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Hi All,  I have successfully downloaded the extension and connected it to my HighLevel account. I can go ahead and click to make calls and that works without issue. However, the calls are no longer being logged in the conversation record of HighLevel. I’ve tried everything from looking at the settings, logging out, signing back in, nothing is working to get calls to log. I was testing this extension just a few weeks ago and it was working fine at that time. Went ahead and removed the extension a few weeks ago and re-installed it yesterday. Since the re-install, no calls will log. Is there anyone that would be so kind to help me out here.  Thanks in advance! Mike

how to create a new message on how to direct calls and then play a message as the call is being transferred. 

There is one phone that rings whenever an extension that is setup as a presence key is called.  The checkbox “Ring my phone when any users I am monitoring rings” is unchecked.  The phone is a VVX450.  All the presence keys have been removed, phone unplugged then plugged back in.  No extensions are shown on the display.  Confirmed by adding calling a couple of the extensions that were previously assigned to presence keys and his phone did not ring.  Added one extension as a presence key, unplugged the phone and plugged back in.  The one extension is now showing on the display.  When the presence key extension is called the users phone rings.  I again confirmed that the “Ring my phone...” box is unchecked.  Tried a resync and still the same thing. Also, tried checking the “Ring my phone..” box, unplugging the phone, plugging back in, removing the check, unplugging the phone and then back in. Nothing seems to work.  Anyone have any ideas as to how to resolve

Any ideas on what I am missing on my opt in form to get this:Rejection Code 2132: Invalid Call To Action - The instructions provided for a customer to give SMS opt-in are not sufficient?I have a place for customer name and mobile number. I have a check box agreeing to receive text at the mobile number provided. It also requires a signature. (along with consent for text messaging and opt out information, link to text privacy policy)Does the customers name and mobile number need to be in the statement with the check box instead of referencing it above?Any ideas are appreciated.

Our receptionst will be out for an extended period and so we need our main phone number, which obviously goes to her extension, to ring to 4 other users so whoever is available to answer, can. We have several IVR menus set up so whatever we do it needs to start on her extension. I hope this makes sense! I’m not familiar with the difference between a queue or shared line or delegations to know what’s best to fit our situation.

I have been repeatedly denied TCR registration. This is error message Im getting.DCA2 declined sharing request for campaign CDII6BR. Rejection Category: MANDATORY_MESSAGE_TERMINOLOGY, CALL_TO_ACTION. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)We have this entered:“Recipients opt-in via a form on our website located at https://www.burndolaw.com/contact which says I consent to receive conversations (external) text messages from Burnett & Dougherty. Reply STOP to opt-out; Reply HELP for support; Message and data rates apply; Messaging frequency may vary. Visit https://www.burndolaw.com/privacy-policy for privacy policy and https://www.burndolaw.com

I've seen an odd behavior on the call routing 1 user getting double the calls of another, is it possible that the idle time is affected if a user dials a non-existing extension? anyone knows all the things that resets the idle time?

RingCentral's callback system is a masterclass in circular incompetence. You get called with no warning, a voicemail with no direct number, and when you call back you're dumped into a general queue staffed by people who have no idea why you were called in the first place. You're just stuck — can't reach the person who called, can't reach their department, can't resolve anything. And if you're given a scheduling link? The earliest availability is three weeks out. For a company that sells business communication software, the fact that their own internal communication is this broken isn't just embarrassing — it's disqualifying.

i need to set up a text message auto response

My company main number has been unable to receive ANY inbound SMS since Monday April 6th. I am an independent insurance agency. Every text I am not receiving is a potential client or existing client I am losing. This is directly costing me money every single day.I can SEND outbound SMS fine. My other number works perfectly. SMS logs show messages as 'Delivered' but they NEVER appear in any app — iPhone, desktop app, web app — nothing. All configuration is correct. Fax/SMS recipient correctly assigned. This is 100% a backend carrier-level inbound routing issue on this specific number.RingCentral support has been completely useless. I have called repeatedly, over and over, trying to get this fixed, and been told it's 'escalated', then one person emailed me and offered me an appointment on APRIL 19TH. That is 10 days away. 10 days of missed client communications. 10 days of lost sales. 10 days of a broken service I am paying for.I need an RC engineer to look at the

My RingCentral account and extension are currently tied to the ultimate Super Admin role because RingCentral Professional Services set it up that way and we have yet to change it so it’s not tied to an actual user. I recently deployed our first hot desk phone and have noticed that when users are logging in or out it shows in my softphone’s call logs (*90 and *91 entries). There are also some outgoing calls in my logs that I didn’t make that are related to the group that uses the hot desk phone. It’s only a handful of calls at this point, but I was wondering if that’s expected behavior for hot desk phones or if there’s a configuration setting I’m missing. Appreciate any insight!

Good afternoon,We're on day 3 with RingCentral, and we're finding things we really like and little things that make us scratch our head. Overall it's been a pretty good experience.I have something weird going on with the desktop app. When I try to answer a call on Glip there is a 10-15 second delay before the call is answered. When I dial a number there is a 10-15 second delay before it dials.This morning I was in My Extension on service.ringcentral.com. I recorded a new Voicemail Greeting. I left that Window up, and all day long the app calls have been working nearly instantly. I don't experience any delay or issues. As soon as I closed that My Extension on the website the delays reappeared. I reopened the website, made sure my microphone was active on that page, and Glip is back to working without issues.I have a $35 pair of Logitech headphones, and they ha

Can someone tell me when the Nice CXone Agent Interface training tutorial for outbound manual calls will be updated to include the new functionality and UI changes?  I believe these changes were in the last release, but the training tutorial has not caught up yet to match.  Please advise.  Thank you!

We are using `ringcentral-softphone-ts` as the monitoring softphone in a RingCentral call supervision setup.Our flow is:1. Receive telephony session notifications for monitored agents2. When party status becomes `Answered`, call:   `POST /restapi/v1.0/account/~/telephony/sessions/{sessionId}/parties/{partyId}/supervise`3. Wait for the monitoring SIP invite in `softphone.on('invite', ...)`4. Answer the invite5. Start consuming `audioPacket` and stream audio to transcriptionThis works, but we consistently lose the first ~3-4 seconds of the call transcript.Observed behavior:- The first transcript segment always starts a few seconds after the actual human conversation begins- The delay appears to happen before audio packets begin arriving, i.e. between `Answered` -> `/supervise` -> monitoring invite -> audio startQuestions:1. Is `Answered` the earliest supported moment to call `/supervise` for ca

looking for a developer to allow us to bulk load numbers into the Caller ID field when creating a rule?

Does anyone have any knowledge/experience with integrating RingCentral with ITSM tools?We use Hornbill ITSM which doesn’t have any out-of-the-box integration connectors, but I was hoping we could maybe use APIs to have RingCentral record a call and pass parameters into Hornbill via an API call and have it log an incident/service request in the system?

Not sure if it’s just us, but leaving voicemails has become one of the most repetitive parts of the day.When you’re making a lot of calls, it feels like it really breaks your rhythm having to stop and repeat the same message over and over.Curious how others are handling this inside RingCentral.Are you:Just leaving them manually every time? Using a script and powering through it? Or is there a better way you’ve found to speed that part up?Feels like there should be a more efficient way to handle it without interrupting call flow.

Hi all,We have this call Queue and during after hours we want to play a message but not offer the caller to leave a voicemail. But as you can see from the screenshot I don’t get any option to alter what the announcement is.But If I use a custom rule I can edit and go and upload a custom message.  Do I simply have to use a custom rule or message only extension to configure this? 

!-->I've noticed a behaviour when pasting links and am wondering if it is a bug or intended behaviour.Steps:Copy a URL, for example - https://www.google.com Open up a conversation on RingCentral Desktop Paste the URL inExpectation:RC picks up on the text being a link and turns it into a hyperlink that is clickable for everyoneReality:The URL is pasted as plain text and is not clickable.Doesn't matter if it is within text or the sole content of the messageYou need to paste it over itself, or use the Ctrl + L shortcut to turn it into a hyperlink Am I missing something here?

I am fairly new to this application, but there was a noticeable difference in the quality of features provided.  This “BETA” version of our app came unannounced, and now we are having difficulty sharing videos, finding them in searches by name, and scrolling through our transcripts!  It is awful!  Its been around a week or two dealing with this and we are wasting lots of time and energy navigating around these obstacles!  Please explain or help! Thank you :)

The URI rcmobile worked for the Ring Central Phone app but does not work for the RC App. Since the RC Phone app is being retired and replaced by the RC App, this rcmobile URI needs to be updated to work correctly with the RC App. This is a critical problem that needs to be addressed. This rcmobile URI allows for third-party apps to call out using Ring Central. This is a big deal.Here is the Ring Central link: https://developers.ringcentral.com/guide/voice/uri-schemeHere is the Cloze link that describes the same code/line that needs to work with the RC App: https://help.cloze.com/help/how-do-i-call-or-text-via-ringcentral-from-clozeThese two lines of code need to work with the RC App STAT!

Hi, My code is in C#. It is a texting app.  I am assuming that after sending a single SMS message,  I should be able to determine if that single call exceeded the rate limit.  My call to send a SMS message is as follows: var resp = await restClient.Restapi().Account().Extension().Sms().Post(requestBody);Once control returns from the await, how do I obtain the info on whether the rate limit was exceeded?  Is an exception thrown?  Is there a return structure?  Do I have to make another call to read the RateLmit results of above Sms.Post() ?A C# example to get the Rate Limit info of the above call would be very helpful.Thank you,Jim 

Hi Team, I hope you’re all doing well, would anyone know if there is a way to make the Name and Related to fields as mandatory options on the RingCentral Widget on SF? Reason being, we want to force agents to make sure we have agents input a contact name and a case number so that the call summary is added to the right case. Where as today, agents can choose to ignore these and the call summaries go missing.   

Looking to connect out ADSerlService app to send SMS using our Ring Central number.

Good morning,I’m new to RingCentral and need help re-recording our main voicemail greeting. I’d also like to set up a separate greeting for after business hours. Could someone point me in the right direction?