Admin Portal & Account Management

We do not require as many licenses as we are paying for. Why is it so difficult to remove the number of licenses from our inventory? We are paying for over 700 licenses and we need to remove some as we have not that many employees or users.  Please help me accomplish this.

I was contacted by a Lisa Caroline claiming to be a recruiter with Advarra Inc. with a job opportunity. She wanted to use Ring Central to conduct an interview. I’d never heard of the company or this service before. I read a similar story to this from 2 years ago. Sadly I gave my SSN before researching this. I have so many alerts on my credit report, I’m not worried, but wanted to report this. Advarra Inc’s website states that their domain when contacting potential employees is @advarra.comThis person is using Lisa.Caroline@advarracareer.com to communicate with me on here. Why are people so comfortable with using your services for remote work fraud? I’ve found pages of other victims going back 2 years to as recent as 2 days ago (ironically when I got an email)

Hello, I’m currently setting up a call queue within the admin centre and working on how to configure the voicemail for missed calls. I see there’s an option to create your own voicemail using voice or text-to-speech. However, I’m having trouble finding where to edit the additional menu, such as 'press star to hear more options,' as I would like to customize it further to suit my company's preferences. Thanks

We have several message only extensions used for departments’ general voicemail only.  They are currently configured to email a distribution group with the recording attached.  Since the managers are receiving emails from multiple message only extensions it would be helpful to identify the mailbox in the subject line if the email.  Is this a possibility? My end goal is to have multiple managers monitor multiple mailboxes as efficiently as possible.  If there is a better way to approach this please share your opinions. Thank you

Hello,   newbie here, working on implementation with a go live in about 6 weeks.   Still undecided whether to port our Toll Free numbers to RC along with a few hundred DIDs, or to forward the TFNs,  at least initially, as a safety net. Any feedback on your experience is welcome!    Specific question - has anyone experienced latency / other call quality issues with forwarded numbers? 

Total AV on my PC flagged RC with PUA/IStartSurf and suggested I quarantine. Any thoughts?

We have hired a third party vendor to help with call volume.  If the vendor receives a call that they cannot handle they will be transferring the call back to us.  I have setup Ring Groups and Call Queues, depending on the Department, to facilitate the call routing and have numbers to be assigned.  We also want to monitor the amount of calls being sent to us from the vendor.  Is it best to add a Custom Rule under Auto-Receptionist or add as a Direct Number to the Ring Group or Call Queue?  Is there any difference in the performance or tracking capabilities? When we were installed a few years back the install team used both scenarios but am not sure why. Thank you,

After being with Ringcentral for over 7 years I was offered a bundled deal for broadband and phones from BT. I checked the RingCentral admin portal and couldn’t see anywhere that I was still in contract.Ringcentral allowed our numbers to be ported to BT (which turns out is actually Ringcentral with a BT logo on it) and did not contact me to make me aware that I was still in contract.When I contacted Ringcentral to close our account I was told that there are still 8 months left with the contract as the contract autorenews for two years. Received no renewal notifciations over the last 7 years.I have sent numerous emails to our account manager and the customer experience team and only received two replies stating there is nothing they can do or why they allowed the numbers to be ported away. They no longer respond to my emails requesting a solution so now we are paying over a £1000 a month for 48 lines that are useless.

Texts and calls in the inbox show up as Day/Month/YearThis has thrown some reps off here in USA :)Is there any way to change time logs to Month/Day/Year?

We have hired an outside company that will be an overflow to several call queues.  If the call isn’t picked up by a call queue member within 20 seconds the call will be forwarded to an external number.  The only place that I can find a setting to forward to an external number is during afterhours.  Am I missing something or is there another way around this? Any input would be appreciated. Thank you

Do you know if an MSI version of the app with auto-update is available or will be available soon?

Could anyone explain why the new RC Deployment Tool is version specific? If its function is just to check the web for a newer version and update the RC App shouldn't it be completely separate and not include a version of the app?The FAQ for the Deployment Tool says that while the app stays current through automatic updates, the tool itself needs to be updated every quarter? We’re already updating RC about once a quarter now so this is not really an improvement.The tool should be separate so that updating it does not impact the user and does not depend on being able to force RC to close.

When I try to submit a new support case at https://support.ringcentral.com/new-case.html, I am presented with the following browser notification:Now, I am a super admin, so a lack of permissions is unlikely to be the cause. When closing the notification, the form appears and I can fill it out. Yet when finally submitting the form, another notification “Something went wrong. Please reload the page or try again later.” appears.The error has been persisting over the last two days. What I have unsuccessfully tried so far:emptied browser cache tried a different browser elevated another user to super admin and tried to submit a case with his account

Our company was promised a credit for an entire months service.  Every time I inquire for the status of the credit, we are assigned a new account manager.  Then that person says they will look in to it.  Then when I follow up, NO Response and we are given a new representative.   I have included months of emails to our reps and NEVER hear back from them.  Simply the worst customer service I have had with a foreign company.  

We need to disable the voicemail option completely at different times of the year. We don’t have the staff to handle the number of voicemails that we get during our peak season. I have not been able to turn that feature off. In the call queue>voicemail & messages, there is not an option to turn it off. I can for after hours but not during business hours. Does anyone know how?

Last month I ordered 3 phones and planned to bring 1 more for a total of 4 lines. I received 3 phones, with one missing the power chord. On July 1st, my Account rep told me that I would need to return the one that didn't have a power chord, and she would send me a label. She stated they could not just send me a power chord. I figured out the old phone provider would not allow me to keep the phone I was going to bring so the account rep had me sign and order 2 additional phones. This brings the total phones I have to 5, as I continue to wait for the return label. On the 5th I received the 2 new phones and the missing power chord I was told could not be sent. Both T54 phones that came in on the 5th did not have chords. This brought my total phones to 5, with 3 power chords. Monday the 15th our new location opened and the phones will be needed, but I was stuck with 1 extra phone, and short 1 power chord. On the 17th I received 2 power chords bringing my total to 5 functional phones for my

The feature I am requesting is for Hold Music.  I would like to be able to upload multiple files and have an option to RANDOMLY select one to play, so that the same file is not always played.

I need to add more than 10 members into a simultaneous call queue. How can I accomplish this? 

Anyone know where in the user's admin portal can I purchase wall mounts?

Is there any way to get the auto-receptionist/attendant to go to an operator extension after playing the menu message once if there is no selection? I can only see an option to go to an extension after it repeats 3 times. It seems nuts that there wouldn't be a way to go directly after playing the message once, which is a common way to do this, so I hope there is a way.

 My email to support-UK@ringcentral.com has been returned “Recipient address rejected”.  Can you please provide a valid email.

What is the current minimum version for the RingCentral desktop app

We are setting up a member support process. There would be one RingCentral support intake phone number. Several users would be scheduled to monitor this phone number. Can each user have unique login credentials for the single phone number?

Over the past week I have received multiple email messages that tell me that some unknown phone number has been unlinked from some “federation” portal. Below is an de-identified example:   Dear [Firstname Lastname], +61 (2) 99999999 was unlinked from federation "OPTUS MOBILE PTY LIMITED". Date: 7/31/2024 01:30 Thank you for using Optus Loop with RingCentral!

Has anyone seen a Group Call Queue revert to state of when the queue was created as opposed to updates that had been made, tested and used for over month?