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Issue details:We have successfully set up the webhook endpoint in Salesforce, and during the validation phase, we received a valid Validation-Token. On one occasion, we were able to successfully retrieve the request body, which included the expected event data. Below is a sample log from that successful attempt:/*****************************************12:47:02.1 (14197701)|VARIABLE_SCOPE_BEGIN|[10]|validationToken|String|false|false 12:47:02.1 (14204992)|VARIABLE_ASSIGNMENT|[10]|validationToken|null 12:47:02.1 (14208322)|STATEMENT_EXECUTE|[11] 12:47:02.1 (14209696)|STATEMENT_EXECUTE|[17] 12:47:02.1 (14244104)|HEAP_ALLOCATE|[17]|Bytes:863 12:47:02.1 (14248825)|VARIABLE_SCOPE_BEGIN|[17]|requestBody|String|false|false 12:47:02.1 (14254993)|VARIABLE_ASSIGNMENT|[17]|requestBody|"{\"uuid\":\"80248989911 (843 more) ..." 12:47:02.1 (14257582)|STATEMENT_EXECUTE|[18] 12:47:02.1 (14259132)|HEAP_ALLOCATE|[18]|Bytes:17 12:47:02.1 (14261990)|HEAP_ALLOCATE|[18]|Bytes:880 12:47:02.1 (14274894)|USER_D

I recently conducted a test by sending a fax using the following RingCentral API endpoint:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/message-store.In this instance, I mistakenly used an incorrect fax number. I was expecting to see a "Failed" status for the fax, but I am currently only able to view faxes marked as "Sent." Could you kindly guide me on how to retrieve the status of failed faxes or direct me to the appropriate method for monitoring this?Thank you for your assistance.

I'm trying to disable fax cover sheet for faxes.When I go to users->users with extentions (or templates->user settings)->select the user->Outbound Calls/Faxes->fax settings and go to Cover Page options, there's no "None" option to disable the cover sheet, there only 'Blank' option, but it doesn't disable cover sheet, it’s still present as the first page (it’s just blank). But I need to remove it at all.   

Hello, after I pay for my TCR SMS campaign registration, I get the error "External tcr api failures". Please advise. Thank you.

When creating a new adaptive card using the API (https://developers.ringcentral.com/api-reference/Adaptive-Cards/createGlipAdaptiveCardNew), it would be very useful to receive the created cardId in the response, this way we can use that Id to modify the card content later.Thanks!

Good morning. Is there a way to have the call queue number shown as the caller id? Its not a company number therefore we cannot select it in the caller id dropdown but is there any way to show this as caller id when its a call queue? thanks all

I am looking for a way to configure SSO without it getting forced down to all users. We want to configure and enable it, and then hand pick a test group to roll out to before we blanket the entire organization.I am looking for the settings to allow us to control per user, as well as then the best way to switch to the whole organization and enforce it once done testing.Thanks!

Hi I would like to move a softphone number (assigned to an extension) back to inventory please, how do I do this please?

Ever since the most recent update to my installation of Ringcentral, the Ringcentral message window is opening when Windows starts (refer to the attached example). I don't recall authorizing this behavior, nor even being given an opportunity to authorize the behavior. Please let me know how to disable the autostart of Ringcentral – Message  

​Hello,I’m trying to pull a list of users (https://developers.ringcentral.com/api-reference/SCIM/scimSearchViaGet2) with their phone numbers, however when the list contains multiple users, the phoneNumbers array is omitted.  I found this post from a few years ago with a similar question https://community.ringcentral.com/developer-platform-apis-integrations-5/scim-search-list-users-does-not-return-phonenumbers-array-nor-simple-phonenumber-string-2611but it looks like Phong only tested it with a filter on a single user. Python code for pulling a single user (same result when using the filter param): queryParams = { 'startIndex': 2, 'count': 1 } rcsdk = SDK(CLIENT_ID, CLIENT_SECRET, SERVER_URL) platform = rcsdk.platform() try: platform.login( jwt= JWT_TOKEN ) except Exception as e: sys.exit("Unable to authenticate to platform: " + str(e)) response = platform.get('/scim/v2/Users', queryParams) print(response.text())Here is the response fo

I cannot seem to be able to forward calls to an external number. I get the following message : “you cant forward calls to a number assigned to your account. To forward calls to another extension, please select the extension directly.” Note : the external number I am trying to forward to has been scheduled to be ported into RingCentral next week. Thanks

When trying to connect the RingCentral Unified Chrome extension to the Redtail CRM, I receive the error “Failed to get API Key.” I have verified that my credentials are correct. How do I connect successfully to Redtail?

How to record a non phone presentation in clients home

What phone numbers are added to the pull down list in the Settings>Phone>Default caller ID.  Can I add an additional number to the list?

We were installed a few years back and multiple ring groups were created for us.  Since then I’ve created a few mimicking what was previously done.  Now we have a total of 64 ring groups and the majority have never been activated.  The only ones that have been are ones that someone monitors/manages the voicemails or changes the greeting.  Are there any benefits to having ring groups activated? Thank you

I just got two new Poly VVX450 Handsets, with 1 expansion module each. How do I set up the presence keys to hide the surname/last name? This article hints that I should be able to set the last name to a period to have the last name blank. In practice this does not work. Eg if I have an extension for room AG203 with the following name:First Name: AG203Last Name: .It will show up on the panel as AG203 . I’d prefer it to hide the last name for extensions that do not have / need one displayed. I know I could set up a speed dial instead, which would let me enter any name and number, however I would like to keep the presence detection feature. Thanks

We are a new client and our numbers have been ported over from our previous carrier today.All users are unable to text via the RingCentral Unified CRM extension for Bullhorn.All users are reporting the error, “A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator...”RingCentral and Spectrum Enterprise support stated they do not support this tool, and to reach out here.Direct numbers have been assigned to each user in the RC admin portal.

When calling into our RingCentral number there is a no dial-tone. This is a new problem and I can't figure out how to fix it.

We have several message only extensions used for departments’ general voicemail only.  They are currently configured to email a distribution group with the recording attached.  Since the managers are receiving emails from multiple message only extensions it would be helpful to identify the mailbox in the subject line if the email.  Is this a possibility? My end goal is to have multiple managers monitor multiple mailboxes as efficiently as possible.  If there is a better way to approach this please share your opinions. Thank you

Can extension level telephony session events be subscribed through particular extensions login details( JWT?)?I am not sure how this works, can I subscribe to other extension telephony events using a Super Admin JWT token?

Hello.We are looking to integration calls into our desktop application.  We did some testing, and since most users are using soft phones and due to the lack of stable deviceIDs for those, we are opting for using Call out to call the employees phones directly.  Besides the above, during testing we ran into two issues. One being that an Admin cannot initiate a call out on behalf of another user/extension.  Unless there is another route we will implement an OAuth flow for the users to authorize the system on their behalf.The larger concern however, is during testing we were able to initiate the call without issue, but if the 1st leg, the one initiating the call receives the incoming ring central call, but declines for any reason, the second leg of the call is still initiated, leaving a potential customer/client with dead air.  This could eventually lead up to our number being flagged if it were to repeatedly.Is there any way to manage the call to prevent this from happening, whether throu

The RingCentral CRM Extension creates duplicate contacts in Clio. I wanted to know how to it is possible to avoid this issue and also it doesn’t provide the option of saving contacts only in RingCentral without saving it in Clio. 

Hi! We have just acquired RingCentral through the Vodafone UC subscription, and we would like to automatically create new users in RingCentral using Entra ID. The users currently do not exist in RingCentral. Additionally, we would like to pass attributes such as extension numbers, as well as the area code and the actual phone number, through Entra ID.We have already set up SCIM via the Enterprise App according to the documentation.I have seen that it's possible to create an extension with a softphone, which I have done, and provisioning via the Entra Enterprise App worked on-demand. However, my goal is to avoid manually creating extensions beforehand and then having to reassign phone numbers or extensions afterward.What is the best approach to fully automate this process?Thanks! 

Hi all,Just querying if I can get Trend graphs to display in intervals less than hour?  (ie per 10 or 15 mins).Reason for request.  We had our “Giving (Donation) Day” recently and would like to see if calls spiked to the appropriate queue when we had recognition of the event or specific interviews on radio.I have a report that gives the calls broken down for the hour, but would just like that in smaller interval.  I have also download call logs but cannot work out an effective way of grouping calls (limited excel capabilities).Cheers, Stephen

I would like to have a print out of phone codes like(#123- transfer to voice mail) on a desk phone connected to a Polycom OBi302. pressing #1 will get you extension 1.