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9037 Questions
M
merrileeNew Participant
asked in Developer Platform, APIs, & Integrations
Can I text a PDF?

I just spoke to the Ring Central helpline after attempting to text a PDF document. Helpline claims we should be able to text a PDF, however it's now allowing me to do so. I can text a PNG and a JPEG, but otherwise the options are "grayed out" on my laptop, or a pop up message says "this format is not supported." They mentioned issues like overage on our texting, or the PDF having an issue like a virus, both of which don't make sense. Please clarify if this is possible. Thank you!!

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Sim colaNew Participant
asked in RingEX: Phone, SMS, & Fax
Problems porting from office@hand to ring central. Nothing works!

I was trying to port our main office number from office@hand to ring central. Both are voip providers. Office@hand uses ring central software. After the porting was successful, we are still not able to use the number anywhere - in neither applications. Ring central tells us it’s probably office at hand’s fault. We contact office@hand and they give us ring central’s email address!!!! the same one!!! they say that the ring central porting team also handles office at hand porting. The ported number still shows up at my office@hand account and it’s still visible, but not usable, on my office@hand app. Neither apps work to make outbound calls and neither apps are accepting inbound calls. Anyone tried to move from office@hand to ring central or vice versa?? Whom should I contact?

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TrishDVNTNew Participant
asked in RingEX: Phone, SMS, & Fax
RingCentral and iPhone proximity sensor not working

When I’m on a call on RingCentral using my iPhone, holding my phone to my ear (ie not using a headset), my iPhone is supposed to go to black screen. My understanding is that the mechanism for this is the proximity sensor in my iPhone senses when my ear/head is close, and when that happens when I’m on a call, it turns the screen to black so that my ear doesn’t press buttons while I’m on a call. I’m on iOS 12, up-to-date with all updates, and I’ve cleaned the proximity sensor and restarted my phone, but still having the same issue. The issue doesn’t seem to be happening with the Apple phone app. Anyone else having this issue? It’s really frustrating, as my ear ends up doing all kinds of crazy things, including hanging up the call, so I can only use RingCentral with my airpods or on speaker.

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RMPNew Participant
asked in Admin Portal & Account Management
Ringcentral - Azure Entra ID attribute not right

We have set up our SCIM link to Entra ID and we can provision users. The issue is that when users are being provisioned, their name on RC is not correct. DisplayName (Entra ID) - Test User name.giveName (RC) - Test User User I cannot see why the DisplayName is being pulled through as having an additional surname. The displayName in Entra is ‘Test User’ The attribute for name.giveName is set by the attributes in the Azure app. Has anyone else had this issue?

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snactiveNew Participant
asked in RingEX: Phone, SMS, & Fax
Launching APP on incoming call

I need to get the incoming number so we can make use of it in our customer vb.net program. Launching a URL works but then everytime there will be a browser window opened, this is not optimal. I have tried a million things and can’t get the command to run. If i can just get it to save the number to a .txt file on the c:\temp that would be great. I would appreciate any help. this command runs when i press test but does not run when the call is connected c:\temp\ring.bat "+16505554092" i have a simple bat file that saves it to the file

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DBarringtonNew Participant
asked in Contact Center & RingCX
Cancelling a requeued call

In Ring CX, is there anyway to cancel a ‘queued’ call. If I have an end user on the phone, attempt to queue the call through to another department and tick ‘stay on call’, if that department dont answer the call, we seem to be stuck in an eternal loop on being on the call to the end user and a beeping noise because the call is still queued in the background. If I hang up, the end user goes into the queue on their own to the department that aren’t answering. The only way for the call to end is for the end user to end the call. I simply want to be able to cancel the requeue and stay on the call with the customer.

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BeckyH
Community Manager
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Angelina GonzalezNew Participant
asked in Analytics & Reporting
RingCentral - Bullhorn analytcs

Can we see the data from RC in BH analytics, for example, calls and messages.

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RonTravel
RonTravelNew Participant
asked in RingEX: Phone, SMS, & Fax
My Caller ID was set up correctly and then started being flagged as Potential Spam

I’ve been with Ring Central since September of last year, and it took some time for my caller ID to get set up correctly. It finally started working right after a few months. Earlier this month my SMS finally got approved, and I was just informed by some customers that my caller ID started showing up as potential spam Help me please

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RonTravel
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rasheedsNew Participant
asked in RingEX: Phone, SMS, & Fax
My Ring Central Number has Marked as Spam Caller ID

I'm Using Ring Central Number for the Past 7 years. In these recent days I have observed that when ever I call a person they are not taking my calls and have informed me that my number reflecting as Spam Caller or Likely Sales. How should I resolve this issue.

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RonTravel
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UnaNew Participant
asked in RingEX: Phone, SMS, & Fax
Need instructions to send calls to an employees cell phone during business hours

Need instructions to send calls to an employees cell phone during business hours.

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charlicobleyNew Participant
asked in RingEX: Phone, SMS, & Fax
Issues with RingCentral App Connect

Hello there, We have several users that specifically use the RingCentral App Connect integrated with Bullhorn. The app seems to freeze every so often and after a call is ended the app is unresponsive and spins loading. We can clear cache to band aid the issue, but this signs users out of job boards such as Linkedin, and in an recruitment environment not feasible each time this happens. Please can we look at a fix outside of clearing cache or the option to reset app settings within Edge?

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Staci62496588028New Participant
asked in Admin Portal & Account Management
Caller ID shows spam risk

We have a couple users (Danica and Melody), who's caller ID shows "possible spam risk" to the person they are calling.

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AbilashNew Participant
asked in RingEX: Phone, SMS, & Fax
with RingEx - Stereo recording

Is it possible to enable Stereo recording with RingEx? I see only mono but want to know if there are steps to be followed to enable stereo recording. Thanks, Abilash

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MCPSNew Participant
asked in Developer Platform, APIs, & Integrations
Grant-Type issue on app with JWT Flow

App Client ID is WaOUXvk0oXtdlR79ZvmEZtI created a private app for us to use, and I selected JWT flow however when running js to get the access token I get Username/password authentication is deprecated. Please migrate to the JWT grant type. Which is starnge because I selected the JWT flow when creating it and I’m using the provided script. Could I please get this looked into or advice?

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MikalNew Participant
asked in AI Assistant
what's the sign up link for the AI receptionst beta?

NT

121
BeckyH
Community Manager
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glenglishNew Participant
asked in Developer Platform, APIs, & Integrations
Calls started from API, Conferenced via RC Phone App

I am initiating two calls via the RingCentrall Call Out API. Once both calls are connected (one active, one on hold) the user will start the conference call from the RC Phone app. Should information about the conference call be available somewhere in the call records? Right now, I only see call logs for the two calls I made and no conference call.

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delfinparisNew Participant
asked in Admin Portal & Account Management
https://www.sms-campaigns.com/ down?

Anyone able to load https://www.sms-campaigns.com/?

345
BeckyH
Community Manager
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malvin-belinoNew Participant
asked in Admin Portal & Account Management
Security concerns - Vulnerabilities with Polycom devices

Description: We recently conducted a pentest with our network and the following items showed up as vulnerabilities on polycom devices. Please let us know how Ringcentral is addressing the vulnerabilities below: Devices: Polycom VVX 450, Polycom ATA W60P JQuery 1.2 < 3.5.0 Multiple XSS -The remote web server is affected by multiple cross site scripting vulnerability. SSL Version 2 and 3 Protocol Detection - The remote service encrypts traffic using a protocol with known weaknesses. TLS Version 1.0 Protocol Detection-The remote service encrypts traffic using an older version of TLS. SSL Medium Strength Cipher Suites Supported (SWEET32)-The remote service supports the use of medium strength SSL ciphers. SSL Weak Cipher Suites Supported-The remote service supports the use of weak SSL ciphers. SSL RC4 Cipher Suites Supported (Bar Mitzvah)-The remote service supports the use of the RC4 cipher. IP Forwarding Enabled Polycom ATA has IP forwarding enabled.

9133
Mary-Community_Moderator
Community Manager
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rob.benn-frenetteParticipating Frequently
asked in RingEX: Phone, SMS, & Fax
Paging from the IVR

This is a long shot but I'm going to ask anyway! We are about to start using a Answering Service. That will mean our main number will be simple forwarded to a random local number, and then the agents will route calls to our DIDs directly. One thing that has come up in conversation is the capability for the agents to page people. Is there anyway that they can call the IVR enter in a code or extension and then broadcast a page (rather then being at a desk phone or using the RC mobile app, pressing *84 and broadcasting their message). They will not have access to a desk phone or RC app. (Being able to call the IVR would be the best option).

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jake-3New Participant
asked in RingEX: Phone, SMS, & Fax
Mitel / Shoretel IP 400 series ( 480G / 485G ) provisioning guide - from shoretel to RC

How to provision a Mitel 480G/485G with Shoretel firmware (v802/803) to ringcentral These phones are now supported on RC with autoprovision phone per (https://support.ringcentral.com/article/certified-supported-deskphones-ringcentral.html#mitel). However, the instructions given by the RC admin portal wizard and also on https://support.ringcentral.com/article/assisted-provisioning-mitel-deskphones.html will not work if your phones are on older shoretel firmware. I spoke with Mitel SIP phone support and here are the steps that worked. Sharing for anyone who is trying to convert these phones to RC. Make sure the phone is added as a device in the RC admin portal using the mac address and selecting the correct model - see steps 1-7 only on https://support.ringcentral.com/article/assisted-provisioning-mitel-deskphones.html if you aren't familiar with adding devices to RC admin. Factory reset your 480G/485G by pressing Mute then 25327 # while on the idle screen. It will pop up asking if you'r

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MKenyon2New Participant
asked in Developer Platform, APIs, & Integrations
Upgrading NuGet from 5.18 to 6.3 AccountCallLogSyncResponse

We’ve been getting some errors reading call logs from the ring central API. One thing I wanted to try was updating to the most recent API. But when I upgrade the nuget package, I receive errors about AccountCallLogSyncResponse missing. I searched through documentation for release notes, but couldn’t find anything. Is there a document that helps?

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Community Manager
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mkaplunNew Participant
asked in Contact Center & RingCX
Nice in contact credit card masking

My agents are using MAX agent nice in contact to process calls. I was surprised to find that there is no automatic feature to mask sensitive information such as Credit Card numbers in calls. considering this is such a huge breach in security and confidentiality, I am surprised that we have to rely on agents to personally mask sensitive information on a call - instead of having it done automatically. Is there an existing feature that I could not find?

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Alycia408628026New Participant
asked in RingEX: Phone, SMS, & Fax
Do Not Accept Queue Calls

As of last Friday, my agents started receiving an error message when they try to log out of the queue. “Sorry, something went wrong on our end, we weren't able to update the queue call settings. Try again later.” Does anyone know why or have a solution for this? Please help!

34122
Mary-Community_Moderator
Community Manager
R
rickkeeKnown Participant
asked in Admin Portal & Account Management
Billing Concern

My client had a billing issue and explained he had tried to contact sales and support several times, only to be placed on infinite hold. When he did get an agent, was told there are 86 calls in the billing queue. The rep offered to leave a message for call back, and no one returned the call twice. I was on the line for 30 minutes with an agent who could not help and offered to transfer me to the billing queue, assuring I would not lose the place in queue. Waited another 10 minutes with silence, call still connected but no one ever returned. Since this has been ongoing for several weeks we are aware of, is this the proverbal writing on the wall that RingCentral “used to be” the best for customer support? I have been on hold for billing department now for 1.5 HOURS!

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BeckyH
Community Manager
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DTHRBPParticipating Frequently
posted in RingEX: Phone, SMS, & Fax
RingCentral Outbound SMS/Text not working (message cannot be sent error)

Help. It has been over 10 days and outbound SMS/Text is not working. We have tried the suggestions to fix and it’s not working. I’m sure RingCentral has received numerous complaints about this issue but what is being done? this did not work February 5, 2025 12:29:47 PSTRingCentral Operations teams have performed actions to mitigate the outbound SMS issue for a large portion of customers with compliant and registered campaigns and number pools. Teams will continue to work to mitigate the issue for customers still experiencing the issue. RingCentral Operations teams have identified a possible workaround for this issue. Customers eligible for the workaround are those who are compliant with registered campaigns and number pools (where applicable). To resolve this issue, please take the following steps to remove the numbers from the campaign and re-add them to the campaign. 1. Sign in to the Admin Portal. 2. Click the Phone System tab. 3. Click Business SMS, then click TCR Registration. 4.

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