Admin Portal & Account Management

Just got a new cisco 8861 phone.  I have a direct internet connection.  It is asking for an activation code and there is none.  Please let me know the work around. 

I’m trying to access call recordings older than 90-days (we pay for 1 year of storage).  Apparently, they are available in cloud storage via the admin console.  However, I don’t have an admin console option when I log into the admin portal. I also tried to access them via “archiver”, but it doesn’t look like that ever got set up for our account. 

Can you confirm whether external guests added to a RingCentral team chat can initiate direct conversations with other employees within the organization, If yes, is there any communication restrictions or permissions that we can apply to external users within the RC platform for stopping this?

I opened a case on 3/20 and there is no indication it has been seen. The case has a New status and there are no replies from RC support.Will a mod please help me? I can msg my case number or whatever else you need.Thank you.

We are an existing user of RingCentral and seem to have outgrown the system in it’s current set up.  I have spent over 4 hours on the phone with technicians and am not making much headway.  I need  more advanced support that can explore options.  I believe what we are trying to accomplish is fairly straightforward and not uncommon but can’t seem to move the ball forward.  Any suggestions on contacts would be greatly appreciated. 

The time on the phones is an hour ahead and it is not changing? 

i have a couple of questions about international calling, 1 how would i turn it on, and only enable it for certain people, and two we do not have international calling credits with our current plan, do we need to have the credit bundle purchased to make international calls?

We have been having issues for about 2-3 weeks already.  We’re not sure if it was even longer.Incoming/outgoing fax not being received.  Also same issue from the sender. We are a clinic in Calgary, AB Canada and it is unacceptable in providing patient car if fax is not working.TERRIBLE SERVICE FROM RINGCENTRAL.  Support wants us to keep telling the other clinics who are having issues to “report to their side, as RINGCENTRAL side is okay”. What’s more troublesome is the logs are saying either it was “sent”, “received” and mostly “unknown”.  With “Unknown”, RINGCENTRAL doesn’t investigate. I already told them that it seems to not be an isolated issue as it involved clinics who use TELUS as a provider.   RINGCENTRAL needs to go to TELUS directly to solve this.   I’ve coordinated with support, have a support ticket and still no response.  Looking at other options for a Fax and phone service that is relia

TCR Registration is taking a long time to be approved. Is there a way to speed it up or get in touch with someone for help? There is no option for help on the website. I wished I was informed of needing to sign up for TCR when signing up with ring central. 

We originally imported all our users via SCIM about 12 months ago.Is there a way to update the user information showing in RingCentral (ie Job Title)?If not, can we switch the integration off and gain the ability to edit the user information.*note* we have approx 1400 users 

We have set up our SCIM link to Entra ID and we can provision users. The issue is that when users are being provisioned, their name on RC is not correct.DisplayName (Entra ID) - Test Username.giveName (RC) - Test User UserI cannot see why the DisplayName is being pulled through as having an additional surname. The displayName in Entra is ‘Test User’The attribute for name.giveName is set by the attributes in the Azure app. Has anyone else had this issue?

Anyone able to load https://www.sms-campaigns.com/?

Description: We recently conducted a pentest with our network and the following items showed up as vulnerabilities on polycom devices. Please let us know how Ringcentral is addressing the vulnerabilities below:Devices: Polycom VVX 450, Polycom ATA W60P JQuery 1.2 < 3.5.0 Multiple XSS -The remote web server is affected by multiple cross site scripting vulnerability.SSL Version 2 and 3 Protocol Detection - The remote service encrypts traffic using a protocol with known weaknesses.TLS Version 1.0 Protocol Detection-The remote service encrypts traffic using an older version of TLS.SSL Medium Strength Cipher Suites Supported (SWEET32)-The remote service supports the use of medium strength SSL ciphers.SSL Weak Cipher Suites Supported-The remote service supports the use of weak SSL ciphers.SSL RC4 Cipher Suites Supported (Bar Mitzvah)-The remote service supports the use of the RC4 cipher.

My client had a billing issue and explained he had tried to contact sales and support several times, only to be placed on infinite hold. When he did get an agent, was told there are 86 calls in the billing queue.  The rep offered to leave a message for call back, and no one returned the call twice.  I was on the line for 30 minutes with an agent who could not help and offered to transfer me to the billing queue, assuring I would not lose the place in queue.  Waited another 10 minutes with silence, call still connected but no one ever returned.  Since this has been ongoing for several weeks we are aware of, is this the proverbal writing on the wall that RingCentral  “used to be” the best for customer support?  I have been on hold for billing department now for 1.5 HOURS!

I had no problem adding the first 3rd party phone. I would like to add a phone that rings the main and only number when I am at home. I get stuck when I am trying to add a new 3rd party device when it comes to assigning a number. Since I only have the one number I can get no further. This should be a straight forward thing but it isn’t. Can someone point me to how to accomplish this. 

I need assistance in getting in contact with my account manager or someone that’ll respond.Over the last year, I’ve been in contact with an assigned account manager, on numerous occasions communication between my team, and myself has broken down completely - we’ve been left in the dark for weeks on multiple occasions. I can highlight one occasion of being provided with numbers that are completely unusable for us  This is a recurring theme with RingCentral and is proving to be very disappointing.

I can’t seem to upload my customers PDF bill. I can upload a bill for a different customer, which is obviously not right. The loading wheel just keeps spinning and will not allow me to move forward and choose a date for port. Why, if both bills are a PDF can I not upload the correct one? I never get an error message it just continues to load. 

Outside of receiving emails regarding maintenance that keeps getting pushed out, is there a “single source of truth” where we can look at daily to see what is scheduled?  Keeping up with multiple emails, with same subject, is not doing it.  Thanks!

How can I set my office hours to be reflected in my presence automatically for days/times that I am actually available so I dont have to do it manually. Cant I just set my work hours so my team knows when I am in or out?

What is the difference between a Softphone and a Direct Number under Phone System > All Numbers?

Hi there,I am trying to change my Main Company Number to a number I had ported in. The number is in our number inventory, but when I go to change the main company number, the number isn’t showing up in the inventory. I’ve attached screenshots here.Basically, I just want the number we had ported in from NumberBarn to be our main number. It’s 844 LIL LOAF. :)Any help would be appreciated!Rian

“Please hold while we connect you” music is so bad, can we change it? and where?

We have been fighting for our TCR SMS registration for over 3 months now. They have denied it several times saying that we need to fix one thing. We fix that one thing and then it’s denied again. This last time, I was told by one representative that I didn’t have enough information about what these messages will be used for. We added the information and resubmitted application. When I followed up, I was told by a separate representative that we had too much information. It has not been over the 20 business days that I was told it would take to be approved, and no one is able to give me an update. I spend over an hour each day on hold just trying to reach someone, only for them to say that they have no update and they are escalating the case. Looking for help and guidance on who to contact and how to get some answers. Thank you in advance. 

Hello,I’m wondering what is the best and fastest way to get RingEX licenses removed from our company account? I want to reduce the quantity of licenses billed to us.Usually, I’m just calling RingCentral support to ask them to do this (even though it’s not always convinient, because sometimes they are expiriencing high volumes of calls), but the last time I called they told me that it can only be done through our account manager and I was told that our manager will reach to me within 24 hours (she didn’t). I was surprised because I did not expect that such a basic action could not be performed without the approval of the account manager. The problem is that I can’t reach out to my account manager since 7/11, so I’m a bit confused now.

Our company needs to downgrade the number of licenses we have in order to reduce cost and eliminate lines, phones, and users that are not needed, but I have been unable to find anything pertaining to an option for license removal. It looks like 10 licenses were purchased originally but we currently don't need that many. The people that set this account up and configured the system are no longer with our company so I am coming into this with very little knowledge of what I'm doing. How do we remove licenses so we can downgrade from 10 to maybe something like 4 or 5?