RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages
Ask questions, learn from others, and grow your expertise
Is there a way to have the caller, transferee and call transferring to all be connected on the call and when transferee has finished can hang up and call still be active?
We just got our SMS approval on our acct today but I am not able to receive texts from the main line only my direct line. And I am only able to send texts from my direct line. Is there a setting to click that will give me access to both lines for texting? As of now, I am able to change my caller ID back and forth, just need the same for SMS.
I am not sure when the update was made as it is an infrequent task but I can no longer just reset a voicemail PIN. It is now requiring I change all three items (password, PIN, and security question) before allowing me to hit save. Is this intended behavior? Save is gray Save is blue after all 3 options entered
We’ve had our texting campaign approved and has been in “Setup in Progress” for over a month. It dawned on me last week that maybe the setup was taking so long because I only added our main company line which is directed to our auto-receptionist. I added my direct number last week and sure enough I see texting available in my RC app.We are a small office and our clients are only aware of our main phone number and fax number, so naturally when they try to text us they text our main line. Is it possible to use texting with a number that is assigned to an auto-receptionist?Also, we still have our old texting service which receives texts to our main line - would this conflict with RC? I didn’t want to cancel it until we got RC up and running.
I'm facing an issue with the RingCentral JavaScript SDK and could really use some help understanding what's going wrong.I have a service running on a client’s side, and whenever it receives a call, it creates a new instance of the SDK to make a POST request to supervise the call (monitoring both sides of the audio). This setup works smoothly, and multiple calls happen throughout the day without any issues.However, after about a week of continuous operation, without any changes to tokens or keys, all calls start returning a 403 Forbidden error when trying to make the request. This error occurs on the first call of the day, and the day before, there were no issues like this.It seems like some kind of cache or something within the library might be building up over time. I've tried some troubleshooting, but I haven't been able to pinpoint the exact cause. Has anyone else experienced something similar or have any ideas on what might be causing this?Thanks in advance for any help!
TCR registration stuck in "review in progess" since 25 Jul 2024Have raised numerous tickets, called, and got helped with guidelines, updated everything.But the status of the two numbers we submitted for registration stuck in “review in progress” since Jul 25, until this day. No RC support ever gets back to us on what happens. Now that it just stuck there, we do not know what else to do or if there’s anything we need to update or change to get it approved. Called - say would update, no update for almost 2 weeks. Raise Chats - 3-4 times, also no updates, not even email to say somethingcase portals - recorded with all my cases, 3-4 of them, escalated even, no updates or responses ever. ???? should i delete my submisisons and resubmit?
Hi, So we recently had RC add the A2P feature added to our Phone numbers and when I tested the High Volume Api I was able to send out a text. But all of a sudden our Prod Application started to return this:{ "errorCode" : "MSG-242", "message" : "The requested feature is not available"Can a phone number have both the enhanced Business and A2P feature? And if it can, can you add that back in for us?client ID: 5D4LUlgTSOXbmSZdZcemO5Phone Numbers are under the "SMS admin" profile
I’m testing out the SMS Campaigns app RingCentral SMS Campaigns - Beta would like to chat with others who are using it. Are any admin controls available? Use case; setting daily or weekly limit on the number of texts my users can send. We’re on Salesforce and would love to be able to bulk text from a View or otherwise without having to upload a csv, anyone find a way to do this? In testing, I’m only offered the option of sending a campaign from my own number. Would love to have a support person do this on behalf of the recruiters. Have you found a way to do this?I’m new here, this looks like an active community, love that!
Anyone know the process to get the Mitel 485G telephones custom background to work with the Ring Central product? Previously on Mitel it would be located under the Inetpub folder and phones new when registering to the prem system to check for the image. Now going to Ring Central where/how do we get the phones to look for an image?
Hello, after I pay for my TCR SMS campaign registration, I get the error "External tcr api failures". Please advise. Thank you.
When creating a new adaptive card using the API (https://developers.ringcentral.com/api-reference/Adaptive-Cards/createGlipAdaptiveCardNew), it would be very useful to receive the created cardId in the response, this way we can use that Id to modify the card content later.Thanks!
My application was rejected due to the following below. Can someone please clarify for me. I have NO idea what this means and I cannot find a solution within the community. Someone else was denied for the exact same 2 reasons but no clarity was given. It was just stated that someone would get in touch with them. If multiple applications are getting denied due to the same reasons you would think they would post what it means and be more clear. Thanks in advance for you help! Thanks,
Question about forwarding via Ring to another employee's extension: how can I set the incoming number to be displayed when forwarding? Thank you very much
We’re excited to announce that we’ll soon be exiting Early Access Preview, and making these capabilities available to all customers! Here are some important updates:New name: RingEX AI Assistant (“AI Assistant”) Thanks to your feedback we have renamed this product feature AI Assistant. You’ll get continued access at no cost AI Assistant will be available in Advanced, Ultra, Standard, Premium, and Ultimate tiers. As a thanks to our Core and Essentials Early Access customers, you’ll receive continued access until further notice. Feature access This feature is default ON for all users. If you want to turn these features off for your entire organization or for just some users, this can be configured in the admin portal. Product Specific Terms: Starting October 24, 2024, your use of AI Assistant is subject to your Agreement with RingCentral and the RingEX AI Assistant Terms available at https://www.ringcentral.com/legal/add-on-services.html . Other Product changes:Default Audio prompt cann
HUD in previous versions of the RC desktop APP was fantastic because you could see other users, Call Parks and Call Queue Pick up groups all on the one page however since a July 2024 APP upgrade this has changed to drop-down boxes on the HUD page so you can only see these one of the above items at a time
I use an iphone and when ringcentral is active on my phone it shows the phone log in the Ringcentral app but all the calls are also coming up on my normal phone app in the recent call history. How do I stop this from happening?
Good morning. Is there a way to have the call queue number shown as the caller id? Its not a company number therefore we cannot select it in the caller id dropdown but is there any way to show this as caller id when its a call queue? thanks all
I'd like to send automated messages to a webhook and include an emoji in the text.Example: Finished configuring the thing :sunglasses:So far it just prints out the literal text. I've also tried things like "D:" which would normally translate to the "fearful" emoji but no luck. Does anyone do this currently or know how to get it to work?
Please advise when this feature is planned to be added. We have four accounts with RingCentral and we were expecting this a long time ago and is still not available. We are seriously considering dropping RC entirely for a system that includes what we consider a basic feature. We are not a call center and cannot justify the additional expense of your call center which by the way is not all too competitive.
Can Zoho screen pop an exisiting customer first, and if the number is unknown pop up a new record form?
We are a new user of RingCentral and just moved into a new office. Only one office has coax capability because it has the wireless modem/router and all the other office is purely using wireless internet. In the office with the router, we have a Polycom desktop phone. Everyone else is using their cell phones as their primary phone. I would like to provide each office/user with their own desktop phone which will be higher quality than using their cell phones. Do they manufacture desktop phones that can be used via wireless internet and, if so, does RingCentral support them? If so, which wireless desktop phones are recommended.Thanks, Curtis
The ring central app gives me the following error when I try to use on my new computer. What are you doing to make sure your applications stay up to date with new operating systems?
I am looking for a way to configure SSO without it getting forced down to all users. We want to configure and enable it, and then hand pick a test group to roll out to before we blanket the entire organization.I am looking for the settings to allow us to control per user, as well as then the best way to switch to the whole organization and enforce it once done testing.Thanks!
I have been trying to get an access token so I can then make a callout via the API. Here is what I have done in Postman:Endpoint: https://platform.ringcentral.com/restapi/oauth/tokenI have entered my Username and Password both with these being base encoded 64 and not encoded. This time they are not encoded. I have entered them under the Authorization tabI have added in Headers Content-Type : application/x-www-form-urlencoded In Body tab selected the x-www-form-urlencoded selected: - Entered grant_type: urn:ietf:params:oauth:grant-type:jwt-bearer - Entered assertion : eyJ[…. lots of middle stuff]...NDz that is encoded base 64Method is POST Result is{ "error" : "invalid_request", "errors" : [ { "errorCode" : "OAU-345", "message" : "Invalid assertion signature" } ], "error_description" : "Invalid assertion signature"}What am I doing wrong???
Our main phone number has disappeared from our staff’s apps when phoning clients.It is not even an option on some mobiles.
We can’t know everything, but we can help point you in the right direction with these resources:
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
