RingEX

Hello,Would it be possible to create a "drip" SMS campaign via Salesforce using RingCentral?

I want to transfer a voicemail from call queue ext 270 to call queue ext 250 

Hi everyone,Just wanted to check if anyone else is experiencing issues with outbound SMS in the RingCentral desktop app.My messages are not sending properly, and I’m trying to determine if this is a system-wide issue or something account-specific.Is anyone else having the same problem, or has anyone found a workaround? Thanks in advance!

We would like for a task to stay “Unread” (highlighted for the recipient of the task) until it is marked “Complete” even after it has been read. How do we do that? Thank you!

5 times customer support helped changing the languauge in terms and conditions but Ring Central is not approving it. Its keep charging $22 per request. Is it some kind of money making trick? 

5 times customer support helped changing the languauge in terms and conditions but Ring Central is not approving it. Its keep charging $22 per request. Is it some kind of money making trick? 

I just finished set up SMS but one of our customer service still cannot use it and still showing Setup in progress. and I cannot register them what the next step I can do to resolve this issue. thank you.

Our phones (Polycom VVX 601 and VVX 400) have an envelope icon in the upper left corner of the presence screen. I would like to configure the phone to show a badge indicating the number of voicemail messages I have not yet listened to. Can the be done?

In the Classic App, you can easily select/delete multiple messages at one time.I cannot figure out how to do this in the new app.Am I just missing something? I send and receive hundreds of texts per day and like to be able to go in and clean up my inbox.

How can I turn off email notifications for calls and texts?

As per title.I've got the MSI latest version installed, and tried with local administrator credentials on the pc, along with regular user, tried running the teams desktop plugin as admin and teams as regular user (then the reverse of that), tried the latest teams versus teams classic (with same admin/non admin or full admin) and in every scenario, this is what's happening:Teams opened and logged in, click on ringcentral embedded app in teamsManually opened ringcentral for teams desktop plugin, appears to be runningGo back to teams and ringcentral embedded app says 'Loading RingCentral desktop plugin...' with no further informationTried checking logs (windows event viewer, rc logs etc) and not sure what exactly is stopping it.Were I to guess, something is stopping the embedded app from 'seeing' that the desktop plugin is running, but I don't know how else to get around that (having already disabled a

I continue to be notified by fellow employees that they are unable to find me in their contacts and that my profile is hidden. I’ve searched though all available setting and cannot find anything where it’s an option. 

Good morning,I am attempting to configure a custom cover sheet for our office to use for faxing.I have all of the fields working, except the sample template does not show how to get a page count value to return. Is there a trick to this?Thank you!

Recently RC has stopped offering the normal Polycom ATA devices we use for fax machines. I was told the Cisco ATA 192 would offer the same functionality.On multiple devices we have discovered that the internet out port on the device (labelled as "Ethernet" on the device) does not seem to function. I have spent the last week plus poking around in the online configuration utility and I cannot get this to work. I can get the device online, I can fax in and out, everything works other than the port on the device that is supposed to be used for another device to access the web will not allow a connection. I believe this has something to do with the IP address on the port being assigned to a weird value.I am still waiting on a solution from RC Support. This has stopped all fax conversions currently so hoping that either 1) there is a solution already from someone on this board or 2) help others who are stuck with this issue.

I am new to the RingCentral platform. I also have never configured Polycom phones before. With guidance from RingCentral Support I have been able provision our mix of Polycom VVX 400 and 601 models. I also set them up with soft buttons showing the other extensions using the names of the office’s users.Why can the soft buttons in Position 1 and 2 not be edited or moved in Users → Users with Extensions → Name → Devices & Numbers → Presence? Why does the name of the user of the extension for which the phone is configured appear twice? This is redundant. Can one of them be removed?Also see the attached JPEG file. Apparently, adding inline images in this editor has been disabled.

I want to clean up old Team chats that have been created and not used.  Is there a way for me to do this?  I can’t seem to find it in the Admin tool.

There is no reason why this has not been done yet. We are a small business. My father died on Monday, yet I still have to work as 90% of my clients text instead of call or email. There is not even a standard message reply that I can set. I literally just have to deal with the work while I am off dealing with the passing of my father. This is just ridiculous as I see threads of this kind going back at least 2 years. 

How do I view scheduled meetings in the new RingCentral Desktop App? In the RingCentral Meetings app, there was a tab for "Meetings" where I could see all recurring and scheduled meetings.

Our law office maintains seven (7) dedicated conference lines. We would like the ability, directly from the RingCentral app (desktop, browser, or desk phone), to click a “Conference Line” button that displays and initiates the 7 office-owned conference lines, rather than each user’s personal conferencing details.Ideally, this button would provide immediate access to the conference dial-in number, host access code, and participant access code, along with the ability to start or invite participants to a conference with a single click, without requiring manual dialing or the entry of host or participant ID numbers.

I had to reload with Windows 11. I can’t get the buttons on the Voyager to respond in Ring Central Firmware is up to date. Tried Factory ResetAny help appreciated.  

I am trying to register my SMS campaign on my account. However, it was rejected due to error saying Brand name does not match the DBA name registered. It actually clearly matches so if community manager can reach out to me, that would be great. Thanks   

I receive after hour sometimes really late messages as well as on the weekends when I don't work is there a way to turn off messages 

all my calls are going to voicemail.

Hi!If agents are still logged in calls are being received even though it is after the set hours of operations for the business.My understanding is that inbound calls afterhours should hear the set afterhours message, and go to voicemail even if agents are still logged in and available. Is there a way to make sure calls do not come through afterhours?Thanks!

Hi, Any help would be gratefully appreciated! Due to OBi302 not available, i am attempting to provision a poly 400 ATA. Existing provisioning tools do not seem to match configuration changes required in portal. I have also attempted manually configuring SIP but think I may be missing something!