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Hello,We are setting up Ring Central and have a main site with a main phone number and our first ‘sub site’.  We don’t have a phone number for this site and want to1.) Assign a temporary main number to this sub site2.) Then port in our existing main number to replace this temporary numberUnfortunately, going thru all the tutorials, Google searches, etc. hasn’t really helped to sort out how to do this.Thanks in advance for any help!Eric

Some of our clients have expressed an interest in utilizing more of the AI capabilities within Ring, with a particular emphasis on wanting call summaries and / or transcriptions. However, they specifically want this information for purposes of an integration.  I’m a bit reluctant to develop functionality through the API as it is still listed as being in Beta, and I don’t want to be writing code that might just suddenly stop working one day. I see that RingEX offers built-in AI Insights, but so far as I am aware those summaries / transcriptions are just within the app and not available for export to an integration via API.  My questions are these: s there any way for RingEX data to be utilized an integration, or is it application-specific? Is there any way to automatically perform AI Insight analysis of call logs via the API, or are we dependent on enabling automatic call log recording, querying the call log API to get

Your extension is not allowed to make outbound calls with browser currently, please contact your account representative for an upgrade.

Our law office maintains seven (7) dedicated conference lines. We would like the ability, directly from the RingCentral app (desktop, browser, or desk phone), to click a “Conference Line” button that displays and initiates the 7 office-owned conference lines, rather than each user’s personal conferencing details.Ideally, this button would provide immediate access to the conference dial-in number, host access code, and participant access code, along with the ability to start or invite participants to a conference with a single click, without requiring manual dialing or the entry of host or participant ID numbers.

I had to reload with Windows 11. I can’t get the buttons on the Voyager to respond in Ring Central Firmware is up to date. Tried Factory ResetAny help appreciated.  

I am trying to register my SMS campaign on my account. However, it was rejected due to error saying Brand name does not match the DBA name registered. It actually clearly matches so if community manager can reach out to me, that would be great. Thanks   

I receive after hour sometimes really late messages as well as on the weekends when I don't work is there a way to turn off messages 

all my calls are going to voicemail.

Hi!If agents are still logged in calls are being received even though it is after the set hours of operations for the business.My understanding is that inbound calls afterhours should hear the set afterhours message, and go to voicemail even if agents are still logged in and available. Is there a way to make sure calls do not come through afterhours?Thanks!

Hi, Any help would be gratefully appreciated! Due to OBi302 not available, i am attempting to provision a poly 400 ATA. Existing provisioning tools do not seem to match configuration changes required in portal. I have also attempted manually configuring SIP but think I may be missing something!

The AI receptionist, if activated during off-hours and weekend, should not attempt to transfer a caller to another department or person. After the AI assisted the caller, it should just disconnect and end the call.The AI Receptionist should have the ability to automatically send a call transcript, like Ring Central Notes, to an email address specified by an admin so that non-admin users like CSRs can view the calls that they need to call back. The AI Receptionist, after asking all questions in the lead capture, should immediately close the call or disconnect after thanking the caller for answering all questions. Admin should have the ability to modify closing spiel, not just the opening greeting. 

Hi RingCentral Community,I created a RingCentral account via the mobile app, but I did not link a phone number and did not activate the phone system. I do not have admin portal access, and I cannot see any “Close Account” option in settings.I tried submitting a support request, but I get an error: "Case not submitted." I also tried email and chat support, but no response so far.Please help me delete my account associated with this email:📧 [Your Email Here]This account is not in use and I want to permanently remove it along with any associated data.Thank you!

As developer with a “Super Admin” role, and logged in to the developer portal as myself, I created an RC app with JWT authentication.  Our database uses the API to send automated SMS/MMS messages, for which I use the app’s ClientID, ClientSecret, and JWT auth. If I send an SMS “from” a phone number connected to my extension, it gets sent with no problem.  But I’m not the user, just a developer.  If I send with extensionID of “~”, I get error “ "Phone number doesn't belong to extension".  And if I set extensionID to the specific user’s actual extensionID, I get the error message explained by ​@PhongVu’s answer in this older post:But what I don’t understand is HOW to authenticate with the correct extension’s username and password.  Do I have to ex

Can't send 2 links in text because they were labeled as spam or is it because the word "porn" appears in their titles.  These are anti-porn therapy tools

Will it be possible to add a feature for admins to change ringtones in CXone? I have over 50 users that have complained the tones are AWFUL in CXone and would like to change them. Since we have moved over to this app, this has been the BIGGEST COMPLAINT of the system. 

I’m thinking of switching from RingCentral to another provider. I like that I get notes of my calls and I can do webinars but I don’t like that I can’t schedule text messages and send text or reply to text messages if 13 individuals are in the thread. Will this change next year? If no, I will have to do research to see which other company has the services I need. Thank you for your time. Paula

Is there a way to connect Ringcentral to Zoho’s Zia (their AI software)? We currently have Ringcentral connected to Zoho Analytics and we’re tracking call and text data but we want to maximize the tracking and wanted to integrate either Zia or OpenAI to get more detailed analytics.

When a user is on an active call or logged into a RingCentral meeting, they still receive the pop up for incoming calls and the ring/notification. This is especially frustrating for call queue members who are on support calls with clients or on a RC Meeting assisting a client and they are continually receiving incoming calls. How can we set it up in RingCentral at a user or call queue level to not pop up and ring a user who is on an active call or on a RingCentral meeting? I have been chatting with RC Support and searching the support and community posts and have not been successful in resolving this. Can anyone help?

In the RingSense admin portal for users, RingSense Users, it has a column for Managers & Additional Managers. Is there any way to pull this data using API?

I have auto-recording enabled for my extension, and standard 1:1 call recordings work perfectly. However, when I add a third participant to an existing telephone call (merging it into a conference call), the recording automatically stops.Trying to start recording manually during the merged call results in an error.Is there a way to enable recording for merged conference calls? Do I need an additional license or plan feature?If one of the participants in the conference is external (not a RingCentral user), can the call still be recorded? Is there any alternative way to capture the recording in this scenario?Thank you

Does anyone have the information to submit a formal complaint to the company? According to the FCC, there should be information about this on the bill, but of course there isn’t. Here are my specific issues: Faxing works only intermittently, we’ve contacted them NUMEROUS times and get the run around every time, but I’m still paying for this As many others have stated, it is IMPOSSIBLE to reach support.  The phone line has hung up on my multiple times after being on hold.  Chat bot gives you the run-around.  You cannot create a ticket.At this point, I want to submit a formal complaint to the company, and the next step will be directly to the FCC if no resolution.

I would like to see more voice options for the receptionist or to be able to control the speed at which the receptionist speaks. 

Hello RingCentral Team, I’m trying to set up a webhook for my Laravel application running locally with ngrok. My setup: Laravel webhook route: /ring-central/webhook Ngrok URL: https://photostatic-seemingly-jefferey.ngrok-free.dev Ngrok is forwarding to http://127.0.0.1:8000 Laravel handles GET, POST, and HEAD requests properly.   Thanks in advance!I suspect this may be related to RingCentral reaching free ngrok tunnels. Could you advise on:Any recommended configurations for local testing with ngrok?Timeout adjustments for webhook validation?Any restrictions on HEAD requests for free tunnels?Code snippet for webhook handling: if ($request->isMethod('get') || $request->isMethod('head')) { return response('Okay', 200); } $validationToken = $request->header('X-Ring

How do I get new client calls to generate call recordings?

Is there a way to connect Ringcentral to Zoho’s Zia (their AI software)? We currently have Ringcentral connected to Zoho Analytics and we’re tracking call and text data but we want to maximize the tracking and wanted to integrate either Zia or OpenAI to get more detailed analytics.