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I have been with RingCentral since 2009 and have generally had a positive experience. However, recently (since Sep 18th), I have been receiving about 10 SPAM calls per day on my Toll Free Number from spoofed local numbers (never being used twice) and I was just charged for extra minutes for the first time in about 10 years. Each call lasts from about 2 to 10 minutes, but nobody ever hits an extension or leaves a message and they always show up as missed calls. It seems to be computer driven due to the volume.Does anyone know what is actually going on here? Who might be doing this and what is their goal? What is the point in someone - or a computer calling

how to set up AI receptionist to answer calls only if no one picks up?

Where can I find Ring Centrals International Calling Rates plan

Hi everyone,I’m trying to port out my RingCentral number to a new provider. According to the instructions, I should log in to the Admin Portal and go to Phone System > Company Info to find the details required for the port-out request.However, in my account, the Phone System menu doesn’t appear anywhere — I can’t access the Company Info section or any related options. I’m logged in as a Super Admin and have an active subscription, so I should have full access to these settings.I’ve attached a screenshot from my account’s home page to show what I’m seeing on my end.Has anyone else encountered this issue recently, or could there have been a change in the portal layout or permissions? Any guidance from the RingCentral team or the community would be greatly appreciated — I just want to ensure my port-out process goes smoothly.Thanks

Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?

We currently have SSO login to RC setup using Okta/SAML and when users click the RC app link on the Okta web portal it auto logins (using IdP SAML flow) and takes the user to RC Web Admin/My Extension portal. What I would like to do is add a new bookmark link on Okta/SSO web portal to allow users to auto login to app.ringcentral.com web app, does anyone have an idea if that is possible? Maybe with a specially crafted link (ex: "https://app.ringcentral.com/sso/login?email=<user email address>" or something similar)?

Is there a way to find a report that shows the chats that an agent has completed, and it shows the disposition they selected for each chat?  I’m looking for something similar to the Inbound Call Detail report, but it shows the chat information.

I set up an automated reply for our main office number, but it doesn’t seem to be working. How do I get help to make this work?  Thanks

Anyone having issues with call monitoring the past few weeks? Nothing has changed on our end and we have correct permissions - we cannot monitor calls. It tells us we don't have permission when we do. It has never been perfect when it comes to monitoring but this is just horrific. Tech support has not been able to help after 3 un-successful calls.

Morning Everyone!!Question, when does the new KPI (forward call) become available? It's when we fwd a call to another extension it will no longer be counted as an abandon call. it will count as a forwarded call. I checked my reporting, but nothing is coming up. 

I’m trying to find a report that I can use for digital reports.  I would like to be able to track the number of online chat that come through and of those chats, how many were answered by agents.  If the report can also include other details like if the customer ended the chat while in the queue, that would be helpful.  I tried using the Queue Performance report and filtered it for the digital chats, but it doesn’t seem to separate the information that I needed.

Will RingCX allow bulk archiving of prior lead lists?

Last week we purchased a compatible expansion module to go with our Mitel phones, did some troubleshooting to set it up for one user myself, since the RingCentral guides were not very helpful, and were not specific enough to actually get the set up done. Took a few hours, but finally came across the (very obvious) "expansion module" dropdown under phone system > phone & devices > user phones > user. Simply changed the number from 0 to 1, had to unplug and replug the phone, and start adding the expansion module contacts from line number 45+. Worked great, the employee was happy. So happy, he requested 3 more for his other office locations.By the time the other 3 expansion modules were delivered, there was some sort of firmware update, that no longer allowed us to select different numbers in the dropdown. The phone that already has the module set up, cannot change the number of modules, and we cannot add to the other devices (for anyone in the company). We

We’ve been looking at Branded Calling and was wondering if anyone in the Community has has any experience with it and if it actually helps with call pickup ratio and/or RingCentral numbers being flagged as “Potential Spam”.Thank you  

Hello, I was looking into utilizing the API to pull a transcription of every call to a specific number (our Helpdesk extension for example) and have that transcription entered into an existing Power App (our ticketing app) using power automate. This would help us keep track of ticket data especially on busier days. Has anyone done something similar or could help push me in the right direction?

Hi!I write to say, ‘thank you Hiro’ and commend him on what was quite a long call this afternoon.You have an amazing employee in Hiro. He was so patient, professional, friendly and with an exceptional manner and tone right throughout the call. I was able to achieve and understand more in this one call than in the two and a half years I have tried to get help from your organisation via different forums.Hiro has such a passion to not only represent your company well, but to know your products and services with such confidence to respond to your clients with such efficiency and affirmation when I was able to implement and understand benefits and potential.Please acknowledge Hiro on my/our behalf. Thank you,LillyannCAPS Coolgardie  

I’m getting following error. Anyone can help?We are having trouble completing your request. Try narrowing the date range or download the file to search all your records.  

Does RingCentral offer an AI Agent for SMS text messages that could intelligently respond to inbound text messages?

How do I operate my landline RingCentral desk phone?  I can’t seem to find instructions anywhere.

Does anyone know how to remove the Intercom and Page keys from the display screen.  They were gone with our previous phone service but we can’t figure out to remove them since converting to RingCentral.  Thanks!

I need to speak with someone who can help me understand the rejection reasons for our application. I looked up the codes, but I still don’t understand the issue. I don’t think the application is adequately explaining our use case. Who can I speak with? I’d like to help above the level one support offered via the SMS hotline. It seems like we’re close, but I don’t want to guess and go back and forth with multiple attempts. 

Issue:You’ve noticed a mismatch between the data returned by the Call Log API and the information shown in the Analytics Performance Report. Specifically, there are discrepancies in the duration of total call time, IVR, talk time, and missing data such as queue time and hold time. Additionally, there is no tie to transferred calls.Explanation:The Analytics Performance Report application does not rely heavily on the platform APIs to gather and calculate the data displayed. It uses internal processing mechanisms that are not accessible via API. Unfortunately, there is no available API to retrieve either the processed or raw data used for the performance report.Solution: Call Log API provides only basic call data, which may not be sufficient for in-depth call analytics.

The AI works fine in English, it produces a transcript, and a summary of my calls.  However, most of my clients speak Spanish so I speak to them in Spanish. How do I set up the AI to do a transcript in Spanish?

Hello,I am developing an integration with RingCentral to retrieve contacts. From reviewing the documentation, I understand that there are two types of contacts: External contacts – specific to a user Internal contacts – managed at the company level Using the Address Book API, I am able to create external contacts. However, when I open the RingCentral app, I don’t see a dedicated tab in the Contacts menu that displays the contact I created.Additionally, I would like to know if it is possible to enable and manage custom fields for contacts. If so, after creating a contact through the API, is there a method to update or customize additional fields programmatically, or is this functionality only available through the Admin Portal?Thank you very m

Hi , anyone who can share what tools or site we can use to count actual segment of a text message , though we can see the segment on the exported report we want to first hand check how many characters are in an actual message before our users send them.See sample below.https://messente.com/sms-length-calculator