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10 days ago

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Admin Portal & Account Management

Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

673 Questions
1,200 Replies

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673 Questions

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Newest first

Amy62573790031New Participant

asked in Admin Portal & Account Management

Can anyone tell me how many toll-free minutes are included in the "Calling Credits Package 20"?

I know we're getting overages and am working with my sales rep to get a bundle. Need to prove which bundle is enough, so I need to know how many minutes we're going over each month. The only detail on the bill is the number of calling credits packages we're auto-purchasing each month.

8640

3 years ago

Cristy514125028New Participant

asked in Admin Portal & Account Management

How can i set my day time and after hours prompt to say different greetings??

2472

3 years ago

randee-heerNew Participant

asked in Admin Portal & Account Management

Polycom Admin Password stops working after RC provisioning

I have used the assisted provisioning and manually provisioned my Polycom VVX 400 several times with several different phones. I've always been able to access the polycom admin menu using 456 or the password I set. I recently discovered that my password didn't work. I factory reset and then provisioned using the assisted and then manually. After provisioned my admin password whether default or reset to a custom password, neither works. What happened and why is RC locking me out of my phone??? How do I access the admin menu in my polycom phone after it's provisioned?

43813

3 years ago

Judane2405601036New Participant

asked in Admin Portal & Account Management

RC Cloud Max Filesize

How can I request a feature to limit my users to a maximum size or total numbe of files saved to the cloud.Feature 1: Limit users to a maximum allowed size they can save to the RingCentral Meeting Cloud.Feature 2: Limit users to a total number of files they can save to the RingCentral Cloud.

831

3 years ago

Jerry335704040New Participant

asked in Admin Portal & Account Management

Configure a Mediatrix 4124 with Ring Central

I am looking to test a Mediatrix 4124 (SIP 5) with Ring Central. I am struggling to identify the proper configuration to bring the system online.I have the manual provisioning that Ring Central provides for the line I am attempting to test, but I have not been able to register the device with Ring Central. (SIP Domain, Outbound Proxy, Username, Password, AuthorizationID)The mediatrix is currently on a public IP (for testing purposes only, to ensure that NAT'ing is not a problem). The unit is configured for the following DNS (1.1.1.1 & 8.8.8.8).Below are the SIP configurations availableConfiguration Options:SIP PortSIP DomainRegistrar HostRegistrar PortProxy HostProxy PortOutbound Proxy HostOutbound Proxy PortPresence Compositor HostPresence Compositor PortSIP User Configuration Options:UsernameFriend NameOther Accepted UsernameAuthentication Options:RealmUsernamePasswordI am using the following configuration and have been unable to connectConfiguration Options:SIP Port: 5060SIP

4700

3 years ago

Michael2718252036New Participant

asked in Admin Portal & Account Management

Can I as an admin change volume control and DND on Polycom phones

We often get calls to the helpdesk where a user has inadvertently set their Do not disturb to on and/or set the ring/call volume to its lowest setting.Is there a method via Ring Central admin to set those back to a default state?I am using Ring Central Admin Portal on Polycom phones.

4621

3 years ago

Galactic314465009New Participant

asked in Admin Portal & Account Management

Graduation Requirements not updating

I tried to finish sending messages, faxes, calls ... but after the status is not updated ... Hope you will see and help me ... Client ID : rEbEHd1eTUKqSWZD75_J9A

3 years ago

Tina989236011New Participant

asked in Admin Portal & Account Management

How to cancel order for desk phone

How do I cancel an order for a desk phone? Cannot get anyone to answer the customer service "emergency" support line. Cannot reach our sales rep.

3692

3 years ago

Christin2350811004New Participant

asked in Admin Portal & Account Management

I am having difficulty with live chat and opening a new case. Would someone from RC contact me.

On my screen there is no orange "button" to click on to access live chat. When I go to create a new case, I am allowed to confirm my information but that is it.

4281

3 years ago

Nina426846028New Participant

asked in Admin Portal & Account Management

Default Audio Source version 20.1.10

How do I change the default audio source? I upgraded my RingCentral to version 21.1.10 and it's now default ringing my cell phone, not my desktop. Thanks,Nina Colenina.cole@ambientetile.com

1130

3 years ago

Jasen461445020New Participant

asked in Admin Portal & Account Management

How to add user self-created account to our organization account?

I have two staff that created their own RingCentral accounts for meetings before they were added to our organization. Now if I try and add them I get "This email address is already in use". The emails are not listed in our account anywhere.

1391

3 years ago

yordanos-ayeleEmployee

asked in Admin Portal & Account Management

Feature Request: Make a way to enable "Allow users to log in with SSO or RingCentral credential" for specific users instead of the whole account

Can we make it possible to enable the setting for SSO "Allow users to log in with SSO or RingCentral credential" to be allowed for specific users instead of the whole account. At the moment, you can only enable this setting for all users and can't enable it to individual users or user roles.

1691

3 years ago

Douglas1961915012New Participant

asked in Admin Portal & Account Management

How get billing issues addressed? AutoRenew broken?

My bank indicated my charge from RingCentral was possibly fraudulent. It turns out RingCentral has way over-billed me. Again. It looks like RingCentral moved us into their highest tier plan during AutoRenew. I cannot get access to a live person via their contact prompts at the support number, cannot get a message returned, and have my call dropped after waiting over half an hour on hold. This is during stated hours though it doesn't seem to matter what time I attempt to reach them, the result is the same. Does anyone have a better way to have billing issues corrected? Plan shifting within AutoRenew has happened more than once since we signed up most of 10 years ago. In the past they had "eliminated" our low volume plan and moved us up to something more expensive. Our fees on the same low volume usage are now up about six fold and this amortizes out to twenty five dollars per call, which is obviously unacceptable. Previously, with enough persistence RingCentr

6850

3 years ago

cassandra-riveraNew Participant

asked in Admin Portal & Account Management

WAITING ON CORRECTED CONTRACT FOR 2 MONTHS & NOW NEED NOV & DEC OVERCHARGE CREDIT TO MY ACCOUNT SINCE MY REP IS FAILING

NEED CONTRACT UDPATED AS REP HAS FAILED SINCE OCTOBER I AM REACHING OUT TO YOU AND ALSO NEED CREDITS APPLIED TO NOV AND DEC...PLEASE AND THANK YOU!!!

2630

3 years ago

dwight-birdNew Participant

asked in Admin Portal & Account Management

How the hell do you get billing mistakes fixed?

I was abruptly over billed two months ago. I tried working with billing, but was only allowed to leave messages, and to date, two months later, have not received a single response to my message. I worked with an account manager and sales person to make sure my account was set up correctly and establish what we should be charged each month. Yesterday for the third month in a row, I was over-billed again. How do you get to someone that can actually fix this.

3550

3 years ago

Greg2711079015New Participant

asked in Admin Portal & Account Management

Popup menu (hover over a phone number in the CRM) not popping up

I have a new Dell computer running Win 10 and Chrome and the RC popup menu (hover over a phone number in the CRM) not popping up so I can't make phone calls.Installed the RC desktop app, added the RC Chrome extn, and authenticated my number, turned off the popup blocker, added ringcentral.com to my trusted sites in Win 10 internet setting and still no go. My old Dell computer works fine.

3620

3 years ago

Daniel62474751004New Participant

asked in Admin Portal & Account Management

About Downgrading my Ringcentral subcription

I'm trying for 3 days now and no one from the specific department answers the call. They always ask why you wanted to get it done? Ask you so many useless questions and then at the end of it, They need a manager's approval and then you gotta wait around 30+ minutes and no one unholds the call. It's so frustrating !!!!!!

4000

3 years ago

Louis2221398020New Participant

asked in Admin Portal & Account Management

canceling - tried last year and got charged - and want to cancel this year

We are trying to cancel - went through account manager and did not do it.Please cancel ASAPI am the owner.

7353

3 years ago

Jacqueline212533066New Participant

asked in Admin Portal & Account Management

How to change date in Messaging to UK Format - e.g. 30/01/2021?

Is it possible to change the date format in messaging to the UK format e,g, 30/01/2021 rather than 01/30/2021?

1650

3 years ago

Jacqueline212533066New Participant

asked in Admin Portal & Account Management

How can an admin view ALL teams created? Even if not added to that team?

Rolling out RC to all users we are creating teams for them. But some teams have already been created. How do we see all teams that have been created from a super admin POV?

1460

3 years ago

Ellen3566018020New Participant

asked in Admin Portal & Account Management

Status for Incoming calls in HUD?

I am noticing when making a call from RC, the status in HUD changes from Available to Active Call with (phone number). When a call comes into RC, and is picked up, the status does not change, and remains as Available. Is this a normal function of this application or can it be modified so any calls, incoming or outgoing will change the status in HUD to Active Call?

1320

3 years ago

Kevin2311127015New Participant

asked in Admin Portal & Account Management

Key Press configuration invalid routing

We have several IVR Menus with four keypress options configured (1-4). They work fine. However, if the customer press 5 - 9 or 11 - 19 they are routed to various call queues or employee extensions, none of which have been configured. Any keypress higher than 5 should do nothing.Has anyone else experience this? RingCentral's solution was to create a dummy extension for keypress 5 - 9 with every incoming phone number we have as the inbound and re-route back to IVR. This works for single key presses but not for 11 - 19 and is ridiculous anyway. It should be very simple, do what is configured or do nothing.

2030

3 years ago

Robert1645683021New Participant

asked in Admin Portal & Account Management

Hello, my RC # is 843-971-4901. How much would I save if I delete Ext 102 and 103?

2060

3 years ago

mitch-turnerInspiring

asked in Admin Portal & Account Management

Holiday rule conflicts with regular rules

I have three custom rules:Business Hours (Mon-Fri 8-5)After HoursHolidays (list of date ranges)The Validate Rules shows the first two rules conflicting with the Holidays rule in Called Number and Time. Called number is our main company number so that has to be the same. And of course, the times are going to overlap--a rule that specifies 12/21-1/1 as Holiday is going to overlap the time blocks covered by the other rules.The instructions to create holiday rule just say to add the rule with the dates. Nothing about editing the other rules to specify the non-holiday dates, which would be a big pain. It seems a rule with specific date would take precedence over one that does not have a specific date. Or we could re-order the rules so the first rule takes precedence, but that's not an option.Anyone know how to make this work?

6204

3 years ago

Janelle960406019New Participant

asked in Admin Portal & Account Management

Is there weekend support staff?

Is there weekend staff support? The call rotating isn't working.

2333

3 years ago

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