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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 653 Questions
  • 1,141 Replies
653 Questions
J
Jacqueline212533066New Participant
asked in Admin Portal & Account Management
How can an admin view ALL teams created? Even if not added to that team?

Rolling out RC to all users we are creating teams for them. But some teams have already been created. How do we see all teams that have been created from a super admin POV?

1460
J
3 years ago
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Ellen3566018020New Participant
asked in Admin Portal & Account Management
Status for Incoming calls in HUD?

I am noticing when making a call from RC, the status in HUD changes from Available to Active Call with (phone number). When a call comes into RC, and is picked up, the status does not change, and remains as Available. Is this a normal function of this application or can it be modified so any calls, incoming or outgoing will change the status in HUD to Active Call?

1320
E
3 years ago
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Kevin2311127015New Participant
asked in Admin Portal & Account Management
Key Press configuration invalid routing

We have several IVR Menus with four keypress options configured (1-4). They work fine. However, if the customer press 5 - 9 or 11 - 19 they are routed to various call queues or employee extensions, none of which have been configured. Any keypress higher than 5 should do nothing.Has anyone else experience this? RingCentral's solution was to create a dummy extension for keypress 5 - 9 with every incoming phone number we have as the inbound and re-route back to IVR. This works for single key presses but not for 11 - 19 and is ridiculous anyway. It should be very simple, do what is configured or do nothing.

2000
K
3 years ago
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Robert1645683021New Participant
asked in Admin Portal & Account Management
Hello, my RC # is 843-971-4901. How much would I save if I delete Ext 102 and 103?

Hello, my RC # is 843-971-4901. How much would I save if I delete Ext 102 and 103?

2061
BeckyH
Community Manager
3 years ago
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mitch-turnerInspiring
asked in Admin Portal & Account Management
Holiday rule conflicts with regular rules

I have three custom rules:Business Hours (Mon-Fri 8-5)After HoursHolidays (list of date ranges)The Validate Rules shows the first two rules conflicting with the Holidays rule in Called Number and Time. Called number is our main company number so that has to be the same. And of course, the times are going to overlap--a rule that specifies 12/21-1/1 as Holiday is going to overlap the time blocks covered by the other rules.The instructions to create holiday rule just say to add the rule with the dates. Nothing about editing the other rules to specify the non-holiday dates, which would be a big pain. It seems a rule with specific date would take precedence over one that does not have a specific date. Or we could re-order the rules so the first rule takes precedence, but that's not an option.Anyone know how to make this work?

6064
M
3 years ago
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Janelle960406019New Participant
asked in Admin Portal & Account Management
Is there weekend support staff?

Is there weekend staff support? The call rotating isn't working.

2333
J
3 years ago
J
Jeff370353032New Participant
asked in Admin Portal & Account Management
Day IVR, Custom Rules, and Holidays

Hi,I am trying to set up my Main Day IVR so it just rings an extension. In this case a call queue. No IVR.Main Night IVR is an IVR and works fine.The only way I can figure out how to do this is to set up a Custom Rule that basically skips the Main Day IVR. I did this and calls are currently being routed directly to the correct extension/call queue during daytime hours.However, since I set up a Custom Rule to do this I now have no way to create rules for holidays. I can only do it manually right at or close to the time of the holiday.What I really want is a way to have the Day IVR just go to an extension like you can with the Night IVR. I'm not sure why this isn't an available choice. Seems like an oversight to me.If anyone has any suggestions or someplace else I should post this please let me know.Thanks,JF

6692
T
3 years ago
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Mark277929040New Participant
asked in Admin Portal & Account Management
Log in not working 12/29/2020 9:00 pm CT

i'm unable to log in to my account. i enter ID and password and it loops me back to enter ID and password.

5162
J
Community Manager
3 years ago
S
Shane1800731021New Participant
asked in Admin Portal & Account Management
Messsage-only extensions on presence buttons

I'd like to request that this feature be added to RingCentral -- can we place message-only extensions on presence buttons/HUD? This would be very helpful.

2512
A
3 years ago
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Ronald215955027New Participant
asked in Admin Portal & Account Management
Picking up parked calles in desktop app

App version is Version: 20.4.30.338 Not sure how to pick up a parked call,an associate will park a call on say park 1 on their phoneshow do i pick up that park on my desktop app if they arent given a *8xx extension?

4421
A
3 years ago
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Franois427960024New Participant
asked in Admin Portal & Account Management
What is "limited mode" on the Chrome Extension ?

A user keeps having this red button saying "limited mode" with what looks like a refresh arrow on the Chrome Extension. Can't find any documentation on it... Any idea ? Cheers

19727
J
3 years ago
K
Kathy1821170013New Participant
asked in Admin Portal & Account Management
Holiday rule

I have set up my holiday rule. I have recorded my holiday greeting. In order to assign the greeting now and not when the times kick in and kick off, is to set up a "message only extension"? But that means a caller can't get to staff's VM they all then get dumped into this message only extension? Then someone has to manage that. Any other options?

6493
K
3 years ago
N
Nathan1865935020New Participant
asked in Admin Portal & Account Management
Change address and contact name

I was not able to change the address and contact name

9821
A
3 years ago
D
Dan62770384028New Participant
asked in Admin Portal & Account Management
Is a phone "Pending Replacement" still fully functional?

I'm upgrading our current desk phone to a new model I ordered through RingCentral. The current phone we have now says "Pending Replacement". I'm currently remote so can't check functionality of the original phone. Will the phone we have in the office now remain functioning as it was until we get the new phone we ordered?

5551
A
3 years ago
S
Staffy986177020New Participant
asked in Admin Portal & Account Management
The system thinks we are closed but the settings are correct.

Time zone and hours of operation are correct and app shows Online/Available. What is going on?

3891
A
3 years ago
S
Suzy141839041New Participant
asked in Admin Portal & Account Management
No router in the back office

We have no access to modem or router in our back office. What is your suggestion? If I get an extender that plugs into the wall, can I plug the ethernet phone into that?

2331
A
3 years ago
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Service2071714020New Participant
asked in Admin Portal & Account Management
Number Inventory Update Challenges

I have a very large company that holds 100's of number blocks, 0001 - 0099, that are currently sitting in my "all numbers" tab under site: Company. Previously when updating a new device I could simply choose the number I want to edit. Well now I need to add extra steps to move the number from the company site to the "number inventory". From here I can then go back to my device, edit number, select the number in my inventory.This is just another update that provides nothing but more work for our technicians with no way to move multiple numbers at once.Even if I could move all my company numbers there at one time I do not see how this was a beneficial change.

4041
BeckyH
Community Manager
3 years ago
K
Kenneth2092167020New Participant
asked in Admin Portal & Account Management
Associated with the last software update I have a problem with phones ringing when they should not.

Associated with the last software update I have a problem with phones ringing when they should not. We have three extensions that handle the initial calls and then calls are put through to other desks. All phones now ring despite settings remaining the same. Have checked all settings, rebooted phones. No change.

1352
A
3 years ago
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LiftingSpiritsTherapy411356027New Participant
asked in Admin Portal & Account Management
Onboarding and Device Set up box

I am unable to attach multiple pages due to the Onboarding & Device Setup tutorial box popping up on screen which covers the function to add multiple attachemnts

3581
A
3 years ago
J
jeff-hausslerNew Participant
asked in Admin Portal & Account Management
Cannot log in to support

Since last Friday I am unable to log in to the case portal to view cases or open a new case. I'm trying to log in with Google like I've always done, but it gives me an error "REGISTRATION_HANDLER_ERROR". If I click Try again it goes to a Salesforce window that says "We can't log you in because of an authentication error". I've tried logging in using my phone number and password also, same error. I've tried clearing browser data, different browser, etc, it's not making any difference.

6802
D
3 years ago
P
Patrick1940205021New Participant
asked in Admin Portal & Account Management
Two Extension ringing at the same time.

We have two different extension at a branch location that would like the two phones to ring at the same time.

8561
A
3 years ago
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Mike62641340007New Participant
asked in Admin Portal & Account Management
Ring Central Phone Execute Command

We use this app on a Windows PC and when an incoming call comes in we use the Execute Command option to pull up a browser window with the client information in our service side POS software. It works great, but every time the app updates or the computer is restarted I have to go in to the Ring Central Phone App and reenter the command line. Is there a way to get it to save so that I don't have to always go in and reenter it every few days?

6371
A
3 years ago
J
Jeff2743388015New Participant
asked in Admin Portal & Account Management
Password expiration for Office license account type

Hello,Add user password expiration for Office license account type.Thank you,Jeff

4581
A
3 years ago
C
Christina1608495027New Participant
asked in Admin Portal & Account Management
Is there a "key" for us to use outlining what the different "results" are in the detailed call log for tracking a call?

Is there a "key" for us to use outlining what the different "results" are in the detailed call log for tracking a call?

1781
BeckyH
Community Manager
3 years ago
R
RyanF63102199007New Participant
asked in Admin Portal & Account Management
Forward main number for 2 weeks

We need to forward all inbound calls that normally go to our front desk to another extension for 2 weeks. I have tried to do this, but the IVR keeps playing instead of the call being forwarded to the temporary extension.

5211
A
3 years ago

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