Ask The Community

We have moved from Panasonic PBX to Yealink T-54W. We can still page to overhead speakers using an Algo adapter, but RingCentral requires the EXT number be inputted to do so. Is there a way to bypass the requirement of inputting the ext number, and essentially only pressing Page to successfully reach the speakers overhead?

Hi,I’ve been usingt he AI Notes function in RingCentral fo a little while now, but I have found that it has been inconsistent for the recording of specifc words/phrases in the Transcript, as well as in the Notes, As an example, the company I work for is MailGuard, but most of the time, in both the Transcript and Notes, it is more likley to write it as “Mailgard”.I correct this in the Notes, and then save it. But this is happening over and over again.It is also showing “MMailgard” as incorrect, with a red squiggly line under the word when I open the Note in edit mode.Is there any way to teach the AI specific Spelling of words/phrases?

Hello RingCentral community!I am looking for some clarification for the SMS content policy.Background: We are a clinical lab that tests mainly for illicit drugs, and we use RingCentral’s SMS to discuss results with doctors and such. This type of communication in the testing world usually includes some interesting vernacular that would normally violate the SMS content policy. But, sometime last year we reached out to RingCentral to see if they would except us from the content policy (in which they have) for a few words such as “Meth” and "Heroine.”The Issue: We are trying to whitelist more words so that we can use RingCentral’s SMS (specifically “Cocaine” and “Xylazine”) without using street names like “booger sugar” and “za za” (very unprofessional). We reached out to support but they just pointed me towards the content policy which I have already read. If I read it right, “Meth” and “Heroin” should be a bad word, but it

We noticed recently that RingCentral AI assistant can transcribe and summarizes calls. Is there a way to those summaries into our Customer Relationship Management system? Steps/ Workarounds attempted:(According to talking to tech/dev support and personal tests with APIs) AI assistant data cannot be accessed via API which means any movement would be extremely manual.   RingSense (including at additional cost) has a very limited integration currently only containing a handful of Microsoft products none of which are a CRM.  RingSense API (beta) cannot be used on RingCentral’s media URLs because the RingSense API can only be used on “publicly accessible url.” This could be used if we moved our RingCentral media URL’s to a publicly accessible URL but then it would mean that all our call data would be publicly accessible. Do you know how we can get call summarizes into a CRM? 

When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later. Same thing on the phone app. Using an Android phone if I decline a call, it goes away for a second then just comes right back up. This is extremely annoying. Please look into fixing it. If I ignore a call, I want it ignored. I don't care if it's in a queue and nobody else is answering. If I'm busy, I'm busy.

Hi Team,I’m unable to make outbound call to the numbers who don’t have ring central account.Call icon is showing blur. Can anyone suggest what can be done.?

Dear Team,We are currently using Ring Central for AR calling, and we are experiencing an issue specifically during Medicare calls. When we enter *11, the call automatically goes on hold without any manual action from our side.Could you please advise on how to resolve this issue? Is there any way to disable or remove the hold shortcut associated with *11 in RingCentralYour guidance on this matter would be greatly appreciated.Thank you,

How to provision a Mitel 480G/485G with Shoretel firmware (v802/803) to ringcentral These phones are now supported on RC with autoprovision phone per (https://support.ringcentral.com/article/certified-supported-deskphones-ringcentral.html#mitel). However, the instructions given by the RC admin portal wizard and also on https://support.ringcentral.com/article/assisted-provisioning-mitel-deskphones.html will not work if your phones are on older shoretel firmware. I spoke with Mitel SIP phone support and here are the steps that worked. Sharing for anyone who is trying to convert these phones to

We have several call queues that we want to have as “shared” e-mail boxes. In our old Cisco system, we forwarded voicemails to a shared mailbox in Outlook so everyone works out of 1 queue. I would much prefer not having to rely on e-mail and having the drop down in everyones software to be able to work out of the same queue, so when a message is deleted it no longer needs to be looked at. When you add someone as a co-recipient, it does exactly that and it adds the box to a dropdown in your voicemail tab. This works exactly how i’d like it to….   HOWEVER, you also get an e-mail copy despite all notifications being turned off…. This seem

I have a message only extension set up already. I previously recorded a custom greeting which worked well but now I need to delete that greeting and use an updated version with new information. When I click to edit the custom message, it only gives me the option to either listen to the current greeting or download it. It doesn’t let me upload or delete. How can I get this old greeting off so I can upload the newly recorded greeting?  These are audio pre-recorded greetings so I am not trying to record these in real time. I just need to be able to add the audio file. 

Running Desktop App version 23.1.22.6903. My RingCentral is connected to a google calendar. I follow the steps to schedule a video meeting for tomorrow at 6pm. I choose to use the copy paste method of inviting attendees and click on schedule the meeting. The message tells me that the video meeting is successfully scheduled, however the meeting does not appear in the Upcoming meetings area.How do I get this functionality to work correctly ?

Hello, I've heard that the Ring Central AI can help with the answering of calls, etc.  Our business is pretty simple and our Auto Receptionist handles and routes a good percentage of our calls.  We have a Call Queue setup as well, but sometimes we don’t have enough staff to actually answer the call if it gets to our Human Receptionist.  How can AI help with these calls?  What is AI doing that the Auto Receptionist cannot do?  thanks

I’m wanting to copy the settings and all the FAQ’s, knowledge base, Transfer by context settings to a new AIR that i have to create without manually having to go in and recreate all of these on the AIR that I created. Is that a option?

My AI Receptionist is interrupting callers when they are answering questions. This is happening when they are providing their email addresses or explaining why they are calling. The AI Receptionist is also not ending calls after scheduling the appointment. Is there a way to fix these issues? For example, is there a way to have the AI Receptionist ask if there is anything else it can help with and if the caller says no, the AI Receptionist can end the call.

I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Please Help me on thisThe error is mention below  DCA declined sharing request for campaign CVDYVFA. Rejection Category: CAMPAIGN_DESCRIPTION_OR_ATTRIBUTES. Explanation: Rejection Code 3107: Invalid Campaign Description - The Direct Lending field for the campaign was set to true, but the campaign description, sample messages, or website did not have content about lending.

It recently came to my attention when I spoke with a manager at RingCentral that they do not offer a spam flag remediation service for their numbers as other similar companies do. We would pay for this extra service as part of our plan if it was available. With this service, RingCentral would monitor numbers and pro-actively negotiate with carriers to remove spam flags. They would also use analytics to discover issues with answer rates. We are a small company and it is very important that we keep our main business line free of spam flags. This service is essential and I’m very surprised that it is not offered.

Our organization is currently seeking assistance with the following NICE API.https://developer.niceincontact.com/API/InteractionAnalyticsAPI#/We would like our call transcripts from Interaction Analytics to be pulled into HubSpot associated with our already current integration. We currently have all our calls logging but we are interested in having transcripts as well.

We are currently working with RingCentral support on what appears to be an issue with agent proficiency not being properly honored within skill routing, and I wanted to post here to see if any other customers are experiencing similar behavior.Our environment relies heavily on proficiency-based routing to control the order in which agents receive calls within a skill. The expectation is that agents with higher proficiency should consistently be prioritized when available.However, we have observed multiple instances where:• Agents with lower proficiency values receive calls before agents with higher proficiency values• Agents who have been available significantly longer are bypassed• Call distribution appears inconsistent with the configured proficiency orderThis behavior has been observed across multiple skills and appears intermittent, which has made troublesh

Please tell me I’m not alone here.My husband and I manage multiple RingCentral accounts for different clients/teams, and the workflow is honestly exhausting, constant logging in and out, multiple browsers open, and way too many “wait, which account am I in?” moments.It feels way more manual than it should be in 2026.Are people really switching accounts like this all day, or is there a better workflow/tool I’m missing?

I work at an accounting office and recently my outgoing calls to clients are showing up as spam, so they don’t answer. We are a legitimate business, and our clients want to answer our calls. How can I change this?I saw a similar inquiry on another thread, but the article linked in the response was unavailable.

Hi Everyone, We currently record all calls that come in through our tech support queue. We’d also like to record calls for the members of that queue (inbound/outbound) that are over 5 minutes in length (i.e. calls that from outside the queue). Is there a way to set a lower time-bound for recordings? Or maybe an automation to delete recordings below the cut-off?

End user currently uses RC Phone in order to maintain a log of text messages sent to clients.  How do I move the cache from the current end of life laptop to the new laptop?

Incoming calls are going to voice mail and those get sent to my cell phone, I need the calls to go to my cell phone.About half of the incoming calls hang up when asked to leave a message, and Im losing potential business. Rich P

I haven’t found a way to do this so I was curious if it was possible. I realize the easy answer is to get rid of the physical fax machine but a couple of our department managers are fighting that option for now. Has anyone ever set up something similiar successfully? 

Is anyone experiencing problems with the Notes in Teams integration? Suddenly stopped working for all users in our organization.