Video, Meetings, Webinar, Rooms, & RingCentral Events

Hello,New to RingCentral.I'm trying to change the meeting invite template for Outlook. This article seems to be the one. However, I don't see the User Extension Settings the article is talking about. Where is that? I'm logged into Admin Portal. I also looked around the app. I logged into the app through the browser, so it should be up to date. Is the article outdated? It shows as it's published Feb 2023, not that long ago.Thank you!--J

The video resolution appears worse for RingCentral Video than it did for RingCentral Meetings. Is this something that can be corrected through settings or is it a known widespread issue since the recent updates to the App?

when I make an appointment on (video meeting) it tells me that the video meeting is successfully scheduled, however the meeting does not appear in my upcoming meetings area so i can join. Where does the meeting join button go to? (I do not have it connected to any calendar or does this new update consider you to have a calendar so it can appear on your screen?)How do I get this functionality to work correctly?

This may seem like a minor issue but our providers waste hundreds of minutes a month explaining to patients who aren't that tech savvy how to unmute themselves and start their video. Sometimes it can take 5 minutes which is very frustrating. Any solutions for this?

My video is a bit fuzzy. When I use Zoom it is very clear but not the same quality in Ring Central. How do I fix it?

Screenshot 2023-05-02 at 9.56.04 am.pngHi,I've saved my meeting recordings on the Ring Central cloud and when attempt to download, I'm getting a Wrong Passcode error.Any idea what I could be missing ?

I've just started using RingCentral after migrating from Zoom, and the biggest let-down is the annotations - all I can do is make a mark that disappears after a few seconds. As someone who sometimes uses these calls to teach, I'd often like to write in text to annotate a page, or to draw lines and have them remain on the page. Is this really all that's available, or am I missing something? Thanks!

Is there a way to add a clickable button or a check box to the waiting room that would give the participant the option to "accept" the legal terms that are there for them to read. Once they click accept, or check the box they will show up in the waiting room list for the host.

when I set up team meetings in outlook, why doesn't my Ring central number show up?

When inviting clients to meetings, they keep getting invalid meeting ID errors and are unable to join. They do not have zoom installed on their computer so there's no conflict there, all clients do have the RC app downloaded to their device as well. I'm unsure what is going on, please help!

First of all I wanna tell that I've been using RingCentral Video for 2 years instead of Zoom and it's pretty amazing. ;)My question: can I block acces to write on whiteboard only for moderators and admins? I can't find this option - can do it for screen sharing and writing on the chat but not for the whiteboard. Is it possible? If not, can you consider implementing option like this?

Hello!Has it been shared how we can download the recording of the TCR webinar recording from today (3/8)?Thank you!

have an issue with rooms on multiple locations . Every few days the controller goes offline and does not work unless we restart it .Mostly happenns when there are pending IOS updates. We turned the updates off and it still does the same thing . The HOST stays online all the time . Sometimes the Ipad is connected to network but still does not pair with the HOST .

Where can I get a link to the webinar that was hosted by RingCentral today?

Hello, I'm trying to join Ring Central meetings with a Cisco Room Kit Plus using the room connector. After dialing into the connector, it prompts the user to enter the 9 digit meeting ID, however the meeting IDs are 10 digits. I'm sure we're missing something simple here, but surely I'm not the first to have this issue.

I have a mix of Macs in my office from 10.13 to 10.17, when we try to do video conferencing group calls, there is a range of different issues depending on who is calling who:- when click Video call button, no response- click ideal call, then get popup 'start a video call' then click Start button no response.- some users if receive an invite, click Join, no response.Seems that using mobile device android or apple doesnt have issues. Sadly none of my colleagues have patience to work with me to troubleshoot, they just want to get on with other things. and i cant troubleshoot on my own. I suspect related to Safari, thats mostly our default browser, but i have changed mine to Firefox and i couldnt get any different outcomes.Is there anyone having issues on macOS?we are using the macOS Desktop App.

Hi,My team members are seeing sharing glitches when I share my app or screen on linux.Regards,Jon

There is this note on the ringcentral site stating: "NOTE: You can join from the web browser. When prompted to open the RingCentral Meetings app or to download the app, click Cancel, then click join from your browser. Enter your name, then click Join."However there is no place to click Cancel on the invitation. Many clients are not open or willing to download an app just for a meeting. I want to be able to use ringcentral for our meetings but this is a limiting factor. I would appreciate help.

Using the free version of RingCentral for webinars, I always need to enter my e-mail address and name before entering a webinar. This prompt comes up even when signed in to RingCentral on my desktop (although it seems I always need to sign in regardless of choosing the "stay signed in" option at login). Is there a way to save our information to RingCentral desktop to eliminate these extra steps?

With other apps such as webex, I can start the meeting on my desktop, and then join it on my phone, such as when I need to step away from my desktop while the meeting is in progress. If I try to join, it only saysThis seems like an odd limiitation?

We do quite a bit of conference calls where we call a 3rd party while on the phone with a customer. When we are done, it seems we do not have the ability to hang up on the 3rd / last party dialed.Is there something we could be missing?We are using softphones as opposed to desk phone, in the event that changes any options. Thanks in advance!

Hello, I am getting the following error after installing the RingCentral Outlook Meeting Plug-in. The Plugin shows up in Outlook, but when you click Schedule a Meeting a Meeting opens, but a popup error displays "please install the ringcentral meetings for meetings on your computer" Here is a snip of it. Any ideas why this is happening? I searched the knowledge base about this error, and the information they provide is incorrect. I have 64bit Outlook installed.Thank youAndrew

Hello. We are a new RingCentral customer, cutting both phone and video conferencing to RC around 2 weeks ago. RingCentral phone service has been solid and exactly what we were expecting. However, the video meeting functionality (RingCentral Video) has been so next so unusable. Around 20% of our users watch their CPUs max out in RingCentral Video meetings, leading to broken audio and video to the point the meeting must move to another service. These very same laptops have no issue with Zoom, Teams, GoToMeeting, WebEx, and other competitors. These laptops all meet RingCentral's system requirements with some even being as new as 1 months old, sporting i7 processors and 16G of RAM. RingCentral support on this issue has been close to non-existent. Maybe I'm being unfair to support and they are furiously working on it, but communication is slow. Are other having similar issues?

Hi,Installed the Meeting app for Linux. Cannot log into the app. Tried to open a support request. The support web site failed 5 times. Tried chat option, no viable answers.What causes the Meeting app for Linux to hang when trying to log in, please?Thanks,SHD

Error when starting or Scheduling a meetingSorry, something went wrong on our end and we weren't able to start the meeting. Try again later.