Recently active topics

When I did my onboarding, I was told that there were "no rules" (or guidance) for what info can/should be entered into a CSV file to upload to the knowledge hub but even after 2 weeks the AI is not able to correctly respond to information I’ve uploaded to the knowledge hub.

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your contact will be connected.This just happened, and I did not change anything.I tried to disable Include extension name in announcement in Settings, but it did nothing.

Hello all,I’m trying to figure out how to add Analytics to https://app.ringcentral.com/ sidebar. I have super admin license 

Hello RingCentral Support,I am reaching out to request an update on my account's verification status. My submission has been showing “Review in Progress” since October 7, 2026, and I have not received any additional updates or requests for information.Could you please provide an update on the review process and let me know if there is anything outstanding that needs my attention?I would also appreciate an estimated timeline for completion, as I would like to move forward with using the service.Thank you for your assistance. I look forward to hearing back.

add ring sense ai transcripts in scope of api

While logged in and status at ‘Available’, Ringcentral is increasingly dropping to ‘Offline’ with no warning or notification preventing customers to call direct to the Consultant. Any ideas on what may be causing this or tips to rectify any issues?

Hi,I’m new to RingCentral and I bought an HID Jabra Evolve3 85 to pair with my Mac so I could answer and end calls and have more control on the desktop app. However the problem has arisen that I cannot end a call if there is more than one person on the call. I have an AI notetaker app that gets added into a lot of my calls and it’s annoying that I can’t just double tap to end the call. Any advice?

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previously, entering an Activity Title and Note in the App Connect widget saved the information to the contact's Notes without generating an outstanding task.Automatic call logging is OFF. Under More → Settings → Redtail options, only Default Category and Timezone are available.This appears similar to a previously acknowledged Redtail integration bug from ~ 1 year ago. See “Redtail CRM creating activities from Call Log”Can the App Connect development team confirm whether this is a regression in version 2.0.0 and provide a fix or workaround? We would like to restore our previous call-logging workflow without creating outstanding Activities.

App Connect v2.0.0 with Clio. On internal extension-to-extension calls, App Connect displays an unrelated Clio contact as the caller instead of the RingCentral user.What we seeCalls from ext 107 display as a medical provider company contact in Clio. Calls from ext 106 display as an individual client contact in Clio. Neither user's direct number (or any variation) exists anywhere in Clio. We scanned all ~5,500 contacts.Root cause we identifiedApp Connect appears to search Clio with the bare extension number. Clio's contact search is a general text search, so "107" matches a contact whose street address contains "#107," and "106" matches a contact whose street address begins with "106." App Connect then displays the top result. Searching Clio's API with query=107 and query=106 returns exactly those contacts first.ImpactEvery internal call shows a wrong name, which confuses staff. Call-pop opens unrelated client records in Clio. If internal calls were ever logged, they would attach to the

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I would like to develop a custom HubSpot connector for App Connect using RingCentral RingEX, with HubSpot contact lookup and call activity logging.Can a custom CRM connector reuse App Connect’s existing voicemail-drop feature, including its AI transfer, beep detection, and recording playback service? Are there any licensing, provisioning, or connector requirements?Also, which current developer documentation and starter project should I use?I have posted the fuller technical questions on GitHub: ringcentral/rc-unified-crm-extension#253  

I’m using RC and Pipedrive for 3 months now and its working just fine. RC logs all calls to Pipedrive. However, just today, it stopped syncing and there is no option in RC app connect to log it to Pipedrive.I uninstall and reinstall, clear cache, and everything basic stuff.What I observe in Settings that indicated NO CRM selected, but when I clicked it, there is no dropdown option. After I refresh the page, this option is no longer visible, thus RC app connect cant linked to my Pipedrive 

Hi all,We're on RingEX Advanced and want to automatically pull RingCentral Video meeting transcripts and AI Notes into our CRM.What I've tested so far:Recorded a test meeting with live transcription and AI Notes turned on. In the RingCentral app, the recording, transcript and notes all show up, and I can download the transcript manually. Called GET /rcvideo/v1/history/meetings to get the meeting ID, then GET /rcvideo/v1/history/meetings/{meetingId}. The response includes: recordings with a download URL, which works summary as text, which works transcriptions with only a reference: {"id": "<id>", "type": "LiveTranscription"} notes with only a reference: {"id": "<id>", "type": "GeneratedNotes", "status": "Processed"}

This seems to be different than the topic regarding Live Report status after a warm transfer from several years back.Users report performing a warm transfer to an external number as is their normal workflow, but only in the last few weeks has it occasionally left them “unavailable” and prevented them from receiving more calls until they notice they’re still unavailable. My understanding is that the Live Reports sometimes still shows them as “on a call”, but the user’s application always shows them as “On a call” until they manually make themselves available again.

With thousands of users having tested the beta, we’re happy to announce that RingCentral Embeddable 3.0 is now generally available.What’s new in 3.0Side panel architecture. The biggest change in 3.0. Detail views open in a side panel instead of replacing the list you came from — call recordings, voicemail details, SMS conversations, fax details, contact details, team messaging conversations, and the call and message logging pages. Call Widgets. A new extensibility point that lets developers inject dynamic, contextual content directly into the calling experience. Widgets appear automatically during active calls, update in real time based on call context, and are built on JSON Schema so you can render CRM records, support cases, or anything else your integration needs. Voicemail Drop. Users can leave a pre-recorded message when an outbound call reaches voicemail, so they can move on to the next call instead of waiting for the recording to finish. Heads-Up Display. The HUD from our deskto

We are thrilled to announce the official release of App Connect 2.0!App Connect 2.0 represents a huge leap forward, and getting to this milestone has been an incredible journey. A massive thank you to the 700+ active users, customers, and partners who jumped into beta testing, shared feedback, and helped us build absolute confidence in this release. Your input directly shaped what App Connect 2.0 is today—and we are so excited to welcome thousands of new users to the 2.0 platform!Here is a look at what’s packed into this release: Advanced Reporting: Gain deeper insights into your workflows and team performance. Voicemail Drop: Save time and streamline outreach with one-click voicemails. Server-Side Call Logging: Automatic, reliable call records without relying on client-side connections. Callback Scheduling: Let customers request callbacks at times that work best for them. HUD Support: Streamline live queue management, call status visibility, and team oversight. Web-Based Adm

Hello,  Please see attached call flow.  I want to be able to send an automatic SMS after hours. I have setup in workflow with a Call Received trigger for Ext 4 to activate after hours, but the trigger is not getting hit and the caller is not receiving an SMS.Is this because Ext 4 (AH VM) is a Message Only Extension?  If so, what are my workaround options to consider?  Thanks in advance for your help!-Kashif

I updated the Jabra software yesterday. Today, the headset is flashing red and it is emitting a constant ring. I can still use the softphone by using my cellphone instead of the headset, so the phone itself is not affected. I’ve tried disconnecting and reconnecting the headset. I’ve unplugged it and plugged it back in. I’ve toggled some settings both on Jabra and on RingCentral.

We’re a small insurance brokerage in Ontario, Canada (RingEX). Many of our clients are Spanish-speaking, and most of our service calls are fully in Spanish.We have Automatic call notes turned on, but Spanish calls are transcribed as if they were English. The transcript comes out as nonsense, and the AI Notes summary is unusable (“largely unintelligible”). English calls work fine.In the app’s AI settings, I only see the Translate to language option. I don’t see any way to set the spoken language of the call. The Admin Portal doesn’t show any transcription language settings either.Questions:Does Automatic Call Notes support Spanish transcription on RingEX in Canada? Is there a way to set the call language per user (e.g., Spanish for specific extensions), either in the app or the Admin Portal? Is automatic language detection (transcribe in whatever language is spoken) available, or on the roadmap? Has anyone found a workaround, such as a third-party integration that transcribes RingCentra

I already walked thru a help chat 2 weeks ago on this issue and it is still happening.  My desk phone rings, i pick it up to answer and it keeps ringing, will never allow me to take the call, then goes to the computer app,  then the app on my cell phone.  I want to only use my desk phone when I’m in office and use the computer app or my cell when I am working remote.  This should be as simple as the press of a button to use my desk phone when I am in office and it’s not.  Any tips for this constantly annoying issue?

Managing SMS/text messaging communication with customers is crucial for maintaining a healthy and compliant messaging strategy. If you're using RingCentral for sending business SMS, understanding how to manage SMS opt-outs is important for keeping your communications respectful and legally compliant. What is SMS Opt-Out?An SMS opt-out allows a recipient to stop receiving text messages from a specific sender. It is a mechanism required by law to ensure that customers have control over the messages they receive.When a customer opts out, they are essentially choosing not to receive any further messages from your number. Ensuring you respect these requests is not only a best practice but also mandatory under various regulations such as the Telephone Consumer Protection Act (TCPA). How Opt-Out Works in RingCentralRingCentral has built-in features to help businesses manage opt-out requests automatically. Here’s a quick breakdown:Automatic Opt-Out Handling: RingCentral automatically processes