Admin Portal & Account Management

As Data Privacy and Compliance Officer I need to see whether anyone's personal details have been transmitted or received by any staff member over RC chat/Glip. How do I do this?

We have one main fax line for everyone. We would like to have the faxes printed to our main lobby printer. We don't just have one person collecting all the faxes ( whether it be by email or fax).RC only has the option to connecting the fax to a particular user, and then the settings can only be changed on the RC APP under the specific user not the RC website under Admin.Why can't an Admin change the settings to incoming fax on the website, and the settings can only be on the APP of the user?

Is there any option for Admin to log out their extension users from their logged in app. Example: if there are 3 extension users logged into their RC apps mobile or desktop, Admin wants one of the user to log out from all the app he or she is logged in, how can admin do that for the user?Can it be done from Admin portal?

Hi, I'm new to Ring Central and have a simple question hope someone can help.Basically, I'd like to find out how can I park a call and then transfer to the recipient using Polycom desk phone. For example, if I pick up a incoming call for my colleague and I need to park the call to a location and then inform my colleague (via intercom I guess) the park location for him/she to pick up the call. What do I need to setup to perform the above? Thanks in advance.

Hello,I have two RingCentral accounts, each tied to different email addresses with different organizations. Is there a way for me to link them and view within the same desktop or mobile app? I found I need to have one open in the app and another through a browser but it is very cumbersome to do. Would love any tips!Thank you,

Hi All,We use a ring group assigned from the user 'Main Receptionist' to simultaneous ring 15 staff extensions. Prior to the last software update, when an extension picked up a call, the HUD would correctly display that extension as on an active call.After the last update, the HUD now displays 'Main Receptionist' as on an active call but not the user extension that picked up. This is a huge problem because A) the user extension displays as available 2) Main Receptionist only shows active with the first number that called in Main Receptionist --> Ring Group (simultaneous ring) --> User Extensions It is not a problem with windows 10 app as far as I can tell. If a user extension is picked up on a physical device, main receptionist is shown as active on the phone itself as well.

Conversations are mostly text-based, so a text-type export (settings, administration, data export) would be more helpful than a .JSON file that later has to be converted to a .CSV, which is not the appropriate format for the data.

When I get a call to my RingCentral number and it goes to the RingCentral app on my mobile phone, it looks identical to when I get a call directly to my mobile number. I would like to see both the caller ID for every call and which number is being called (my RingCentral number or my mobile number).As a comparison (although it may not be exactly the same), I have a Google Voice number and that app on my mobile phone. When I get a call to my Google Voice number, that app pops up and shows me who is calling. So, it's clear that the incoming call is going to either my mobile number or to my Google Voice number, and the caller ID is shown in both.So, my question is this: Can I set things up where I can see both the caller ID and which number the incoming call is going to, rather than all incoming RingCentral calls looking identical to incoming calls to my mobile number?Thanks in advance.

I opened up case #12988469 with Support and they told me to ask Developers if this could be addresses in a future upgrade of the Admin portal. We are able to somewhat customize email notifications, but want to omit RingCentral branding from the notifications to users.How do we get rid of these two sections?

I would like to share my idea of Pick up settings and members feature to RC support. Personally, I think it would be much better if the call will be ringing on both primary sequence and pick up groups after alert time so that we have both group to have chance of picking up the call which will reduce the wait time. Thank you!

For those of us behind a firewall that checks certificate validity, the site success.ringcentral.com has an error, which makes it inaccessible. Please fix this.I want to submit a ticket regarding an RC Yealink that's giving choppy audio under certain circumstances, and under those circumstances the RC iPhone app does not suffer the problem. I captured a PCAP on the firewall and all the stats appear to be perfect, but you can clearly hear choppy audio -- starting with the second ring -- and this only occurs with a Yealink, not the iPhone app. It also appears that RTP down is not encrypted (I can listen to it in Wireshark's RTP playback) but RTP up is encrypted (It appears empty in Wireshark's RTP playback).

Somewhere in December or January my rate doubled. I don't know why, I am not even using the number right now due to COVID. I can't get an explanation from support and they won't issue a credit. I am being billed for a "land line" number I was never billed for before.

I am trying to port my number out and I keep getting stuck with the new provider sending me a message that says "Incorrect User Name"

I am not getting alerted on the Windows RC app via Notifications pop-up or from my sound setting preference for New messages, the app does not flash either despite having the setting on. I do get a pop up and sound when there is an incoming phone call. I have uninstalled/reinstalled, tried CTRL ALT D for debugging and found logs in AppdataLocalRingCentralRingCentralLogs but not sure if those are the correct ones? Anyone able to fix this?

We are already a user of the RC service, and want to expand the numbers we have through RC. However, we run into that one of our current provider can't release a local number which we acquired through them (they basically assigned that local number to us), so in order to move on we need to change all of our official paperwork...  So we are eager to learn what are the policies at RC for each of the following separately: Local, Toll-free, International Vanity,  numbers we are porting in.Thank you in advance for the information,Ferenc Fazekas

Hello,Could you help me with how to listen to the login and logout agent's event(not set status)?Please help me. Thanks

We are considering hiring a remote worker for recruiting purposes who will be in contact with people in Michigan and Florida. We find that people only answer local numbers so I'm wondering if there is way to set up a line that will let the caller ID look local without having to buy multiple digital lines and changing the ring-out number for each call?

Hello,If a user is deleted, and the recreated and reassigned the same extension, is there any way to recover their information (texts, contacts, etc.)?Thank you,Sean McGrath,

Hi,I currently have 2 separate Salesforce users (SF1 and SF2) and 2 separate Ring Central users (RC1 and RC2). Both are under the same org.My Goal: Each Salesforce user is able to log in with their own unique Ring Central account (they have their own phone number for sales)The Problem: When I log into SF1 and also log in with RC1 in Salesforce, it works great. But, if I log into SF2 with RC2 username, it also logs SF1 in with RC2. It is only letting me have one Ring Central log in across all my salesforce users. We pay for 2 Salesforce and 2 Ring Central users. Please help!

Executive and assistance are only to users in intercom group, versus dialing the code and extension, can a button be set to dial between them? using VVX 350 and VVX 450 device

I am moving to ringcentral from Skype. I need to dial international USA outgoing calls from Singapore to stop can anyone please advise which plan I have to to purchase and is that facility available on the Android app. There is so much information on the website I am not able to figure out what to do and which plan will be appropriate for me thank you for any help

Good afternoon ring centralI hope you are all well today.Can the email notifications from ring central be customised.For example can I customise the mobile number format below to a UK format ie. +44 (7740) 165806to read 07740165806

Our dial by name directory is saying the incorrect name when transferring, even though it is transferring to the correct extension based on the letters typed in. The name is recorded correctly under the User Details in the Admin Portal, but is there another location where the recorded name should be referenced?

I am looking for an alternate ATA since the Polycom OBi302 are not available and would like some feedback on thisGrandstream GS-HT802 2 Port Analog Telephone Adapteras an alternate.Any info would be appreciated

No matter which platform I am signing into, it does not work. I get the email to confirm my email from RingCentral. I click the link and then a RingCentral webpage opens with just a button that says "Launch Application." Once I click the link, it just loads and nothing happens.