Ask The Community

Trying to make a WWW Node in the IVR Designer get the results of a REST webservice call.It makes the webservice call just fine. But, I don't see a way to get the results of the API call in any of the documentation.I need to be able to interpret the response to know which queue the caller will be put in after the API call. Is there anyway to view the body of the response on a Json Rest call from the IVR?

Below two app's requirements not able complete even though we have tested below API's for 5-6 times.-account/directory/entries API:https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/directory/entries- extension/address-book/contact API:https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/address-book/contact

Hello All,I'm looking for a way to query/list unassigned DID numbers via the REST APIs. Specifically those DID numbers we will have in an available/unassigned pool of numbers that may or may not be "grouped" into a SiteCode.API Query NeededReturn Available (unassigned) DID/Numbers [ Company-Wide | SiteCode | Other? ]I've searched though the Dev & Customer community posts, finding two interesting but not quite on point articles; a) What is easiest way to find an available extension number and b) Assigning extension according to user location.Topic a) is interesting, and will have high utility for us. Un

I am logged into a Super Admin account and my application has the EditPresence permission turned on. However, whenever I try the PUT command I get:"Feature [EditCallQueuePresence] is not available for current account"Sandbox env: +14242469525Logged into extension 101.endpoint:https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/call-queues/684379005/presence

Hi, I'm trying to develop an app to download all voip calls content to my laptop.Unfortunately, to access my production data I have to prove that app works fine on sandbox, but in sandbox it is tricky to make voip calls and recordings.I can't make a call in my sandbox account, I tried to call myself or call some free numbers in USA, but anytime there is the reason for errors:1) The number you dialed has either been disconnected or is not a valid phone number. Please check the number and try again.2) There was not enough Calling Credit on your account to complete this callCould you please advice how to generate one voip call recording with some real sound for at least 2-5 seconds? (just for testing) Is there any way to publish the app to production without "testing in sandbox" if I can't generate the required data in sandbox?

I am able to create a meeting via Sandbox . I am getting 403 "Forbidden Error".Please help me out.

Hello, I'm currently working on some enhancements to a custom Softphone like application that leverages the new-ish CallControll APIs. (Yes, I know some endpoints are still in their Beta phases... but are working, so kudos to the RC team!)We want to achieve an easy to use, hot transfer flow. Where an agent would call a client, get them on the line, put the client on hold, call a hunt group for another team member, conference everyone together and introduce the agent, then have the agent drop from the line.We explored using the 'Bridge' endpoint... and its working exactly how we expected... where it joins 2 active calls together, and puts them into 1. But, drops the agent that was joining the calls together :(.We would love a 'Conference All' endpoint, where we can join all party lines, then allow the agent to drop from the call. Or maybe an 'Add Call Party' to an active Call Session.My technical flow/steps at the m

We're in the process of getting ready to roll out the fax function of RingCentral, starting with outbound faxing first [baby steps!]. While testing and fiddling with how we wanted it to look and feel, I would send test faxes, and then receive a Fax Message Transmission Result to my own email. So far, so good. I then finalized the configuration [I thought] and assigned the various fax lines their own email addresses. I also added user email addresses to each fax line [department-based] in preparation for their use. Now when I send a fax, the Transmission Result email is only going to the email address associated with the fax line, and not the actual sender [in this case, me]. Is there a way to change this? If you have 50 people associated with a given fax line, I don't want to necessarily have to give them all access to that email account. Or am I stuck? Suggestions certainly welcome!

I am trying to set up Call Handling to forward all calls from certain states (using area codes) to a particular extension. I know I can do this by adding an advanced call handling option, but can I bulk import the area codes I want somehow? One at a time, for over 300 area codes will be horrible. Thanks.

I know how to submit the update so our caller id name is updated in CNAM...but does anyone have any tips on how I can go about updating caller ID on other databases for carriers?For example, a few months back I resent the caller ID name per the instructions and now when I check the CNAM database, it's updated there...but when I call my cellphone it still gives a different name. (luckily the name is still something that makes it clear that it's the organization I work for...we updated CNAM to "BBB" but the callerid on my cell from various numbers show up as "better bus bru" , "Bbb ctrl dispute", "Better Business", etc. We have had most of our numbers for years, but newer numbers we have added from ringcentral will sometimes show old people/names even though they don't ha

HI Team,Please let me know the status of my app, moved to production four days back and it was not yet approved. Please help me with this as I need the prod credentials for my work and it is approaching deadline.App name: Auth flowThanks,Krishna

Hello,We are rolling out Polycom VVX 450. The main display has 3 columns or zones for lack of a better term. "Left" Columns has the 6 line keys, Middle column has the time and date, and the right column has the other 6 lines. The middle zone is rather large and cuts off the line descriptions for the left and right line keys. Is there a way to adjust this? You can turn off the date/time but the middle "column" is still there. Seems like a big waste of screen area.

I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.

When my mobile rings through the Ring Central app. There is a great delay in the call being connected after answering. I have to say "hello" three times before I hear the caller. It is rather frustrating!

I can't create a call record on the sandbox number.I tried the following method:1) Using the Ring Central app I called another number and specified another number that is not associated with the sandbox account as a custom number2) Received a call on phones3) The recorc button did not appear

We want to be able to allow users access to "User Hours". Unfortunately Role permission to change it is grouped under "User Info" permission which contains other fields we can not allow users to change.We disables "User Info" to prevent users from changing their account email address in our SSO environment. If they do that, they are unable to sign-in via campus SSO and they loose access to their RC account.Some items underneath User Info->Settings and Permissions are appropriate and very useful to end users. For instance "User Hours".Is there another way, or future plans, to allow users access "User Hours" without also allowing them to change the account email?

Earlier this month, we had a 2 hour window when voicemail notification emails were significantly delayed.Has anyone built their own email notification service using RC API functionality? If so, do you know where we could find the API to build such a service?Thank you!

Is the RC for Windows Phone application going to be sunset and replaced by RC Classic (Glip)? I thought I remembered hearing this last year and wanted to ask if there was an update.

Hello,I we just got setup with a couple of Cisco phones and I setup some speed dials but they continually alternate between the display name and blf2649580228 or similar numbers. I tried to go in and delete the speed dials but when I do there is no information listed in the speed dial location? I have rebooted the phone so not sure what else to do.

Meeting is scheduled with "enable join before host" enabled. Host joins meeting, but attendees are unable to join. Attendees receive message "waiting for host", but host is already in the meeting. This issue does not happen with all meetings and there is no commonality to when it occurs.

Here is a feature that I would love to see. The Why: When a meeting ends, many times you need to grab a few key people and do an immediate debrief meeting or debrief call (no video). Yes as host I could wait til certain people hopped off and say, the following people hang on, but occasionally you want that to be anonymous. I could go to my personal room, invite people, and send, but there should be a WAY easier method.For example: During the main meeting creation, a check box "Schedule Follow-Up Call for Debrief". You can set as phone call or video meeting. Either pre-invite people to it to block time, or option to wait and see attendees list. Many times people get invited or don't make meetings.You host the meeting, it has video, recording, customers, etc. You want to end the meeting and cease all recording and then immediately flip to the follow-up meeting with restricted attendees.When I hit "end meeting", if pre-scheduled, a new

Hello I would like the feature to see the time between calls on the Analysis section in RingCentral. It will show me how many minutes between calls, so I can know how long they are taking breaks before dealing again.

We need reporting by IVR Menu extension press. How many people press 1 for sales for example.

I have a customer who has their reception phone programmed with two other phones to ring simultaneously in a ring group (those phones are the backup receptionist and lunch room). During the day there might not be anyone at these three phones so they would like to have another extension have the capability to pickup calls to their main number from time to time. They do not want this 4th phone to be part of the ring group so it rings for every incoming call to the main number. In the PBX world this was called Call Pickup or Directed Call Pickup. My customer is using Yealink T48S phones on their RC account. Has anyone figured out a way for this to be accomplished?

Hi Team,We are App developers from OAppS. We created the extension RingCentral for Zoho Desk integration and we got the production account. Now, We can't access the production URL. It is perfectly working in the Sandbox environment. Login credentials are almost the same as the sandbox developer account. When we tried to use the production URL I got the following issue. Thanks and RegardsShanthiniOAppS