Solved

I have read what’s in the forum about this. First about making sure you added the URL in the panel, and second making sure you are using the correct ClientID, but I double-checked both.This is the URL I’m generating:https://platform.ringcentral.com/restapi/oauth/authorize?response_type=code&redirect_uri=https%3A%2F%2Fgo.appointmentcore.com%2Fapi%2Fv2%2Foauth-callback%2Fringcentral&client_id=7FrbxOLh2MKfkFQGzYiwFr&state=ZWQyMDNhY2M4Zjc4YjI0YjE3NzhiNGZmYmQ5ZTNkMWV8Mjg0MTd8bXktaW50ZWdyYXRpb25zLXBhZ2U%3DYou can see the redirect URL is set up: What am I overseeing?

Is it possible to block a fax number? I receive anywhere from two to twenty a day. We are receiving order confirmations from a vendor and have asked them to stop numerous times. They transitioned to a new program and they can not figure out where the box is to uncheck this oition. They said it’s an anomaly because they can not figure it out. Please advise how to block this fax number from incoming faxes. Thank you

I am having serious problems with the app. If I log into Pipedrive and connect to my RingCentral number, it asks me to uninstall / install the app on the Pipedrive marketplace. When I do that, it kicks out my coworker from their Pipedrive / RingCentral account and asks them to uninstall/install the app again in the marketplace.This will keep happening. I have 3 Pipedrive logins and 3 RingCentral phone lines, how do I connect all of them? 

We have hired an outside company that will be an overflow to several call queues.  If the call isn’t picked up by a call queue member within 20 seconds the call will be forwarded to an external number.  The only place that I can find a setting to forward to an external number is during afterhours.  Am I missing something or is there another way around this? Any input would be appreciated. Thank you

We use RingCentral as our Tech Support Phone line, and we have 4 users who rotate weekly on answering calls during Off-Hours. We would like the ability for each person to send and receive Texts from the main company line during that time.Right now, only the operator can send and receive SMS texts from the main company line. At least give us the option to change who is the operator based on our routing rules.

Hi. I am currently working on an app that will reassign phone numbers of our employees. I am using this call https://platform.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/phone-number. When I do, I get not only the numbers assigned to the extensions but others including “the features and company-level numbers that may be used when performing different operations on behalf of this extension” I just want numbers assigned directly to the extension. I’ve tried changing the parameters but “usage” and “type” but those are independent of this and do not help. Is there a way I can get this information?

Do you know if an MSI version of the app with auto-update is available or will be available soon?

I have an employee’s RingCentral Extension that will not give the option to login to Redtail.  Not sure what to do from here.  We have uninstalled and reinstalled the Ringcentral app and the chrome extension.  Here is a picture of mine vs my employees. Any advice?  

Bullhorn Applicant Tracking System Rest API integration request. I spoke to Bullhorn and was told that Ring Central needs to request the integration on their marketplace site. Your competitors already have the integration.

Is there a way to pull my contact list data from our Bullhorn CRM to my RingCentral Application to identify any incoming calls or incoming SMS messages based on our Bullhorn CRM data?  Also to sync the contact data from our Bullhorn CRM into the RingCentral dialer or SMS field for outgoing calls and text messages without using the Tenfold extensions and solely utilizing RingCentral applications?  

I'm hoping to have Ringcentral log call data and text messages into contact fields in Pipedrive

What is the current state of development on setting up an integration with Pipedrive (not through Zapier)?

Under dashboard > credentials there’s an N/A where credentials used to be. What happened to them? 

The ringing sound in the Salesforce integration is so loud and is not adjustable in the integration. When someone is on a call with a customer and another call comes in, the SalesForce ringer is so loud that it makes people jump. Can we turn off the ringer in SalesForce? Or at least change it so that it's not so loud? Since it's ringing in conjunction with our other RingCentral apps, it going completely away would be fine.

Hi, We had this pop up two weeks ago but only on our T46U phones. Whenever we try to view a missed call or view call history in the menu, we get an error message that Authentication Failed. Please Try Again. This is across our entire organization. I put in a support ticket, and within a couple of days, I received two phone calls and an email from Ring Central telling me that it was a known issue affecting several of their customers, they had re-created the issue, but didn’t have a resolution yet. A few days later, Ring Central closed the support ticket as resolved, but we’re still having the issue. I re-opened the ticket and tried to escalate it, but I’ve not heard back from anyone at Ring Central. This is causing significant issues in our workplace, so I’m trying to find a solution.Thanks, Mike Camden  

Hello, new to ring central with company and i am looking for other ring tones to add to my receiveing calls list instead of just bell and other one where can i get more ring tones? current version is: 22.3.0.44615 thanks

It's a bit surprising that RingCentral isn't laser-focused on integrations through its app for every major CRM. For RedTail, all that is available is a dangerously insecure Chrome browser extension that doesn't actually work.

I have an employee’s RingCentral Extension that will not give the option to login to Redtail.  Not sure what to do from here.  We have uninstalled and reinstalled the Ringcentral app and the chrome extension.  Here is a picture of mine vs my employees.  

We have a couple of Yealink T58W Pro phones with the camera, and I cannot for the life of me figure out how to do a video call with another person with the same phone. Not trying to do anything fancy. I know the camera works because I can see it working on the camera app.

The old RingCentral Softphone would mute (and pause) podcasts, Spotify, etc. when answering a call. There's an option to choose this here: https://support.ringcentral.com.au/s/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call But it got dropped out of the new release of the "RingCentral app".

I had an application built that relies on the SMS gateway. For the last several months, I have been experiencing issues and as of this last week the issues have escalated. Massive delays in text messages being sent after initiated, some being sent in the middle of the night. As of today, almost 100% of the API calls have failed. In my web application custom application, there is a form where some information is filled out and when the form is submitted it triggers 2 actions; 1 - The phone number entered in the form receives a text message2 - The information in the form is texted into a group text message  In the admin panel for my custom application, I am able to create new text groups and add or remove numbers in existing groups. For the last 2 months, every time I update a groups numbers the text messages stop going through. Sometimes, randomly, after a few days I’ll be able to update the numbers and it will start working with those new numbers. It’s not consistent at all, sometimes

I answer two separate phone lines for my bosses. When they try to dial each other directly, those internal calls also ring to me. How can we bypass them ringing to me so they can quickly connect with one another? Is there a way for us to set up a rule for all internal 3-digit calls to automatically route to the bosses and not the assistants? Thank you!

Hi,I have a basic Node app and having issues authenticating. I have set my server, clientId, secretId and jwt. However, I keep getting this errorThe [Audience] claim value must contain a token endpoint URLMy code looks like:const RC_SDK = require('@ringcentral/sdk').SDKconst path = require('path')require('dotenv').config({ path: path.resolve(__dirname, './.env') })var rcsdk = new RC_SDK({ 'server': process.env.RC_SERVER_URL, 'clientId': process.env.RC_CLIENT_ID, 'clientSecret': process.env.RC_CLIENT_SECRET});var platform = rcsdk.platform();platform.login({ 'jwt': process.env.RC_JWT })platform.on(platform.events.loginSuccess, function(e){ console.log('LOGGED IN')});platform.on(platform.events.loginError, function(e){ console.log("Unable to authenticate to platform. Check credentials.", e.message) process.exit(1)}); 

greetings. I have a user that states she hears a beeping during call that are being auto recorded. this interferes with conversations and messages she leaves with customers. I have removed the auto-recording feature from her user and it stops beeping. I reactivate is and she hears it again. She has the same settings as others users in her department and they do not hear any beeping. Thank you for your input.

I have many call queue users who will continue to get calls when their computer is locked even though they toggle off Accept Call Queue Calls and change their status/presence to DND. When they unlock their computer, it shows their status as Available and within several seconds it changes back to DND. Please help!