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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 705 Questions
  • 1,286 Replies
705 Questions
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David316109040New Participant
asked in Admin Portal & Account Management
what could be causing this?

please help!! weird issue. calls come in and all phones ring. if one picks up it acts like it did but continues to ring on other phones and no one is on the call. this continues until everyone has answered. what could be the issue? we have dedicated ethernet to each phone all ports are open?? we are pulling our hair out trying to figure out this issue.

851
Mary-Community_Moderator
Community Manager
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Jan2487026012New Participant
asked in Admin Portal & Account Management
Change payment method

My company has cancelled all credit cards and I need to update my payment method. I've been trying for over a week to get ahold of someone to help me. I've done support tickets, online chat, voice messages and my boss has done the same. How in the heck can I get someone to help me?

5430
Mary-Community_Moderator
Community Manager
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joe-boberNew Participant
asked in Admin Portal & Account Management
can you make the app announce the caller id of the customer calling so if i am wearing earbuds can the app announce the caller id

can you make the app announce the caller id of the customer calling so if i am wearing earbuds can the app announce the caller id

1291
Mary-Community_Moderator
Community Manager
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Main3077051020New Participant
asked in Admin Portal & Account Management
Email notifications

Is there a way to send an email notification to multiple email addresses?

4981
Mary-Community_Moderator
Community Manager
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Susan2153262010Inspiring
asked in Admin Portal & Account Management
Employee Turnover

We are new to RingCentral and was looking for some best practice guidance. On the sales side of our organization there is quite a bit of employee turnover. There are times when a licensed extension could be unused for weeks. Since the employees' DID's are provided to customers, when an employee leaves we do not want the calls to go unattended. I have implemented some work arounds but they seem a bit time consuming. Any ideas would be appreciated. Thank you

1061
Mary-Community_Moderator
Community Manager
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OFFICE1045507004New Participant
asked in Admin Portal & Account Management
RingCentral Case #12214360

Please check my case number, and get back to me. Roberta 519-837-3242

801
BeckyH
Community Manager
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Michael1859632027New Participant
asked in Admin Portal & Account Management
Ring Central Engage Voice Customers from Connect First

We were Connect First customers who came over to Ring Central Engage Voice when they acquired Connect First. We haven't been able to find out who our Account Manager is. We've been told a few different people by Support but have not been able to reach any of them. I've tried calling Support, open a case, calling Sales, leaving a message on Twitter, emailing folks who we were told was our Account Rep and we haven't been able to reach anyone. We just need to talk to our Account Owner about our account and options, etc. -- Figure i'd try this!

5071
BeckyH
Community Manager
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Todd62570018031New Participant
asked in Admin Portal & Account Management
Call Queues - Rotating

I have a call queue set on rotating but the calls come in based on how long someone has been idle. So if i have a guy who makes a lot of outbound calls he wont get many of these calls because he wont be idle for long. however if I have a lazy person who isn't making many outbound calls and is only working the inbound calls then he will be idle for longer every time and in turn get the bulk of the inbound calls. Id like this to just rotate through people and if someone is one a call it will just skip him and go to the next guy. for example if someone is ext. 101 he gets the first call then ext. 102 gets the next and if ext. 103 is on the call it will just go to the person at 104 and etc.. is this possible ?

2241
Mary-Community_Moderator
Community Manager
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dawn-kraychukParticipating Frequently
asked in Admin Portal & Account Management
Repeated Spam Calls from Same Number Spoofing Internal Names

We our concerned that our phone system may have been compromised as we are getting repeated calls from 1-888-391-2911 and the ID of various names of people in our own organization. The calls are being received by at least two people internally. We have blocked the number on the admin console and reported the number to the CRTC (same as FCC in the US). Has anyone else had this happen and if so, were there any steps that were taken to rectify the possible compromise?

2152
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Jayme269590044New Participant
asked in Admin Portal & Account Management
Can't synch google drive

When I try to sync my google drive account in order to attach a file, I receive the following error after selecting my google account in the popup... "This app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access." Is there another way to connect to my google drive so I can share google doc and sheet files?

1770
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brad-harwellNew Participant
asked in Admin Portal & Account Management
Lunch time

Setup at busy medical office. Whole office closes for lunch M-F 12pm - 1pm. Trying to find a way to set phones to message only during lunch. Currently setup with multi-level IVR for after hours, during business hours phones ring through to a call queue. Example is M-F 8am - 12pm call queue M-F 12pm-1pm IVR menu M-F 1pm - 5pm call queue M-F 5pm after hours IVR menu

7421
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flotechNew Participant
asked in Admin Portal & Account Management
Calling Credits Details

How can I see how my Calling Credits are being used and by who?

3521
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Patti315034040New Participant
asked in Admin Portal & Account Management
How do you test the system for "after hours" or "closed" times during the day?

Hello We are trying to test the after hours (closed) flow of our phone setup but when we change the Company hours, Queues hours and even the Users hours, to a time earlier than the current time, the phone system is still in day time (open) mode. So how is one supposed to accomplished this? It's obvious, the Company hours do not take the highest precedent. This is extremely frustrating and time consuming and we cannot find documentation on this either.

7833
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Henry62479510004New Participant
asked in Admin Portal & Account Management
Connect a RC call to a SFDC campaign

Our reps call campaign members using RC click to dial but the activities do not get logged under the campaign.

610
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Eric2260400015New Participant
asked in Admin Portal & Account Management
How in the world can I speak to a customer service representative that isn't a computer

I need to update my billing information but I keep getting an error message. Can someone help!

9440
S
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Brent57770939New Participant
asked in Admin Portal & Account Management
$400 Unlimited line suddenly added

I've been unable to create a ticket or even login to the RingCentral site. They are trying to charge me $400 for an unlimited line without me upgrading. I've been on their $120 plan for almost 10 years. Does anone know a number to get a human over there?

2210
Mary-Community_Moderator
Community Manager
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Shanna1552418021New Participant
asked in Admin Portal & Account Management
Chromebook access problems

We are hosting a RingCentral meeting and users with Chromebooks are not able to join or are being kicked off. Is there a solution for them to be able to join? The meeting uses breakout groups so we would like them to join using the app.

3040
S
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Jennifer57071460New Participant
asked in Admin Portal & Account Management
Please tell me how to get my account set up as tax exempt once and for all.

Please tell me how to get my account set up as tax exempt once and for all. I have to go through this every year... we are tax exempt 501c3 organization. You have several copies of our determination letter... I grew weary of it for a few years and just gave up, but I'm back.

6251
Mary-Community_Moderator
Community Manager
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Geoff278345040New Participant
asked in Admin Portal & Account Management
Can we organize shared files into folders?

Can we organize shared files into folders?

811
Mary-Community_Moderator
Community Manager
J
Jim62477827006New Participant
asked in Admin Portal & Account Management
Password History

I need to be able to see when a ringcentral user last reset their password. Is there any way to get this information?

1540
Mary-Community_Moderator
Community Manager
C
Chris2138926010New Participant
asked in Admin Portal & Account Management
How to add Billing Contact

How do I add an AccountPayable contact for electronic receipt of Ring Central monthly invoices. This receipent may not have an active extension on the system as we manage systems for disparate companies.

1381
Mary-Community_Moderator
Community Manager
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Patti315034040New Participant
asked in Admin Portal & Account Management
How to play a message when a key is is pressed from IVR before transferring the call.

Hello. We have an IVR setup with 5 menu selections. When option 3 is selected (for example) we want to play massage a recorded message for those callers and then transfer the call where it needs to go, in our case a call queue. Is this possible to do and if so, is possible to do without incurring an additional monthly fee? Thanks

1611
Mary-Community_Moderator
Community Manager
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Bradley284791029New Participant
asked in Admin Portal & Account Management
Differentiating ring tones

It seems that users have been requesting differentiating ring tones since 2015. It is still not available. What is the progress on this feature?

810
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Haydon1996631020New Participant
asked in Admin Portal & Account Management
Is anyone having issues calling New Zealand numbers from Australia?

Rings once and then goes to engaged signal

641
Mary-Community_Moderator
Community Manager
J
jack-mageeNew Participant
asked in Admin Portal & Account Management
Multi Site and Multi Department all need different outbound caller Id

How do you configure different caller Id for Multi Site and Multi Department all need different outbound caller Id

2121
Mary-Community_Moderator
Community Manager

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