Video, Meetings, Webinar, Rooms, & RingCentral Events

All of a sudden, after working fine, when I turn on video in RC it turns the video container all one color with no buttons or controls.My camera works fine by itself, and works fine in other applications. 

Is it too much to ask to get the proper release notes for the current version of the RingCentral App?   Multiple versions since the beginning of July have been released and yet all the links and info point to version 25.2.35 which had a release date of July 4th.I find it very unprofessional for a large software company to release versions of software and not have the proper documentation, release notes, bug fixes etc. for the corresponding software version.It would also be quite helpful and logical to actually know WHY we need to upgrade our software from one version to the next.

Does RC offer direct dial video FaceTime-like calls?  Skype used to offer it, Teams does not.    I am trying to set up a system to establish video calls with our remote offices.  Any suggestions?

Hi team, I am asking on behalf of our RingCentral partner (and customer as well) how they can access this webinar for knowledge transer? Kind regards and thanksTobias

I can never seem to find where my conference call number is hidden. I’d like to send it to clients so we can have a conference phone call, but I have been looking on this site for 20 minutes and on my phone app and I still can’t find it. Where do you all put this? I can tell you it’s not in a user friendly location. It’s not intuitive. I’ve run out of search words looking for it. 

How can I ensure that the annotation tools for meetings are always enabled for all participants?

Hi Support,Is it possible to get access to an old community webinar that is called Connect, Communicate, and Engage: Unlock Growth with RingCentral Events + HubSpot. Is it possible to get a recording of this webinar please as i am looking how i can integrate better with Hubspot which is our current CRM.Thank you in advance.Kind RegardsMario 

How do I turn on the always on top option for video calls so I can take notes and still see the person I’m interviewing similar to Teams?

How can I record the call and record my screen at the same time? I am able to record what I am doing on my screen by starting and recording a meeting, and it records what I am saying, but you can not hear the person on the other line. 

We just switched to RingCentral and lost a valuable feature. I used to have it set up so that my users could call a specific phone number and then select from 1 of 2 conference rooms. If they pressed 1, then they would automatically be joined into “Conference Room 1”. It is, of course, completely insecure. However, it was a vital service provided to my employees who used those rooms for scheduled meetings with clients who can dial a phone number but are unable to enter a conference meeting ID.Now, the best I can do is have an IVR allow them to press 1 to access the conferencing system but they have to type in a meeting number and the pound key. Is there any way to automatically populate that in an external transfer so that people who dial a specific phone number will automatically join a specific meeting ID without having to type it in?

Hi, I reviewed the documentation but couldn’t find any references to webhook subscriptions for Video Calls. We have a need to download RC video recordings and ideally our platform is notified via webhook. We currently use subscriptions for phone calls and that works well.Does anyone know if it’s supported at all? I know the Video APIs are in beta so I’m not sure if the docs are somewhere else or if it’s just not supported.Thanks!

Is it possible to create a link to a recorded meeting from RCV, instead of just sharing to tenant members directly? In Meetings, this was possible, but it would appear this functionality doesn't exist in RCV yet. Thanks!

Hello,We are testing the AI Video text transcription from a mobile Android device and cannot find the way of retreiving the text when the video is over. (the text is automaticaly downloaded when using Windows). Thanks 

How many people are allowed in a free meeting and what’s the time limit on it?  I’m getting a lot of conflicting information about this and would like some written official thing proving whatever the answer is.  For example this says 24 hourshttps://support.ringcentral.com/article-v2/RingCentral-Video-FAQ.html?brand=RingCentral&product=RingEX&language=en_US#GUID-b3f7a87f-eb1a-4aed-8872-ec58d1169552-en_us_manage-videoThe last FAQ says 50 minuteshttps://www.ringcentral.com/video.html This says 4 people can join. Then 500 with an add on, then 100 but there’s a 40 minute limit for more than 2 people.https://support.ringcentral.com/article-v2/Which-Plan-allows-you-host-Meetings.html?brand=RC_US&product=RingCentral_Meetings&language=en_US

Will we be able to connect Ring’s Video Meetings to Google Calendar in the no so far off future?  We are Google Workspace users.  Love what you’re doing with Ring--thank you!!

I blocked a guest, and our entire thread was deleted. I need to get it back. How do I do that?

We are trying to get rid of the several different conference platforms internally. One use case is a playback feature. Several conference services allow people to call in and listen to a recorded call after the fact with a code. Is this possible or on a request somewhere? I know the creator can download and share a recording, but we just want the voice to be played back when calling in at a later time.

Pretty much the title. I have some users that need to join RC meetings, but they’re on desktops that only have speakers and no microphones. They just need to listen to the meetings, it’s sort of a group update kind of thing, but it looks like RC won’t let them join their speakers if they don’t have a mic. Is there any way to enable this apart from them having to dial in?

A user asked me this. I am not sure if we are speaking the same terms, but he asked, “If I initiate a Ring video meeting, can I make someone else the presenter?” I can’t find anything related to this. He did state that you can do this in Teams.

Good morning,  I attended the webinar yesterday (December 11, 2024) but am hoping I would be able to download a video of the same.  A lot of info was passed and I would like to review it again.

Environment - Dell XPS17; Windows 11 Pro; RC Version Desktop:   24.4.2012.12812 Windows (x64) Airpod Pro 2When connecting to a meeting using bluetooth / airpods, volume is low.  Other audio in windows is fine.  Youtube, Sounds in Control Panel, Zoom Meetings; etc - volume level is normal - RC Meetings is low.  RC Meeting Sound Volume 100.

My company has a morning meeting everyday that is always recorded on Ring. I do not attend this meeting, but I do listen to the recording as soon as I can. I go into my RingAdmin site and search all meeting recordings but there is always a fairly substantial delay before the meeting recording shows up...like multiple hours. Any idea why there is such a huge delay? The meetings are only about 30 mins so I doubt it has anything to do with downloading size, etc.

The Chrome extension used to work wonderfully for creating new RingCentral Meetings from right within Google Calendar, but as of late last week, the option to create a new meeting has simply disappeared - I now only have the option to "Add Google Meet video conferencing".I opened a case with RingCentral support (10754179), and was told that this was a result of a recent update on their end, but was told to post something here as well.I'm running Chrome version 83.0.4103.61, RingCentral Meetings version 19.4.152079.0420, and the RingCentral Chrome extension version 4.2.10 (all the most up-to-date versions that are available to me).Software updates, removing and re-adding the extension, refreshing pages, etc. don't do the trick.

I’m trying to test rcvideo in prod but it seems my regular account does not have access to rcvideo:Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions. And free accounts are not constantly disabled:Sorry, access to this account is disabled. Please contact your company admin. If you're the company admin, call support at +1 (888) 8984591. How can I enable an account for testing?

I signed up for a ringcentral video pro account today and the website shows the meeting as unlimited, but they actually disconnect automatically after 50 minutes or so. I'm wondering if there is no time limit on meetings initiated by accounts registered before 2022?