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We just switched to RingCentral and are trying to utilize the intercom system with the Yealink T48s and Expansion docks. We have gotten the intercom to work by pressing Intercom on the Yealink T48 then entering the Extension Number we wish to use. However when we add someone to the expansion hotkey and setting it up with Intercom to a specific user it just rings the user. How do we get this to work on the Yealink T48s with Expansions?

Hi folks! We were sharing one default phone number with all of our customers to give an experience of our product but while sending more than INVITE SIP message using SoftPhone TS (https://github.com/ringcentral/ringcentral-softphone-ts) to make an outbound call to multiple phone numbers, we’re receiving OK response for only 5 of them, not receiving anything at all for other requests. Is it something we can fix or is it RingCentral system limitation ?

Hi, I saw in this thread that there’s no account-wide SMS notification event. I set up my event filters as per the thread - thanks ​@PhongVu for that! But you mentioned that you need to login with SuperAdmin credentials. I think I’m running into an error that relates to that. I had my boss help me setup the application, since he’s logged in under the Owner account with SuperAdmin permissions. I had him check off every single scope that didn’t require approval, so I’m almost certain that ‘ReadMessages’ was included in the scopes, but I messaged him to help me verify. I used the client ID & secret from the application he set up, and then also switched the JWT to the owner account too. I saw when I switched the JWT from mine to the Account Owner’s that the ‘owner_id’ returned by RC during my auth flow switched over to his user ID as well. So it feels to me like everything should be good? I thought about trying the 3-legged OAuth flow instead but I don’t really think that’s the issue, so I

Unable to make/receive calls on a specific computer in both RC desktop app and browser. The dial button is greyed out with a message saying there is something wrong with RingCentral service. But when I sign in on another computer, everything works fine. Please assist.

When checked the RingCentral Analytics can see the Client to server Ip starting with 205.xx.xx.xx but in the RingCentral article stating advertised IP supernets 205 ip is not in the list. So wanted to understand the exact RC call Routing. IF anyone can help then that would be great.

Your developer guide outlines how to make an api call to the ring cx platform to retrieve a report called DIALER_RESULT_DOWNLOAD. https://developers.ringcentral.com/engage/voice/guide/analytics/reports/dialer-result-download-report However there are very specific schema in the call that apply only to that report. These are referenced as report criteria in the body of the request. For example the GLOBAL_CALL_TYPE report has a different set of schema https://developers.ringcentral.com/engage/voice/guide/analytics/reports/global-call-type-detail-report "reportCriteria":{ "criteriaType":"DIALER_RESULT_DOWNLOAD_CRITERIA", "startDate":"2020-04-22T00:00:00.000-0000", "includeAuxData":true, "includeXferData":true, "includeSpeedToLead":true, "dialedLeadsReportType":"ALL_LEADS", "systemDisposition:":"ALL", "schedule": { "repeatOption":"ONCE", "scheduleTimezoneName":"US/Eastern" } vs. "reportCriteria":{ "criteriaType":"GLOBAL_CALL_TYPE_CRITERIA", "startDate":"2020-04-22T00:00:00.000-0000", "conta

I have a user who has access to Analytics and we have assigned her custom role to have access to the company call logs and user call logs. She only shows access to pull analytics for 26 users of the 211 that we have in the organization. She doesn’t need full access to the 211 but there is at least one user that should be available to her that is not. I’m needing help understanding what I need to look at to get this missing user into the proper settings so they will show on the Analytics report.

Can I filter agents by queue in the RingCX Agent Supervisor tab?

Hi, I’m building an integration with RingCentral and JobTread for a client, and I’m trying to configure the RingCentral settings so that Automatic Notes & Transcripts are always enabled at an organization level. Since there’s no organization-level option for enabling this, I’m wondering how else I can accomplish this. I originally thought I’d have to do this by instructing each user to go to RC App → Settings → AI → Automatic Notes and Transcripts and enabling it, but I saw that there was a new setting on the admin panel, where we can go to the RC Admin Portal → Users → User List → Users with Extensions (or without) → click a user → Expand the AI section → click the AI assistant heading → Enable AI Assistant and Automatic Call Notes. I thought this would at least allow the company administrator to be responsible for enabling this setting, but when I made the change I saw that the Automatic Notes & Transcripts setting was still disabled on my (user) RC app instance (in RC App → Settings

I am getting an error `Parameter [OriginalMessageId] value is invalid.` when trying to send a re-send request through API. I’m using this documentation: https://developers.ringcentral.com/guide/messaging/fax/resending-faxes Error details: Response:StatusCode: 400, ReasonPhrase: 'Bad Request', Version: 1.1, Content: System.Net.Http.HttpConnectionResponseContent, Headers:{ Date: Mon, 21 Jul 2025 07:47:48 GMT Connection: keep-alive RCRequestId: ----- RoutingKey: ----- X-Rate-Limit-Group: heavy X-Rate-Limit-Limit: 10 X-Rate-Limit-Remaining: 9 X-Rate-Limit-Window: 60 cf-cache-status: DYNAMIC Server: cloudflare CF-RAY: ----- Content-Type: application/json;charset=utf-8 Content-Length: 306 Content-Language: en-US}Content: { "errorCode" : "InvalidParameter", "message" : "Parameter [OriginalMessageId] value is invalid.", "errors" : [ { "errorCode" : "CMN-101", "message" : "Parameter [OriginalMessageId] value is invalid.", "parameterName" : "OriginalMessageId" } ], "parameterName" : "OriginalMes

I’m looking into possibly adding Ringsense to our current RingCX setup. With Ringsense, can both agents and supervisors access it, or just supervisors? I’m assuming if agents can access it, they will only be able to view their own calls, get AI summarizations, and see how their calls are scored, correct?

How can I ensure that the annotation tools for meetings are always enabled for all participants?

Hello Everybody!I tried to make a call on my computer, and I received an error advising that there was a problem and I needed to try again later.

Hi folks! In RingCentral SoftPhone TS: https://github.com/ringcentral/ringcentral-softphone-ts I see we can transfer audio on Opus and PCMU, but is it also possible to transfer audio on raw PCM ?I know transferring decompressed audio would be efficient but I’m having to pass the audio to another service in raw PCM and also receiving audio in raw PCM from there, and in the middle I’m having to decode/encode the audio which is causing to high CPU usage, so I was looking if it’s possible to transfer audio in just raw PCM with RingCentral SoftPhone TS as well so I wouldn’t have to decode/encode the audio. Also in SoftPhone TS, I noticed TLS connection for transferring SIP messages is getting closed immediately after 2mins of connection established, so when call continuous more than 2 minutes, we’re not receiving any messages from TLS at all, especially when callee ends to call, we’re not receiving “BYE” message which is causing to have our call active forever, is there any possibility to m

Does Ring Central offer AI quality assurance/management and metrics for customer satisfaction on calls? Thank you in advance!

Deleted users in the admin portal. Need to reinstate their accounts.How would we do this?

How can I get Ring Central to EXPEDITE my telephone number porting over. It is my existing number!!!! I have no active telephone service until this is done!!!!! Ring Central says it will be at least 2 weeks. I also ordered my phones through RC and paid $36 for overnight shipping on a Thursday and didn’t receive the phones until the following Monday afternoon!!!!

Is it possible to tell if a user used the Smartphone/pc app or deskphone to place a call? As everyone knows, you can use the Ringcentral app on your computer to place calls, and you can use a deskphone to do the same thing. Do the logs differentiate this at all? Is it possible to look at the logs and see if a user was using their Deskphone versus using a version of the app to make a call?

Registration OTP codes not received. I did not receive a code from Telegram to the email associated with the RingCentral Direct number. Please help to solve this problem as soon as possible. Thank you!

We have hundreds of phones and users and are in a transition to go with RC from our old on prem Mitel equipment.. Our front desks currently use a generic user for their extension i.e. Admit 1, 2 ,3 etc. occasionally someone is out sick and a floating personnel is put in their place and currently has no issue being on the generic account using “front desk 1”’s extension and mitel app. going forward we need to phase out the generic account for accountability reasons. is there a RC feature or set up that allows a temp person to sit down at a shared desk and use the “front desk 1” extension but with their own personal account log in on a connected app so we can keep track of who is doing what? (beyond manually swapping user extensions every time they move someone around to cover). the important factor is the extension number stays the same since it’s in a directory.

Over the past two weeks we have started receiving SMS messages with the message “help”. The inbound numbers are random and very infrequently the same. The majority of the numbers being targeted are not published so am assuming a bad character somehow retrieved them. In looking through the SMS logs concentrating on Company Numbers I am seeing the inbound text and then an immediate outbound text to that very number. These Company Numbers are only monitored by myself and am not responding to these texts. When logged into the app as admin I am not seeing any outbound text. Also, the admin account receives other texts but am not seeing any similar auto response. Any ideas why these auto responses are being generated? Thank you, Susan

Hi RingCentral Community, I created a RingCentral account via the mobile app, but I did not link a phone number and did not activate the phone system. I do not have admin portal access, and I cannot see any “Close Account” option in settings. I tried submitting a support request, but I get an error: "Case not submitted." I also tried email and chat support, but no response so far. Please help me delete my account associated with this email:📧 [Your Email Here] This account is not in use and I want to permanently remove it along with any associated data. Thank you!

I have 4 x accounts all linked. In the RingCentral Desktop app under contacts the user sees all users as contacts from all 4 accounts. Is there any way to restrict it to just see the users from the account that the user belongs to?

We have developed a desktop application that individual users log into. We are making calls using the call-out function in the API as well as getting the user's devices, extension info, and subscribing for notifications for user call sessions, so it's very user-specific. I understand from the information at this link that users can only generate JWT tokens if they have a developer account, and the individual, end users don't have developer accounts - https://developers.ringcentral.com/guide/getting-started/create-credential: "JWT tokens are created exclusively within the RingCentral Developer Console. For this reason, JWT credentials can only be created by users who have a valid developer account or role." In the section about creating tokens on behalf of other users, it also mentions that they should be in the list of developers. If we're able to get JWTs for users who don't have developer accounts, that would be a good solution here. Please let us know if that's possible or if you ha

I am trying to access workflow and back them up via API calls. I am able to authenticate without any issues but either I do not have the right scope or that data is not exposed? Basically trying call via this $exportUrl = "$ServerUrl/restapi/v1.0/account/~/workflows/$WorkflowId/export" Getting this error:- Error backing up workflow 103 : { "errorCode" : "AGW-404", "message" : "Resource not found", "errors" : [ ]} As for JWT scope I have Call Control & Read Accounts.