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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 660 Questions
  • 1,167 Replies
660 Questions
D
Douglas1961915012New Participant
asked in Admin Portal & Account Management
How get billing issues addressed? AutoRenew broken?

My bank indicated my charge from RingCentral was possibly fraudulent. It turns out RingCentral has way over-billed me. Again. It looks like RingCentral moved us into their highest tier plan during AutoRenew. I cannot get access to a live person via their contact prompts at the support number, cannot get a message returned, and have my call dropped after waiting over half an hour on hold. This is during stated hours though it doesn't seem to matter what time I attempt to reach them, the result is the same. Does anyone have a better way to have billing issues corrected? Plan shifting within AutoRenew has happened more than once since we signed up most of 10 years ago. In the past they had "eliminated" our low volume plan and moved us up to something more expensive. Our fees on the same low volume usage are now up about six fold and this amortizes out to twenty five dollars per call, which is obviously unacceptable. Previously, with enough persistence RingCentr

6836
B
3 years ago
C
cassandra-riveraNew Participant
asked in Admin Portal & Account Management
WAITING ON CORRECTED CONTRACT FOR 2 MONTHS & NOW NEED NOV & DEC OVERCHARGE CREDIT TO MY ACCOUNT SINCE MY REP IS FAILING

NEED CONTRACT UDPATED AS REP HAS FAILED SINCE OCTOBER I AM REACHING OUT TO YOU AND ALSO NEED CREDITS APPLIED TO NOV AND DEC...PLEASE AND THANK YOU!!!

2631
D
3 years ago
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dwight-birdNew Participant
asked in Admin Portal & Account Management
How the hell do you get billing mistakes fixed?

I was abruptly over billed two months ago. I tried working with billing, but was only allowed to leave messages, and to date, two months later, have not received a single response to my message. I worked with an account manager and sales person to make sure my account was set up correctly and establish what we should be charged each month. Yesterday for the third month in a row, I was over-billed again. How do you get to someone that can actually fix this.

3551
D
3 years ago
G
Greg2711079015New Participant
asked in Admin Portal & Account Management
Popup menu (hover over a phone number in the CRM) not popping up

I have a new Dell computer running Win 10 and Chrome and the RC popup menu (hover over a phone number in the CRM) not popping up so I can't make phone calls.Installed the RC desktop app, added the RC Chrome extn, and authenticated my number, turned off the popup blocker, added ringcentral.com to my trusted sites in Win 10 internet setting and still no go. My old Dell computer works fine.

3590
G
3 years ago
J
Joseph3973947020New Participant
asked in Admin Portal & Account Management
how do I delete my ring central account

how do I delete my ring central account

29721
M
3 years ago
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Daniel62474751004New Participant
asked in Admin Portal & Account Management
About Downgrading my Ringcentral subcription

I'm trying for 3 days now and no one from the specific department answers the call. They always ask why you wanted to get it done? Ask you so many useless questions and then at the end of it, They need a manager's approval and then you gotta wait around 30+ minutes and no one unholds the call. It's so frustrating !!!!!!

3981
BeckyH
Community Manager
3 years ago
L
Louis2221398020New Participant
asked in Admin Portal & Account Management
canceling - tried last year and got charged - and want to cancel this year

We are trying to cancel - went through account manager and did not do it.Please cancel ASAPI am the owner.

7313
L
3 years ago
J
Jacqueline212533066New Participant
asked in Admin Portal & Account Management
How to change date in Messaging to UK Format - e.g. 30/01/2021?

Is it possible to change the date format in messaging to the UK format e,g, 30/01/2021 rather than 01/30/2021?

1620
J
3 years ago
J
Jacqueline212533066New Participant
asked in Admin Portal & Account Management
How can an admin view ALL teams created? Even if not added to that team?

Rolling out RC to all users we are creating teams for them. But some teams have already been created. How do we see all teams that have been created from a super admin POV?

1460
J
3 years ago
E
Ellen3566018020New Participant
asked in Admin Portal & Account Management
Status for Incoming calls in HUD?

I am noticing when making a call from RC, the status in HUD changes from Available to Active Call with (phone number). When a call comes into RC, and is picked up, the status does not change, and remains as Available. Is this a normal function of this application or can it be modified so any calls, incoming or outgoing will change the status in HUD to Active Call?

1320
E
3 years ago
K
Kevin2311127015New Participant
asked in Admin Portal & Account Management
Key Press configuration invalid routing

We have several IVR Menus with four keypress options configured (1-4). They work fine. However, if the customer press 5 - 9 or 11 - 19 they are routed to various call queues or employee extensions, none of which have been configured. Any keypress higher than 5 should do nothing.Has anyone else experience this? RingCentral's solution was to create a dummy extension for keypress 5 - 9 with every incoming phone number we have as the inbound and re-route back to IVR. This works for single key presses but not for 11 - 19 and is ridiculous anyway. It should be very simple, do what is configured or do nothing.

2010
K
3 years ago
R
Robert1645683021New Participant
asked in Admin Portal & Account Management
Hello, my RC # is 843-971-4901. How much would I save if I delete Ext 102 and 103?

Hello, my RC # is 843-971-4901. How much would I save if I delete Ext 102 and 103?

2061
BeckyH
Community Manager
3 years ago
M
mitch-turnerInspiring
asked in Admin Portal & Account Management
Holiday rule conflicts with regular rules

I have three custom rules:Business Hours (Mon-Fri 8-5)After HoursHolidays (list of date ranges)The Validate Rules shows the first two rules conflicting with the Holidays rule in Called Number and Time. Called number is our main company number so that has to be the same. And of course, the times are going to overlap--a rule that specifies 12/21-1/1 as Holiday is going to overlap the time blocks covered by the other rules.The instructions to create holiday rule just say to add the rule with the dates. Nothing about editing the other rules to specify the non-holiday dates, which would be a big pain. It seems a rule with specific date would take precedence over one that does not have a specific date. Or we could re-order the rules so the first rule takes precedence, but that's not an option.Anyone know how to make this work?

6094
M
3 years ago
J
Janelle960406019New Participant
asked in Admin Portal & Account Management
Is there weekend support staff?

Is there weekend staff support? The call rotating isn't working.

2333
J
3 years ago
J
Jeff370353032New Participant
asked in Admin Portal & Account Management
Day IVR, Custom Rules, and Holidays

Hi,I am trying to set up my Main Day IVR so it just rings an extension. In this case a call queue. No IVR.Main Night IVR is an IVR and works fine.The only way I can figure out how to do this is to set up a Custom Rule that basically skips the Main Day IVR. I did this and calls are currently being routed directly to the correct extension/call queue during daytime hours.However, since I set up a Custom Rule to do this I now have no way to create rules for holidays. I can only do it manually right at or close to the time of the holiday.What I really want is a way to have the Day IVR just go to an extension like you can with the Night IVR. I'm not sure why this isn't an available choice. Seems like an oversight to me.If anyone has any suggestions or someplace else I should post this please let me know.Thanks,JF

6702
T
3 years ago
M
Mark277929040New Participant
asked in Admin Portal & Account Management
Log in not working 12/29/2020 9:00 pm CT

i'm unable to log in to my account. i enter ID and password and it loops me back to enter ID and password.

5172
J
Community Manager
3 years ago
S
Shane1800731021New Participant
asked in Admin Portal & Account Management
Messsage-only extensions on presence buttons

I'd like to request that this feature be added to RingCentral -- can we place message-only extensions on presence buttons/HUD? This would be very helpful.

2512
A
3 years ago
R
Ronald215955027New Participant
asked in Admin Portal & Account Management
Picking up parked calles in desktop app

App version is Version: 20.4.30.338 Not sure how to pick up a parked call,an associate will park a call on say park 1 on their phoneshow do i pick up that park on my desktop app if they arent given a *8xx extension?

4421
A
3 years ago
F
Franois427960024New Participant
asked in Admin Portal & Account Management
What is "limited mode" on the Chrome Extension ?

A user keeps having this red button saying "limited mode" with what looks like a refresh arrow on the Chrome Extension. Can't find any documentation on it... Any idea ? Cheers

19727
J
3 years ago
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Kathy1821170013New Participant
asked in Admin Portal & Account Management
Holiday rule

I have set up my holiday rule. I have recorded my holiday greeting. In order to assign the greeting now and not when the times kick in and kick off, is to set up a "message only extension"? But that means a caller can't get to staff's VM they all then get dumped into this message only extension? Then someone has to manage that. Any other options?

6503
K
3 years ago
N
Nathan1865935020New Participant
asked in Admin Portal & Account Management
Change address and contact name

I was not able to change the address and contact name

9831
A
3 years ago
D
Dan62770384028New Participant
asked in Admin Portal & Account Management
Is a phone "Pending Replacement" still fully functional?

I'm upgrading our current desk phone to a new model I ordered through RingCentral. The current phone we have now says "Pending Replacement". I'm currently remote so can't check functionality of the original phone. Will the phone we have in the office now remain functioning as it was until we get the new phone we ordered?

5611
A
3 years ago
S
Staffy986177020New Participant
asked in Admin Portal & Account Management
The system thinks we are closed but the settings are correct.

Time zone and hours of operation are correct and app shows Online/Available. What is going on?

3891
A
3 years ago
S
Suzy141839041New Participant
asked in Admin Portal & Account Management
No router in the back office

We have no access to modem or router in our back office. What is your suggestion? If I get an extender that plugs into the wall, can I plug the ethernet phone into that?

2331
A
3 years ago
S
Service2071714020New Participant
asked in Admin Portal & Account Management
Number Inventory Update Challenges

I have a very large company that holds 100's of number blocks, 0001 - 0099, that are currently sitting in my "all numbers" tab under site: Company. Previously when updating a new device I could simply choose the number I want to edit. Well now I need to add extra steps to move the number from the company site to the "number inventory". From here I can then go back to my device, edit number, select the number in my inventory.This is just another update that provides nothing but more work for our technicians with no way to move multiple numbers at once.Even if I could move all my company numbers there at one time I do not see how this was a beneficial change.

4041
BeckyH
Community Manager
3 years ago

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