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HiMy app keep crashing every time i hit the hang up button on my ringcentral app on mac. Also it crashes whenever somebody calls me and i dont pickup - the app just crashes. (Like i press quit button on the app) Assuming the issues is with the little pop up window that pops up when someone calls you.Tried reinstalling, cleared cache and everything. Nothing. Still the same

User is stating when they receive a call with Disposition status and they said “I KEEP GETTING NEVADA CALLS COMING THROUGH THAT GIVE ME A "DISPOSITION" NOTICE THEN MAKES EVERYTHING FREEZE. THIS HAPPENS EVERY TIME I GET ONE OF THESE CALLS AND I HAVE TO COMPLETELY LOG OUT OF EVERYTHING TO GET IT FIXED.”  What do I look at to resolve this issue?

rcmobile:// call not working after upgrading to the new app. How can I get this working again on our Macs?

When creating a customer scorecard, if I want to ask if an agent asked a question and have more than one acceptable phrase, can I put all phrases into one question or should I make multiple questions.Ex: Did agent ask caller if they have ever hired, retained, or worked with an attorney, law firm, or lawyer previously?

Good morning, everyone. We need to resolve a Caller ID issue where external phone numbers are not appearing on RingEX.Currently, RingCX correctly displays the caller's actual phone number. However, the moment a call is transferred to RingEX, the Caller ID reverts to "The Union Bank Company." Additionally, any external call made directly to a RingEX user shows the same bank name instead of the caller's number. Our goal is for the original external phone number to be visible on RingEX in all scenarios.If you have time, could you go and vote for this development? Thank you! I think this would be a simple and nice feature to have. Preserve Caller ID When Transferring from RingCX to RingEX – RingCentral Ideas

Good morning, everyone.  We need to resolve a Caller ID issue where external phone numbers are not appearing on RingEX.Currently, RingCX correctly displays the caller's actual phone number. However, the moment a call is transferred to RingEX, the Caller ID reverts to "The Union Bank Company." Additionally, any external call made directly to a RingEX user shows the same bank name instead of the caller's number. Our goal is for the original external phone number to be visible on RingEX in all scenarios. I’m currently trying to get this feature developed by RingCentral. If you could please vote on it and place a comment that would be great. Preserve Caller ID When Transferring from RingCX to RingEX – RingCentral Ideas

Good morning, everyone.  We need to resolve a Caller ID issue where external phone numbers are not appearing on RingEX.Currently, RingCX correctly displays the caller's actual phone number. However, the moment a call is transferred to RingEX, the Caller ID reverts to "The Union Bank Company." Additionally, any external call made directly to a RingEX user shows the same bank name instead of the caller's number. Our goal is for the original external phone number to be visible on RingEX in all scenarios. I’m currently trying to get this feature developed by RingCentral. If you could please vote on it and place a comment that would be great. Preserve Caller ID When Transferring from RingCX to RingEX – RingCentral Ideas

We have deployed the Ringcentral for Salesforce integration (RingCentral App for Salesforce, version 4.8.3) to a number of our users, and have configured it to automatically log all calls. The problem is that it seems to ignore logging whenever a user calls a person who shares a phone number with any other contact (like when two people are from the same company and their phone numbers both say the company phone number). This is very troubling for us because we are trying to get our users to log everything, and one of the ways we sold this to the users is that phone calls get autologged - but they do not always do so.

Teams embedded RC app using the desktop phone pairing feature use to work properly, but after an update has broken. On one device say your office Windows PC you pair a desktop phone in the RC embedded Teams app, then on your laptop/Macbook on the road or at home you want to use computer audio for an RC call on this device....but no it's paired to your office desktop phone still. You must unpair your office phone on your laptop to use computer audio. But.... When you get back to the office you have to pair your desk phone again as it's still using computer audio from using your laptop. If gets worse if you have more devices...say Office, WFH, and laptop/Macbook you have to constantly pair and unpair between computer audio and desktop phones. Very frustrating!  Desktop phone pairing should be independent per device….just as it use to be and like other functionality  current is...for example the Ring out feature is independent per device.There was an idea on the community site added th

Teams embedded RC app using the desktop phone pairing feature use to work properly, but after an update has broken. On one device say your office Windows PC you pair a desktop phone in the RC embedded Teams app, then on your laptop/Macbook on the road or at home you want to use computer audio for an RC call on this device....but no it's paired to your office desktop phone still. You must unpair your office phone on your laptop to use computer audio. But.... When you get back to the office you have to pair your desk phone again as it's still using computer audio from using your laptop. If gets worse if you have more devices...say Office, WFH, and laptop/Macbook you have to constantly pair and unpair between computer audio and desktop phones. Very frustrating!  Desktop phone pairing should be independent per device….just as it use to be and like other functionality  current is...for example the Ring out feature is independent per device.There was an idea on the community site added th

Our RingCentral app is not accurately displaying incoming or missed calls. This has been happening for a couple days now. I have uninstalled and reinstalled the app, reset the app and logged out and back in several times. I've checked all the settings and nothing is out of the ordinary. Is anyone else seeing this type of behavior from the desktop app?

It seems as if just recently that when I now get a Ring Central call on my iPhone 8 that it calls out the numbers of the dialer (ring.. 9-7-6-4-5-2-8-8-0-2 and then repeats until I can pick it up.) It’s very irritating. Is there a way to change this?It is only when I get Ring Central calls on my iPhone that this happens, not when just a direct call to my iPhone. So I don’t believe it’s my iPhone settings.Please help. Before I pull out what little hair I have left.

Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?

I have a user in RingCentral that has a licensed number and is going on vacation for a week. During that time period another employee needs to make phone calls from that number what do I do to make that available to the user who only has an extension but not a license number?

I cannot login.  It just has the loading screen.

I am using RingCentral embedded integration (rc-* events) in our application.Issue:When an incoming call is triggered:The call rings in both our app(embedded widget) and RingCentral app (mobile/desktop) If the user answers the call in the RingCentral mobile app or desktop app, In our web app, we receive rc-call-end-notify, but the call is being recorded as MissedSample event data from rc-call-end-notify:{ "type": "rc-call-end-notify", "call": { "callId": "xxxx", "direction": "Inbound", "callStatus": "webphone-session-connecting" }}Problem:callStatus from rc events does not clearly indicate whether the call was actually answered or missed Calls answered on another device are incorrectly marked as missed in CRM

Hi community,During after hours, I need to assign AIR to let the caller know the office is closed and forward the call to a voicemail service. However, the AIR service is asking if they can help once informing the client of the office hours. How do I create the rule to transfer to voicemailThank you

Hello there. I’m a new Ring Central Contact Center user and would like to know if there is a robust tutorial on reporting and dashboard building for my center. It’s a bit of a struggle now without direct access to a RingCentral admin. 

I have tried to access the API to no avail and this is getting extremely frustrating now.We have RingSense licenses, user’s are set to record conversations and produce transcripts.I can successfully authenticate to the /insights API:https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/records/3129356…./insightsERROR: {    "errorCode": "InsufficientPermissions",    "message": "In order to call this API endpoint, application needs to have [RingSense] permission",    "errors": [        {            "errorCode": "CMN-401",            "message": "In order to call this API endpoint, application needs to have [RingSense] permission",            "permissionName": "RingSense"        }    ],

It is possible to have both extensions and park locations set up in the HUD, with the park locations showing first? Currently, no matter what order I add members to the HUD, the extensions and parks are segregated, and the parks come last. I need more flexibility with my set up. Anyone know a way? Thank yoU!RObin

In addition to high volume of marketing emails, anyone with notification by email settings are getting a blurb in each and every email notice sent? I opted out of communications in the subscription center just to cut down on the volume from “Joe Fahrner” trying to sell me AIR (and now sending those repetitive emails to other staff!).  Unfortunately, I can’t find a way to remove or opt out the promo copy being appended to notifications by email. The promo text is larger and more prominent than the actual content.AIR fatigue at this point.  

Just wondering if there is a way to only subscribe to RingSense/ACE events for certain extensionId’s (similar to presence events, Telephony events, etc.) instead of having to receive webhooks for everyone in our account with ACE access.

Is there a way we can add branding and customizations to RingCX real time dashboards? From what I can see you cannot.I tried adding the dashboard URL into an iFrame for embedding into HTML but this didn’t work, unless there is another supported method for embedding dashboards?

I have several “users” in different time zones across the US and each user is set to their specific time zone in the user details ->settings and permissions ->regional settings. When I review the call logs, all calls are time stamped to the east coast (I am unclear if that is due to my corporate HQ location or my own user location, both east coast). How can I pull call logs so that calls are time stamped in accordance to when they were received at their respective time zones?

This question seems to have been repeatedly answered years ago, but the interface in Ring Central Admin does not match the solution nowadays. Where do I (admin) reset a users voicemail PIN? This option used to exist previously, but now when I search for it, the option no longer exists (for any user).   I am looking in ‘Users with Extension’ then Phone then Voicemail Settings.  But there is no option to reset PIN.