked through every setting on the handset and the admin site, and he is the only user this has happened to. Does anyone know how to turn this off?  When answering an incoming call, we want to pick the headset up and start talking to the individual. I appreciate the help!  

I created an IVR and id like my main company number to connect to it. When I go into the IVR it has to add a direct number but that cost extra. is there a way to have the direct number ring to the IVR?

I've scrolled back almost a year and can't find the text that failed to send. Is there a way to quickly find this. If not, is there a way to get the error message to no longer show?

Is there a way to turn off the audio notification that AI is taking notes? Thank you!

We noticed recently that RingCentral AI assistant can transcribe and summarizes calls. Is there a way to those summaries into our Customer Relationship Management system? Steps/ Workarounds attempted:(According to talking to tech/dev support and personal tests with APIs) AI assistant data cannot be accessed via API which means any movement would be extremely manual.   RingSense (including at additional cost) has a very limited integration currently only containing a handful of Microsoft products none of which are a CRM.  RingSense API (beta) cannot be used on RingCentral’s media URLs because the RingSense API can only be used on “publicly accessible url.” This could be used if we moved our RingCentral media URL’s to a publicly accessible URL but then it would mean that all our call data would be publicly accessible. Do you know how we can get call summarizes into a CRM? 

Tried looking through the KB and at past community postings about this but wasn’t able to come up with anything. We recently migrated over from an older phone system to RingCentral and my users were very familiar with the old system so I’m trying to recreate some of that familiarity. On the old phones when a customer called in, it would display the number that is calling in and also the Company Name that was associated with the number the customer was calling in for. This allowed our scheduling team to quickly identify how to handle/greet the call since we are comprised of several businesses. The closest I’ve been able to get with RC’s system is by setting the display number to be the dialed number under User>Phone>Incoming Call Information. This is really meant to be a stopgap since now our schedulers are referring to a company sheet of numbers to identify what company a customer is calling in for. I’ve looked at the Display Settings as well under Phone System>Call Queues but

HiUsing the following code, the results appear only appear to show my call records! Any ideas please?static private async Task read_user_calllog(){    string dateFrom = "2025-03-13T00:00:00.000Z";    string dateTo = "2025-04-14T09:00:00.000Z";    string view = "Detailed";    try    {        var queryParams = new ReadUserCallLogParameters();        queryParams.dateFrom = dateFrom ;        queryParams.dateTo = dateTo ;        queryParams.view = view;        var resp = await restClient.Restapi().Account().Extension().CallLog().List(queryParams);        foreach (CallLogRecord record in resp.records)        {            Console.WriteLine(JsonConvert.SerializeObject(record, Formatting.Indented));        }    }    catch (Exception ex)    {        Console.WriteLine("Cannot read user call log data. " + ex.Message);    }} Thanks in advance

I'm close to giving up on getting through the SMS Campaign process! I was approved to send SMS, with the same phone number, when I was with Zoom. I switched to RC in order to use BeeTexting. I’ve resubmitted my application at least 10 times (probably closer to 15 times), each time with RC customer support, and I keep getting rejected. The utter waste of my time has become so frustrating that I’m beginning to regret switching. Also, I’m paying for BeeTexting, and can't use it.I have a very small business, which is all referral business; I have never done marketing, much less SMS marketing! I’m beyond frustrated and getting close to just giving up….Help!

The documentation for sending a fax via the RC App shows there should be the “paperclip” attach button, but it does not appear as an option for us to click. Is there anyone else experiencing this and is there a fix? 

Hi,I worked with one of your operators in order to set the call queue so that it rings on all phones simultaneously which is great. The problem is when someone answers the call, the rest of the callers receive the indication that the call was missed on their end leading to the perception that the call was missed thus creating miscommunication.Can we work together to configure how to set the call queue so that each user who doesn't answer doesn't receive a missed call indicator? Also, I've created an email security group called missed@jsnell.com, for the goal here would only to receive voicemails from calls that are missed from the call queue.

How do you cancel your account? 

I have users who are members of multiple call queues.  If they accept a call from one queue, is there a way to prevent other queues from attempting to put calls through to their extension?  Can other queues recognize that extension is already on a call?  I already have Maximum Concurrent Calls set to 1 for each queue, and “include direct calls” selected, but the system does not seem to be able to recognize when a user is on a call from a different queue. 

 I need wall mounts for about 3 of the phones we set up in our warehouse.  Does RingCentral sell those, or should I find them elsewhere? We have the Poly Edge E350 phones. Thanks!

We are a small shop with only 8 agents.  All agents are set with a with a rank of 1.  Take the following scenario. We open at 8:00AM.  By 9:00AM all agents have handled 10 calls.  One agent goes on break at 9:00AM for 30 minutes.  When she returns at 9:30, all other agents have taken 15 calls.  As soon as the agent that was on marks themself as available, they get the next 5 calls that comes into the queue (to get her to 15 calls).  After that 5th call she takes, the calls start to rotate the agents again.

Hello,Is it possible to receive an incoming call automatically and connect to a websocket?for example I want to connect the incoming call to realtime api of OpenAI to have a conversation with AI.Thanks in advance

My company currently has 3 different installation versions of the RingCentral App.   Some users installed the software in the early stages of our testing via downloading and running the .EXE file.  Then we deployed to most of our users via the NON-AUTO UPDATE MSI file.   Recently, RingCentral came out with an Auto-Update version of the MSI so we tried that on a few IT folks.   Problem is that when RingCentral releases a new version, all the users at each site check in and download the software at the same time despite the majority being on the NON-AUTO Update version.This results in a massive spike on our Internet lines causing horrible call quality as well as affecting other Internet items.  I assumed the whole purpose of the NON-AUTO UPDATE version was for IT to be able to control the version, download it only ONCE and deploy it on our teams.Is this happening to anyone else as we can’t have this occuring every time RingCentral releases another version.

I see lots of other schemes for various functions in RCApp, but not to get to SMS?https://developers.ringcentral.com/guide/basics/uri-schemesIf there isn't one yet, I really think it would be nice to add something similar to this:rcapp://sms?number=<phone number>that would bring the RC app up to the conversation with the phone number, or if one doesn't exist start one.

Is there a way to organize “Text Message Templates” either alphabetically or numerically?

I’m the Super Admin for a new RingRx account. I want all faxes (we only have 1 fax number) to go to a shared fax inbox. Two users have RingRx accounts, and 2 have Video Pro accounts. How do I set this up? 

I’ve been waiting for weeks to get a response from RC about my TCR stuff. Was told on the 2nd of April when I asked for an update, that I would get an update within 48 hours, that was 6 days ago...

We love the print to fax feature. The older workstations in our office easily downloaded the driver from settings in the RC app. The newest downloads onto a new workstation do not have the little "settings" gear and don't have printer options that I can find. Help?

If I have multiple people sharing only one line on their mobile devices (so that all those people can answer incoming calls (etc), and one of those people are terminated, how do I ensure she cannot access future client communications? Can I just change the login password for the sole line? How?

It seems often when I try to text a link to someone, the message will fail. I am able to get text out by breaking the links up with a space, and other text messages seem to work. Is there some limit specifically on how text messages can be sent? Thanks!

We have multiple users who are experiencing a fast busy signal when trying to dial outgoing calls. We've been experiencing the issue increasing over the past 2 weeks. It doesn't matter if we use a "ported number" or number exclusive to RC. Also doesn't matter if we use mobile, downloaded or online app. We're under a year in our agreement and getting frustrated with tech support calls that go nowhere; wondering if this is an isolated issue for us or if this is happening to other businesses as well. Thanks for any insights.

I have several vacant extensions that are being forwarded to another employee via the “Forward all calls” feature under Incoming call rules.  Every time calls are placed to these extensions/numbers they are being flagged as “Missed” on the performance report.  I can see that the employee the calls are being forwarded to is answering the calls.  Is there a way to avoid calls being flagged as missed in this scenario?  Is there a better option than using the forward feature? Thank you