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I have an employee that has left the company and I would like to disable their user information (phone number and extension) and replace it with our new employee.  However, when I select the 3 dots under user I receive the following message and are unable to navigate the next steps.This extension is a destination route for the following IVR menu and cannot be disabled. Name Ext. Main Menu 1001

I am trying to take the RingEX CDP Exam. The questions do not show up when you open the test. If I scroll down in the Overview it’s blank but my progress moves from 1% to 9%.  After that Section 1 shows the same blank page but does not allow me to move forward to section 2 like the overview did. 

I am looking for a report that shows the number of calls that are inbound to our main number and what option they selected from the phone tree over a specified period of time. For example, I want to know for July 8th how many calls we received during a specified time that went to option 1, option 2, etc.

We are trying to determine the number of missed calls for individual users, and I am trying to better understand how Refused Calls are being calculated in Performance Reports and how they relate to Missed Calls in Business Analytics.For example, User A is showing 12 missed calls in Business Analytics. When I download the Business Analytics call log and review the individual call logs, I am seeing scenarios such as:A call is routed to the queue and then to User A.User A does not answer the call.The call is then routed to User B.User B answers the call and the overall call is completed.However, Business Analytics records the call for User A as Not Answered / Missed without VM.Based on this, it appears that Business Analytics is counting the individual user's unanswered call leg as a missed call, even when the overall inbound call is ultimately answered by another user.Where I am having difficulty is reconciling this with Refused Calls in Performance Reports.When I download the call detai

If I have my SMS number verified through Go High Level can I use it here in Ring Central?

I like the new RC for Salesforce app now that we have templates. One missing piece is the ability to add merge fields. This would contribute to efficiency of sms within the Salesforce environment. Can we get merge fields on the roadmap? I see we can do them from Flows. 

We have a fresh batch of updates to share across our Beta and Stable channels—including a quick look back at Beta 1.7.40, which went out recently!Here is everything that’s new, improved, and fixed:Beta Releases (App Connect 2.0 Beta)Beta 1.7.41 New Account-Wide Data Sharing Controls: Admins now have improved controls to manage data shared across the entire account. For example, in Bullhorn, you can now share a list of note actions account-wide. While these values can be pulled directly via a connector, storing and sharing them locally reduces redundant third-party API traffic and speeds up your workflow. Better Voicemail Tracking: Call records where a voicemail was left now include a direct link to the voicemail message/recording. Fixed Timezone Consistency: Fixed a meeting time formatting issue. All times across App Connect are now consistently displayed using your browser’s local timezone settings. Beta 1.7.40 (Unannounced) Enhancement: On the log page, when searching for a conta

Which one to use when one is looking to get call data for users every end of the month?I have tried both and get totally different figures,

We didn’t change any of our setting and yesterday when the App Connect updated to v.1.7.41, immediately contacts in Bullhorn stopped syncing. We get this error message: Error finding contactDetailsPlease check if your account has permission to GET contacts. Please advise. Thank you.  

Hello there,Need some help configuring a call flow - I have a new flow. There is a hotline for printer support, after hours it will forward to general support. When it does forward to general support, it is just showing the caller ID calling the support. Is it possible to configure it such that it is showing the original queue (printer support) for the agents in the general support group? I did a quite search about using over-flow, but I cant see that option though.

Quick question from a newbie who has little clue what’ flying here, I’m currently transitioning from Unitel and want to confirm whether our previous phone setup can be replicated here.With Unitel, we had 2 actual phone lines and an auto receptionist with options/extensions 1–5. We also had what I would describe as internal extensions (e.g., 101, 102, 103).These internal extensions did not require separate phone lines. Each could have its own voicemail box, call recording, and call-forwarding settings. Calls could be routed to these extensions either directly through the main phone system or when someone selected one of the 1–5 auto-receptionist options and the initial call was not answered.During onboarding, I was told that we may need a separate line for each of these internal extensions. Is that necessary, or can we set it up similarly to Unitel, where we maintain only 2 main phone lines but have multiple internal extensions with their own voicemail, recording, and forwarding capabil

How can we configure that enables transferred calls to return to the transferring extension when the destination user rejects or misses the transfer? If transferred call is not answered by the receiving extension it should return to the originating extension.Or if there is any alternatives we can use to achieve this requirement?

Why is my desktop app sending multiple copies of the same message? It is happening to multiple users.

In our setup, when one of the phone lines is busy, customers can leave a voicemail. This voicemail is saved to an email account (Outlook) associated with that queue (queue event). Normally, our agents access this email account and click the link that plays the audio of the message. Recently, some of our agents have been unable to access the audio link; clicking it opens a RingCentral screen asking for their credentials, even though they are logged in as agents. Then, when they try to open the link, they receive an error (XAM-005).Looking for any advice to fix this issue.

Need help with missed call text already set up 

Every time I open almost anything, a contact, an activity, etc., RingCentral app connect opens and blocks what I’m trying to work on.  How can I limit it to opening only when I want to use it to make a phone call?

I have to go into the admin portal every morning to see if my emergency phones are online. I’d like to have a daily report created that is emailed to me every morning so I can see this info. New to AI and APIs, just need a little guidance. I have looked at Workflow Builder but not exactly sure.

One of our employees was trying to set up an out of office workflow but he kept receiving this error. He does have SMS permissions enabled, I verified on the backend and he was able to send a regular SMS message without the workflow. I was able to set up and enable the auto reply workflow with my admin permissions but the user should be able to do this himself. Does anyone have any insight?  

Hello I set up a workflow automation to send an out of the office reply when I’m on lunch from 1 pm to 2 pm 4 days per week.  The automation is getting triggered anytime after 1 pm, despite it also being after 2 pm. This seems like a coding error.  Is there a work around? 

Not able to save SMS auto replay for after hours.

Hello, I am a small business with only myself. I have Ring central setup to ring a desk phone and after 4 rings it transfers to my ATT personal phone number.I recently got approved for SMS, and have been trying to set up workflow builder to enable some triggers.I only want to use my company number to receive and send text. However when i try to enable/create triggers it wants to use the desk phone number and only detects the desk phone number, rather than the main company number. I can send and receive from the Main company number though. Its not making alot of sense. Any help would be appreciated. I am trying to send my ATT number a SMS letting me know i got a SMS on my main company number so i can check it.

I have at least 3 users now, for whom calls ring their iPhone very briefly, then immediately disconnect. Both queue calls and direct calls to their extension behave the same way. This is very frustrating.

would like to know whether there is a way to mask passwords that are shared with users in call recordings.

We have been live on RingCentral EX for over a month now and haven’t had issues until yesterday.  I have tickets open but was curious if anyone else has / had experienced this.We have 125+ Polycom desk phones.. starting yesterday we’re having 2 issues.1-way audio or no audio at all.  The user hangs up and calls back and ALWAYS gets successful 2-way audio on the 2nd attempt. Phones are showing Not Registered then go back to normal after a few moments.  When this happens, the port does not go down on the switch side.  I’m the sole firewall administrator and no changes have been made there.  The only thing I know that’s changed is we got a notice that the Polycom firmware would be updated to 26.2 on May 17th.  

hi, i suspect my account being hacked and my super admin log in and has been compromised as i can't receive email to get 2 step verification, also my phones automatically direct to voicemail and can't get it verified by phone either.please help as my business is greatly suffering and I have people stranded all over USA.