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all my calls are going to voicemail.

As far as I can tell the new AI Assistant note taking and transcription features are only available if the call is taken on the desktop app or phone app. What about calls that are made or received using a physical desk phone? 

Is there a way to add additional names, nicknames to a user for to be used for the dial by name directory? For example the name Joseph or Joe has different first three letters but very common for people to call someone by both names. The issue is for name directory you can only find someone under one name not by both.

We have moved from Panasonic PBX to Yealink T-54W. We can still page to overhead speakers using an Algo adapter, but RingCentral requires the EXT number be inputted to do so. Is there a way to bypass the requirement of inputting the ext number, and essentially only pressing Page to successfully reach the speakers overhead?

Hi everyone,Our company has several RingCentral accounts used by different staff members. Right now, all of our text messages go to one main account.To read or reply to messages, we have to log out of our current account, switch to the main one, handle the texts, and then switch back — which is really inconvenient.Is there a way to let all users view and respond to texts from the main account without having to constantly switch accounts?Thanks in advance for any help or suggestions!

This was a post 2 years ago. I followed advise to block the number on the Super Admin extension, but the call keeps coming though to the Message-Only extension. How can I resolved ? This is the post from 2 years ago:https://community.ringcentral.com/ringex-phone-sms-fax-6/how-can-we-block-a-number-on-a-message-only-extension-1115 Like I said, I did just that, but the caller manages to get through at the same number asking the same questions. I also tried going to Message-Only extensions and clicking on the msg. 45/45 for the company name but in there, I don't see an options for blocking the number in there. Only the option via 3 dots, to Download or Forward. Anyone able to assist ?

I preformed the correct steps to complete a conference call, and it did not work.  The first person got disconnected when calling the 2nd person.  This process has happened on other teammates desk phones.  I cannot complete any conference calls from any desk phone which is a new event.  The phones always let us do conference but in the last couple of weeks we cannot complete.  These are the steps I am taking. Start a Call: Begin by calling the first person you wish to include in the conference. Initiate Conference: Once the first person has answered and you are on an active call, look for the "More" softkey on your phone's screen. Press it, and then select the "Confrnc" or "Conference" softkey. This will put the current call on hold. Dial the Second Person: Dial the phone number or extension of the second person you want to add to the call. Merge the Calls: After the second person answers, press the "Confrnc", "Conference", or "Join" softkey again. All three parties will now be connect

For the past several months, we've had our users adopt the new RC app to replace RC Classic. However, the RC Classic app somehow keeps reinstalling itself within hours or by the next day (after a reboot), and then becomes the default app that opens at startup instead of the new RC app.How can we fully uninstall the RC Classic app from Windows 10 systems? This is taking up way too much of our bandwidth. I have started just leaving RC Classic installed on our systems (been through this loop four times myself), though that is really not the solution we expect.I do have an open case on this, but it's been on PKI Hold since January.

I was on https://support.rincentral.com/download.html site looking for the RingCentral Phone download but am only able to find RingCentral App for End-Users.  Where was the RingCentral Phone download moved to?In our situation the full RingCentral app does not work for our receptionists.

We currently have two RingCentral instances — one in the U.S. and another in India — each with a different unique ID (UID). Is it possible to enable extension-to-extension calling between these two instances?

So I am wanting to create an Alert so that when an agent has been on a call for 10 minutes it will ping them to say they are approaching an extended call and need to start wrapping up or to raise an extended call request.I am unsure on which of the Fields to use under the Agent product to use for the “Alert When”. 

I have sent faxes by opening a PDF, selecting Print and choosing RingCentral from the printers list. After the fax is sent, I click the "eye" icon in RC for Windows to see what the fax looks like, and the image quality is terrible. Is this what my customers are seeing when I send them a fax?

In the last week I had a couple of voicemail messages that did not make sense.  They appeared in some way malicious but I can’t figure out the angle. One sounded completely silent but had a somewhat natural but nonsensical text and another one was completely garbled and incomprehensible to me but again the automated transcription came pretty clear.  It feels like hidden nonsense messages within audio but I can’t figure out what could be the use.  

How can I turn off AI feature for all users?

Hello,We’re using RingCentral entirely on App (computers Mac/Windows and Mobile App iOS/Android), with no physical desk phones.I’d like to allow multiple users to share two outbound phone lines, so we don’t have to pay for a separate direct line for every user.Is there a way to configure this in RingCentral ?Here’s our setup and what we’re trying to achieve: No desk phones, only the RingCentral app; Limit the number of simultaneous outbound calls (e.g. 2 max); Allow all users to share the same main company number for outbound caller ID.  We are a team of 10 people, including two members in customer relations. My ideal would be to have two outbound call lines.One reserved for my group: Customer Relations (2 members) The second is available to everyone: 10 members (including my two customer relations members).This avenue allows everyone to call while optimizing my monthly cost because it is rare that 2 outgoing calls are made at the same time.  Thank you for your help and any guidanc

We are having a couple issues with automatic call recording.When our people call out and they call a number that has a virtual assistant, our call recording message plays over the virtual assistant options. Should this be happening? We have customers that hang up as soon as the call recording message starts playing when we call because they think they are talking to a robot or spam. Has anyone found anything that helps with this? We tried putting our company name in the first part of it so they would know it was us, but that isn’t working as well as we hoped, and now the message is super long.

I wanted to get a Teams notification each time a change occurs on our platform, like a user is updated or deleted - so we could see if people are adding or deleting people without us knowing. The Subscriptions API sounded ideal - and it’s working, to an extent. Each time there’s an update to an extension (user), I get a notification via Webhook to Teams.The problem is, the content of the “event” is… minimal. And I’m not sure how I’m meant to do much with it.This is an example of the body of an event:"body":{"extensions":[{"extensionId":"xxxxxx","eventType":"Update","hints":["ExtensionInfo","CompanyNumbers"]}]}}', 'isBase64Encoded': False}I get that I’m meant to use the Hints values to query that Extension and I can see the new Extension information. But… I don’t know what the values were previously so I have no idea what’s changed? I was hoping I would be able to get something like this (as a simplified example). Extension: XYZValue: Time SettingOld value: 12hNew Value: 24h--Am I missi

Is it possible to add a new contact (a name and number for example) via the API so when a customer signs up there info is automatically added to RingCentral so if and when they call we have their name to show on the screen?

I am using ADF to pull data from ring central. I need to know how I can use the “OR” condition:/restapi/v1.0/account/~/call-log?view=Detailed&dateFrom=2025-10-26T00%3A20%3A00.000Z&dateTo=2025-11-01T00%3A20%3A00.000Z&phoneNumber=18001231234|18001231235&direction=Outbound/restapi/v1.0/account/~/call-log?view=Detailed&dateFrom=2025-10-26T00%3A20%3A00.000Z&dateTo=2025-11-01T00%3A20%3A00.000Z&phoneNumber=18001231234 OR 18001231235&direction=OutboundPlease advise Thanks 

When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later. Same thing on the phone app. Using an Android phone if I decline a call, it goes away for a second then just comes right back up. This is extremely annoying. Please look into fixing it. If I ignore a call, I want it ignored. I don't care if it's in a queue and nobody else is answering. If I'm busy, I'm busy.

When I try to get the access token I get the following error:"errorCode" : "OAU-270",    "message" : "None of the required parameters [brand_id],[account_id], [partner_account_id] were found in the request"I can’t find any documentation, on how to include those values in the request:I am using the following URL:https://platform.ringcentral.com/restapi/oauth/tokenAny help would be appreciated Thanks  

how to schedule first monday of august after August 1 every yearOR THIRD  THURSDAY OF EVERY MONTH

We have a couple users (Danica and Melody), who's caller ID shows "possible spam risk" to the person they are calling.

I am trying to stream call from RingCentral CX using gRPC server. Found the following page: https://support.ringcentral.com/article-v2/using-streaming-nodes-in-ringcx-workflow-studio.html  However, this page does not provide any detailed information regarding the gRPC server implementation. Here we only must provide server address with security credentials. I mainly have three questions:  To implement gRPC server, clients need to know which server function to call. And I don’t see any scope where I can provide “. proto” file or configure the client streaming data through dedicated server function. How can I configure the call stream to find “.proto” schema?  I found a detailed implementation using WebSocket Server (WSS) (https://developers.ringcentral.com/engage/voice/guide/workforce/call-streaming/getting-started ). Is there any such working demo which implements a gRPC server?  Once we create a streaming workflow, is it applied to every call for every agent in the company? Or is it

We use Ring Central Polycom VVX 450s across our organization. I have 2 phones that are occasionally de-registering themselves and stating “No Service” then moments later will come back up. I don’t think it has anything to do with PoE as the phones will stay on during this time. The firewall is allowing for connections out to the IP/Port. Would having inbound connections limited affect this? The phones are on two different switches. Again this is only happening to 2 phones that I’m aware of, out of the 90+ in our environment. Any help would be appreciated. Logs consistently state the following when the outages occur:032****|sip  |4|00|CPlcmSipTcpSocket::ConnectThreadLocal Failed to connect to 104.245.57.227:5090 : Error[Operation now in progress] on SocketAddr (0x1a49940)032****|app1 |4|00|Failure reason is Failed to connect to server : Error[Operation now in progress]