Ask The Community

Please tell me I’m not alone here.My husband and I manage multiple RingCentral accounts for different clients/teams, and the workflow is honestly exhausting, constant logging in and out, multiple browsers open, and way too many “wait, which account am I in?” moments.It feels way more manual than it should be in 2026.Are people really switching accounts like this all day, or is there a better workflow/tool I’m missing?

We have been troubleshooting this for two years - is anybody else having this issue?We use Ring Central desktop app (doesn’t matter if you use the browser version of Ring though), and use Plantronics Voyager 5200 and 4210 headsets.The first outgoing call made of the day for users, IF they have not received a call yet, always starts with about 5-10 seconds of a full dropped network connection.You can literally see the dial pad taking about 5-10 seconds showing “No network” on the connection bars, and then it clears up and for the rest of the day there are no further issues.This has been frustrating to say the least, and we have apparently uncovered that this is a Microsoft issue in how it is handling Ring Central calls. At least, that is what Ring Central support has finally determined. Is anybody else having this problem?? To “fix” it, we make the first outgoing call to our own mobile phones so that any other calls for the remai

We have discovered a peculiar problem that has begun occuring after upgrading our VDI environment to Horizon 2512. We have previously been using Horizon Clients 2503, and 2506 without any incident. However, since the upgrade to 2512 and when using RTAV for our audio devices (NOT THE RINGCENTRAL PROVIDED VDI PLUGINS), both RingEX and RingCX crash the VDI connection when calls are established, or the agent changes their status in CX. We have no problems with any other audio applications. And we also don’t have any issues for users using Windows or MacOS clients.To be clear, this issue definitely sounds like a problem with Omnissa’s Horizon Client 2512 for Linux. However, I can’t ignore the fact that this behavior only occurs when we are using RingCentral apps.I am looking to see if there are any other Horizon 2512 customers who are using the Linux client with their Ring Central environment?

We are using .NET code to post audio files to the RC system for callers to automatically here when they dial a specific number. Code has been working fine past two years or so and today we started receiving the error when the code tries to post the audio file to the endpoint:Content: { "errorCode" : "CMN-101", "message" : "Parameter [answeringRule] value is invalid.", "errors" : [ { "errorCode" : "CMN-101", "message" : "Parameter [answeringRule] value is invalid.", "parameterName" : "answeringRule" } ], "parameterName" : "answeringRule" } Request: Method: POST, RequestUri: 'https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/greeting?apply=False' The current greeting answering rule ID we are using is: business-hours-ruleHas there been a change or something on the API end?

When attempting to pull my monthly reports from performance reports, the outbound calls and missed calls are not populating.  They are both showing zero.  I have been working with RC tech support for 3 days and they stated that this is a “known issue” that ALL users are having.  They were just alerted about it today.  Is anyone else having this issue?  He didn’t mention this until I conferenced him in with my IT team and then he stated the memo just was sent out to them today.  

Why is my Ring Central phone continually syncing daily during my peak business hours? This is very incontinent and frustrating. I can’t make calls out 

I haven’t found a way to do this so I was curious if it was possible. I realize the easy answer is to get rid of the physical fax machine but a couple of our department managers are fighting that option for now. Has anyone ever set up something similiar successfully? 

We have 15 message only extensions setup as efaxes and am trying to generate a report that lists each one of the efax extensions and gives a total for each for a specified date range. I've tried utilizing the call log but it only allows me to select one extension at a time which is quite time consuming since this will be run on a weekly basis. I've also looked under the analytics reports but am not seeing any criteria for message only extensions. Am I missing something? Is there a better way of doing this?

In Ring central EX you can do voice mail drops which are great. We are now making our calls through HubSpot using the Ring Central EX connector. We don’t see a way to use a voice mail drop doing it this way.   Are we overlooking something? Or is this a feature that could be requested?

We are planning to perform a bulk import of users into RingCentral and would like clarification on the recommended approach.Currently, there are already 80+ unassigned extensions available in the account. During the bulk import process, should we: Utilize these existing unassigned extensions and map users to them, or Create users directly through the “Users with Extensions” import method, which would generate new extensions?​   ​ Additionally, each user will need to be assigned to a physical device as part of this setup. Please advise if one of the above approaches is better suited when users must be associated with physical desk phones during or after the import process.Please let us know which approach is best practice and if

We have 3 extensions.  Only 1 of the 3 receives faxes, although all 3 can send faxes.

I use chrome and gmail on a mac. Voicemails are forwarded to my gmail as attachments. All of a sudden all incoming audio mp3 attachments (voicemails) will not open - error message - there was a problem playing this audio file. Nothing changed on my end. Cannot seem to get it working - frustrated.,I use chome and gmail - all of a sudden when I click on voicemail attachment it says there is a problem playing the audio file and cannot listen to the attachment voicemail - help!!

I had some questions about blacklisted webhooks. I tried it on my end, but just wanted to confirm some things.Is there a way to get notified through email or other means that the webhook is blacklisted? It doesn’t seem like there is a way to know aside from making an API call to get the subscription. What happens to the events after the blacklisted webhook becomes active again? Will RingCentral retry sending the events?Thank you.

I have configured an Intune MAM policy and included RingCentral for Intune. I have an app protection policy including RC and all MS apps and have the app added to Intune (RingCentral for Intune > Google Play Store, not Managed Play Store). I’ve configured send org data to other apps is policy managed apps only and telecommunication data out to any dialer app.This is working for me on iPhone, SSO (Azure) authenticates against the Microsoft Authenticator app as broker and the sign in is completed back to RC successfully. On Android however, SSO launches from RC app to Edge Browser (in the MAM policy and Edge is signed in/syncing), some URL’s load it seems as SSO is approved, but it is not sent back to RC app, the login just sits on Edge showing a blank screen with URL https://login.ringcentral.com/api/sso/login? Thanks,

I recently received a text message soliciting me to apply for a job. How do I block the number(s) and report them as spam. The directions in help do not work. The three ellipses did not contain a Block or Block & Report Spam option. 

How can you test an API without running against a live environment ?  The API we are creating is to remove users from the RC company account when they have left the business. even though we have a dummy user in the system, there is always a small risk of something going wrong  and lots of accounts being removed by mistake 

We have turned on call screening for calls without caller ID because we’ve been getting slammed with malicious anonymous calls.  When testing the call screening using we’ve found that RingCentral will prompt the caller for a name, but that name doesn’t seem to be being played back to the person answering the call.  It doesn’t seem to show up anywhere.  Does someone know what the reason for this would be and what to do to get these screened call names to play?

We have a call queue set to forward to an external number afterhours.  We also have call recording activated in which there is the “this call is being recorded” notification on all inbound calls.  We have been running into an issue when the RingCentral notification is being played at the same time the afterhours service is picking up the call and making their introduction.  Is there a way to control this so that the RingCentral notification is completed before the call is transferred to the afterhours service? Thank you

Dear Sir or Madam,I just cancelled 3 lines ext 326, 331 and 370 before the next bill.Just to make sure our annual renew is reflecting to only 16 phone lines plus 2 toll free numbers. Thank you.Zephyrine [removed by moderator] [removed by moderator]

How can I turn off voicemail for our efax numbers?

All of the sudden today non of our sms are going through and we are getting this warning below. Anyone else having this problem? “Sorry, we're having trouble sending your message. Please try again.”

I have two phone numbers in my inventory that were assigned to old employee. I received a text from a customer to one of these phones and it came to me but as read only due to the phone line not being assigned to me. I went into my admin portal and found two numbers that are not assigned to anyone and i tried to assign them to me, but an error popped up and said that those numbers couldn’t be assigned through this flow. But i don’t know how else to add the number. If i go into my profile and click “add number” it brings up a “buy new line” window.How can  I get these numbers assigned to me?TIA

Hi, we have white PolyEdge 350 IP phones.  Some of the phones are wall mounted and we keep losing the handset clips.  Does anyone know where we can order them and a part number?

I have 2 numbers assigned to me. How can I forward calls from just 1 number?

Creating a Custom Role. I’d like to copy our Standard User role, but add permission for this role to view and export the current list of Users with Extensions, whenever they need to when changes are made to the list. They should NOT have permission to make any changes to Users or accounts, just need to view and export the list.