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I am looking for assistance viewing true stats within analytics for my agents.  I have several that show a large discrepancy between calls offered and calls answered.  Their RNA numbers are minimal but most calls are being categorized as UC Call.  Has anyone experienced this?  Does anyone know what UC Call is?  Are those calls just not being handled by any agent or are they requeuing?  I would like to know how other FIs are properly tracking your monthly production in regards to calls offered vs answered.

I got a report from one of our MaxAgent users that the agent is logging them out when idle sooner than in the past? They say it used to be about an hour, but now it’s closer to 15 minutes. Went looking in the Admin settings and found this. Is this the right place to set MAX agent logouts? 

 A huge thank you to everyone who joined us for our RingCentral Contact Center (RCCC) 26.3 Customer Release Webinar hosted by Enablement Principal Laura Grubb and Director of Product Marketing Andy Watson! We love seeing our community connect, ask great questions, and share insights. If you couldn't make it to the live session, don't worry—we’ve got you covered! Watch the full recording here and download the presentation deck at the bottom to get the full details of the 26.3 release! Here is a quick recap of the major highlights and feature releases from 26.3: 🚀Key Highlights & New Features🌎 Engagement Orchestration Goes GlobalInternational Expansion: Outbound Engagement data centers in Germany (EU1) and Australia are now live, with the UK non-sovereign data center launching October 15, 2026. Global Attempt Supervisor: Automatically enforces contact frequency, channel guardrails (voice, SMS, email, WhatsApp), and compliance rules on international numbers. 📊 Workforce Empowerment

I hope I describe this well enough. I have a number used as the main line for our small pharmacy. All calls to that line get transferred to a cloud-based pharmacy IVR system. It’s a standard prescription refill IVR, same as we’ve all used before.The call transfer part is easy. The hard part is that this line also needs to handle faxes because the cloud IVR cannot. A regular queue can do it…..until I forward all calls and then the queue doesn’t handle faxes. A ten-second wait before forwarding works, but that’s a lot of dead time for callers. Two seconds would be perfect, but that’s not an option. I tried adding a dummy member to the queue and forward from there….but then I remembered queue calls can’t be auto forwarded. Ideas?

Good afternoon, We are having issue with Ring Central App connect extension. When a user uses the extension, texts and calls are not linking back to the correct ID in Bullhorn. For example, when user selected ID 7243402, it went to deleted BH profile "7217101 DELETED". Same for call. We experienced a similar issue in the fall, at which time RingCentral deployed a fix to prevent interactions from linking to deleted or archived records. We removed and reinstalled extension. We did try on another browser but didnt work. Any suggestion is greatly appreciated. 

I joined AIRPROS, an HVAC Contractor, as its CMO. I have never worked with RingCentral.I need to get a solid overview of its capabilities, features, etc.What is the best way to get that. Are there upcoming webinars? Thanks.

I have an automation to send a text when someone calls our number. Depending on where the call is routed, some customers are getting 2 duplicate text messages. How do I stop this and only send one?

Hi, I am running reports for our call queues and noticed that for one of our queues a member received 90 queue calls and only picked up 4 of them according to BA.  When I pull this member’s performance report for the same time frame (last work week) it only shows 4 queue calls and all 4 were picked up.  Shouldn’t the other 86 calls show up as missed?  The member’s performance report makes it look like they answer the majority of the calls they receive (the PR says they only received 68 calls total), but the BA shows the complete opposite and has at least 90 queue calls.  Which report is correct?Thanks

When trying to add the "phone" connector in Claude, I get an error message and cannot proceed. {"error":"invalid_scope","error_description":"Unsupported scope: ReadContacts AI SMS"} the “Chat” connector worked just fine

Starting today when I opened the Ringcentral app I get a new icon for an unwanted feature showing on the left pane of my ringcentral app. Clicking on the feature I see, not only do I have no interest in this feature, I have to PAY to even enable this feature.I was told no ads in Ringcentral. This is blatantly an add in the app. I can see many people wanting this feature, but this way of pushing it breaks the promise of no ads.Please stop doing this. Please do not do this again. There are already too many buttons on the left hand side. 

I connected the RingEX Admin server (https://mcp.labs.ringcentral.com/ringex/admin) to Claude as a custom connector. OAuth completes successfully and the tools load, but every API call returns {"error": "server_busy"}.Is there a known issue with this endpoint? Is there a status page I can check?Account type: Admin. Region: US.

When my Avaya J179 phones are provisioned by RingCentral, their Web Administrator Password is getting clobbered.  I don’t know what RingCentral is setting that password to.  I can reset that password to the default 27238 from the phone’s administration menu directly, and then I can login to the phone’s web interface where it prompts me to set a new password, which I can do successfully.  That password works fine until I reboot the phone for any reason, then it gets clobbered again.  This makes it impossible for me to maintain web access to my phones, practically speaking.  Can I find out what password RingCentral’s provisioning is setting for my phone’s Web Administrator access?  Or, can I do something to have RingCentral’s provisioning refrain from clobbering that password?

Anyone know how to easily cancel a RingCentral account?  I’ve grown tired of their terrible support.  

My MCP connection with Claude was working, but stopped last Friday. I removed and re-added the connection. I can progress to the to the Ring Central login and the get the following message. Your account was authorized, but no MCP server was found at the provided URL, or your account doesn’t have access to it. Check the server URL or your access, then try again. If this persists, share this reference with support: “ofid_df656a5d5597d7d5”. Any recommendation to fix this? I am using the https://mcp.labs.ringcentral.com/ringex/admin server URL

We wanted to provide a quick update on the connectivity issues some of you experienced yesterday with our MCP services.The Good News: Our webinar last week was a massive success—so successful that it brought a significant surge of new users to our MCP servers. While we love the enthusiasm, that surge exposed capacity limits we didn't anticipate. It's a high-quality problem to have.What We Did: Within hours, our engineering team identified the constraint and increased our infrastructure capacity. Services have been operating normally since, and we're continuing to monitor performance closely.What's Next: This experience has illuminated areas where we can improve the resilience and scalability of our MCP offerings. We're actively exploring additional enhancements to ensure we can handle growth smoothly as more users join our community.Your Voice Matters: We're committed to building MCP services that work reliably for you. If you experienced issues yesterday, encountered challenges, or ha

I can not use Facetime with my personal contacts because Ringcentral wont allow it

One of our users has been pushing out trip updates using the SMS Campaign app for the past few days.  Now, both he and I get “service unavailable” notices when we try to log into the app.  I checked all of his privileges in the Ring Central admin portal, and everything looks fine for texting in general.

Hi, I'm considering Loyally’s solution to integrate RingCentral with GoHighLevel for calls and text. Has any one use them or is using them currently? Any insight is greatly appreciated. Major complication and confusing can Loyally/Ringcentral integrate with workflow potential of GHL for the automations? I understand the Loyally/RingCentral integreations works great for 1:1 direct texts

Hello, I am testing out the GoHighLevel (GHL) integration and it almost works. I can click to text or call from GHL and in the RingCentral extension I can see that the GHL contact is linked and they show in the extension log, but I don’t see any messages or calls placed from the extension in the contact’s conversation log in GHL.Here’s the logging settings I have enabled:And here’s the contact showing that the link to GHL is there.       

If I have my SMS number verified through Go High Level can I use it here in Ring Central?