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8696 Questions
ccupani
ccupaniNew Participant
asked in RingEX: Phone, SMS, & Fax
Incoming SMS notifications to ONE email address

How do I set it so ALL of our incoming SMS notify ONE email address? Our MAIN line will NOT notify anyone but the admin email.

101
Mary-Community_Moderator
Community Manager
14 days ago
T
teamturnkey54601New Participant
asked in RingEX: Phone, SMS, & Fax
Shared contact list

Is the shared contact list feature not added yet? We do believe its an important and very helpful feature.

5884
E
14 days ago
B
BearsFanNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
After Hours Emergency call routing

I’m looking for a way to setup after hours notification when a voice mail is left in our Emergency after hours Mail box.The method can be calling cell numbers or SMS and the first tech to answer the call turns the feature off. 

60
B
14 days ago
R
rramosNew Participant
asked in Admin Portal & Account Management
Unable to submit support case

Hi team,  I have been unable to submit a support case for about a month now, as I keep getting the error message “Sorry an error occurred while submitting your case” every time I try to submit one.  I have cleared my browser’s cache, used incognito, tried other device but issue persists.  Regards,Ryan 

241
Mary-Community_Moderator
Community Manager
14 days ago
T
triciatopdoctorNew Participant
asked in RingEX: Phone, SMS, & Fax
Call monitoring - you don't have permission to monitor

Anyone having issues with call monitoring the past few weeks? Nothing has changed on our end and we have correct permissions - we cannot monitor calls. It tells us we don't have permission when we do. It has never been perfect when it comes to monitoring but this is just horrific. Tech support has not been able to help after 3 un-successful calls.

13966
P
14 days ago
S
sarah-10New Participant
asked in RingEX: Phone, SMS, & Fax
"We're sorry all circuits are busy" error

All morning clients have been getting a "we're sorry all circuits are busy" error on the dial box.It seems to be a RingCentral issue and I can't figure out how to fix this since there is no real person to talk to on RingCentral's customer service.

1063
Mary-Community_Moderator
Community Manager
15 days ago
C
CpeckNew Participant
asked in RingEX: Phone, SMS, & Fax
TCR Registration Madness - consent outside of website??

I’m on my 7th go round on this.  My latest message is now:  Insufficient detail provided for Consent section when opt-in consent occurs outside of websiteCan anyone please provide some insight on what this means?  Is this a matter of adding another line to a privacy policy?  We dont use texting for marketing or cold reaching out.  This has been a nightmare without guidance.

371
BeckyH
Community Manager
15 days ago
J
jackson-1Participating Frequently
asked in Developer Platform, APIs, & Integrations
What do I put in "filters" when using the GET or POST search users command?

I am trying to use the get command here: https://developers.ringcentral.com/api-reference/SCIM/scimSearchViaGet2 And it allows a filter "Only support 'userName' or 'email' filter expressions for now" but I'm not sure how to format it because I keep getting a 400 error: { "schemas": [ "urn:ietf:params:scim:api:messages:2.0:Error" ], "status": "400", "scimType": "invalidFilter", "detail": "Only 'userName' or 'emails' fields and operation 'eq' are supported"}How do I enter the filter for an email address? I've tried email:person@company.com or userName:person@wellthy.com and still having issues.

996
PhongVu
Community Manager
15 days ago
F
FDapTeamParticipating Frequently
asked in Admin Portal & Account Management
TCR registration stuck in "review in progress" since 25 Jul 2024

TCR registration stuck in "review in progess" since 25 Jul 2024Have raised numerous tickets, called, and got helped with guidelines, updated everything.But the status of the two numbers we submitted for registration stuck in “review in progress” since Jul 25, until this day. No RC support ever gets back to us on what happens. Now that it just stuck there, we do not know what else to do or if there’s anything we need to update or change to get it approved.   Called - say would update, no update for almost 2 weeks. Raise Chats  - 3-4 times, also no updates, not even email to say somethingcase portals - recorded with all my cases, 3-4 of them, escalated even, no updates or responses ever.  ???? should i delete my submisisons and resubmit?  

11914
Mary-Community_Moderator
Community Manager
15 days ago
D
DavidJayNew Participant
asked in RingEX: Phone, SMS, & Fax
TCR SMS Campaign registration frustration

Read all I can find on this but no help found on this issue.Being a psychiatry practice, we can not allow public access to our private Electronic Medical Records (EMR) server.So my question is; how are we to complete the website section of the TCR?

374
Mary-Community_Moderator
Community Manager
16 days ago
S
SH2400New Participant
asked in Admin Portal & Account Management
Login for Receptionist, no new number

Is there a way to create a log in for a receptionist, who will answer Main Number only, without having to add a new number?We are just wanting to allow them the capability to answer the main calls, but not have access to our extension or chat. Anyone has any insight into how we can manage this, without adding a number for them?

121
Mary-Community_Moderator
Community Manager
16 days ago
A
AndrewLNew Participant
asked in RingEX: Phone, SMS, & Fax
Overflowing Queue Call Not Working Properly

We have a queue that is set to overflow to another queue, if the call is not answered in a certain time. Up to this point it works fine. When it goes to the second queue, the call goes to any member of the second queue regardless of their status on the queue. So if a users manager disables them on that queue, because they are taking calls on another queue that day they still get offered the overflowed calls ,even though their status is disabled on that queue.Support say expected behaviour?

452
A
17 days ago
D
dwayne hurstNew Participant
asked in RingEX: Phone, SMS, & Fax
PU-rmvd

I inherited Ring Central and still going through online training. I have a Yealing SIP-T33G phone that is displaying PU-rmvd on the display after restarting.Whe you try and make a call it comes back and says to restart the phone and try again.What does PU-rmvd mean and what need to take place to resolve?Thanks...

342
Problem Solver
19 days ago
J
jshallenNew Participant
asked in Admin Portal & Account Management
Can I Make 2 Yealink SIP T57w Phones Ring On The Same Extension In The Office?

I use it as a “land line” of sorts and don't need 2 extensions for offices beside each other. I just want both office phones to ring if someone calls the toll free number.  the only reason I want a voip style phone is to track who calls the office and to forward call to my cell if im not at the office. 

707
Joe Cache
19 days ago
B
BenCNew Participant
asked in Admin Portal & Account Management
Alternate Caller IDs

I manage about 15 phones across 4 sites.  Each site has a primary incoming phone number.  We have a 5th phone number assigned to a call queue that is spread across 2 sites and that number represents a seperate brand.  It has its own incoming number.  When staff dial out we would like them to be able to dynamically choose in some way if they are calling on behalf of the primary site they are located at and thus use the primary caller id for that site (the sites incoming number) OR if they are calling or returning a call that came in on the brand queue that has its own caller id - then they would use that number as a caller id  - Is that even possibleThe user outbound callerid have some options but setting a delegated number didnt seem to work 

353
Joe Cache
19 days ago
M
MickeyBNew Participant
asked in Admin Portal & Account Management
CISCO CP-8841 3PCC

I bought a Cisco Cp-8841 PCC SIP phone. After connecting ethernet cable and Powering on, phone goes through initialization and then asks for an Activation Code - where do I get this code?

120
M
19 days ago
A
Andy MacNew Participant
asked in Admin Portal & Account Management
Why am I no longer able to 'create a case' in the support portal?

Kind of ironic that I can’t ask the question in a support case, so I thought I would ask the Community.

133
Mary-Community_Moderator
Community Manager
20 days ago
D
dcolantuonoNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Webinar icon

How do I remove the webinar icon from user settings?

60
D
20 days ago
A
arazaNew Participant
asked in Developer Platform, APIs, & Integrations
List of call queue members with login status

Hello everyone,This is my first post, I am new to API. I am working on a powerapp to pull call queue members status if they are logged in or not in a call queue. I have setup custom connector and test is giving me a result below:{  "records": [    {      "member": {        "id": "123456789",        "name": "Mr Xyz",        "extensionNumber": "5000"      },      "acceptQueueCalls": true    },in custom data connector settings Definition->Response I use below information in Headers and body area:Headers[  {    "name": "Content-Type",    "value": "application/json"  }]         ------- Body ----{  "activeMembers": [    {      "id": "12345678",      "extensionNumber": "1801",      "name": "John Doe",      "presenceStatus": "Available",      "dndStatus": "TakeAllCalls",      "telephonyStatus": "Ringing",      "userType": "User",      "lastActive": "2023-11-01T12:34:56Z"    }  ],  "totalActiveMembers": 1} in my power app when i insert the gallery and bind it to data connector, I am not gett

251
PhongVu
Community Manager
20 days ago
M
Mike62352924016New Participant
asked in Analytics & Reporting
Is there a report available that shows when a user is logged into the queue during the day?

I would like to find out when my techs are logged in during the day to the queue and when they are not. This would be helpful in determining when we miss calls if anyone was in the queue at that time or not.

20648
D
20 days ago
J
john-ingebrigtsonNew Participant
asked in Developer Platform, APIs, & Integrations
Which NetSuite phone record fields does the Unified CRM search?

When a phone number in NetSuite exists at the customer account level and also as the phone number for 1 or more contacts the integration lists the call as unknown and when trying to log it just spins and stops.  Will sometimes receive a timeout message.  Just wondering how many phone fields this is searching within NetSuite.

100
J
21 days ago
D
DawnENew Participant
asked in Analytics & Reporting
Business Analytics: Incoming Call Detail

I’m new to using Business Analytics. Is there a way to get the incoming call details for a queue or a person? MY manager would like stats showing the calls coming in to each queue and, at a minimum, where those calls are coming from. We’re a bank, so the calls would be coming from many different branches and departments within the bank. Some numbers are set up as “Teller Line (branch name)” whereas others are a person’s name because they’re a manager or from a department. 

112
D
21 days ago
D
Digital.ENew Participant
asked in Contact Center & RingCX
Time Sync

The PC time says 5:00PM. However, when we log off our phone system (RC CC), it states a different time. 4:58PM or something other than what the PC time shows.My question is, what does Ring Central CC sync to? Where is this time displayed? 

100
D
21 days ago
C
cfoster1222New Member
asked in Analytics & Reporting
Report of minutes used by number

Is there a way we can run a report to get a breakdown of minutes used by phone number particularly our toll-free numbers. 

111
A
21 days ago
J
jennifer-7New Participant
asked in RingEX: Phone, SMS, & Fax
Need to pair multiple handsets (W59R) each with separate extensions to one base

I see that this is possible but have been unable to figure out how to assign separate extensions to 3 W59R handsets all connected to one base.

1012
Problem Solver
21 days ago

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