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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 653 Questions
  • 1,140 Replies
653 Questions
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rc-wscmNew Participant
asked in Admin Portal & Account Management
3rd Party Text to Speech websites

During an implementation a senior trainer pointed me to a 3rd party website for text to speech. I was not the wideo.co that is often used. I believe it had a 6 character domain name beginning with an I - does anyone know what site that is. I need to update a script and don't have the site link.

2800
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1 year ago
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arandolNew Participant
asked in Admin Portal & Account Management
Multiple Ring Tones

Can you set up different Ring Tones for when they are receiving a call directly vs being sent from the front desk main line?

2111
Mary-Community_Moderator
Community Manager
1 year ago
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andrea-4New Participant
asked in Admin Portal & Account Management
Is the Admin Portal down for maintenance?

As soon as we try to login to the admin portal we get the error, so at this time we cannot make any changes to our phone system which is impacting our business.{"status":{"code":113,"success":false,"errorCode":"MAINTENANCE_MODE","message":"Method is not allowed due to maintenance mode"}}

5003
A
1 year ago
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Employee
billstewartEmployee
asked in Admin Portal & Account Management
Can I Delete/Disable users with Azure AD?

When I remove a user from Azure AD, can I have it automatically delete or disable the RingCentral MVP User?

2030
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Employee
1 year ago
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michael1234567891011121314151617New Participant
asked in Admin Portal & Account Management
Pricing On Website vs. Our Invoice

Hello: I have a question about pricing please.I am a RingCentral MVP Premium customer (monthly) and the base price (before taxes, fees, etc.) on my monthly invoice is $54.99. I noticed on your website that pricing for the same service (monthly) is being advertised at $47.99.Did RingCentral have a price decrease AND if so, was that passed on to your existing customers?Please advise and thank you, in advance, for you assistance!

1781
BeckyH
Community Manager
1 year ago
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jlockyerNew Participant
asked in Admin Portal & Account Management
Global Option - Remove Call Waiting?

Is there an ability to disable call waiting global wide? I want to remove this options for our users as we have serious issues with duplicate calls coming through when in a queue (we use a CCaSS service, not Ring queues).Really hoping this might be doable at the global level, but am not holding out too much hope.

4061
Mary-Community_Moderator
Community Manager
1 year ago
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chadcdmtechfarmersNew Participant
asked in Admin Portal & Account Management
How to change "Company Main" number??

Got my account all setup and was assigned a number for "Company Main". I recently completed porting over my business number from the old provider and would now like to assign that number as "Company Main", but cannot seem to figure out how to do that through the GUI. Anyone have any suggestions?

30731
Mary-Community_Moderator
Community Manager
1 year ago
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itdept-2New Participant
asked in Admin Portal & Account Management
Manual Provision of CP960 not registering

ATT Office@Hand requires that I manually provision our Yealink CP960. I have called support, and they just keep sending the same provisioning documents. The device is not registering.

3290
I
1 year ago
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ricardomaldonadoNew Participant
asked in Admin Portal & Account Management
Does the Ring Central archiver support Azure storage via SFTP

I am wondering if I can connect the Ring Central Archiver to an Azure storage account using SFTP.

2450
R
1 year ago
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kkearneyNew Participant
asked in Admin Portal & Account Management
Unable to Submit Support Case

I have been unable to submit a support ticket. I attempted separate times over the course of two weeks with the same result of a prompt regarding an issue with the site and to try again later. This was also done on two different browsers. After the most recent time I cleared my cache and cookies on Chrome and logged back in and received the same error message and just a loading image after hitting next when it asks for an alternate email address.

3503
H
1 year ago
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luke-3New Participant
asked in Admin Portal & Account Management
Shared Line Limit per Site

We have a multi-site setup on our RingCentral account. I see that Shared Lines says the max number is 8. Is that 8 per site, or 8 per account? Thanks in advance

2951
Mary-Community_Moderator
Community Manager
1 year ago
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gtuckerNew Participant
asked in Admin Portal & Account Management
In Admin Portal - Reusing phone/number of terminated employee for their replacement

We are a small company with very low turnover; so, I haven't had to do this since we got on the RC platform. I need to use an existing phone/number from a terminated employee for a new hire. I need instructions - Google search and RC University aren't giving me answers I can use.

2482
Joe Cache
1 year ago
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service-6New Participant
asked in Admin Portal & Account Management
change number of rings for incoming calls at the company level

change number of rings for incoming calls at the company level

3481
Mary-Community_Moderator
Community Manager
1 year ago
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maggieoconnorNew Participant
asked in Admin Portal & Account Management
Authorize Failing - I am the user

Trying to Authorize a device (busy light) on Ring Central but I keep getting re-directed - Let me know if you need the rest of the URL. This is something on MY pc - it's working for others. I have nothing in my local hosts file and I've tried it on every browser. Again - I'm the user. But the coder has tried a million things for me. Again - I feel it's something on my PC.. I also have tried a private browser window. All fail. Please help me! Running Windows 10 http://localhost:8080/callback?code=

2073
M
1 year ago
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sim-itNew Participant
asked in Admin Portal & Account Management
Polycom IP 6000 reboots

Hey CommunityI have recently migrated from Mitel Cloud to RC.I have an issue with provisioning the Polycom IP 6000 SoundStation. It's been rebooting every 30 seconds trying to connect to server. RC Support has not been helpful in the matter, and directed me in reaching out to Polycom regarding an XML file being incorrect? I have factory wiped the phone several times and did a firmware upgrade just to make sure those were out the way.Seems to be that this phone is not compatible for RC. Looking to see if anyone else ran into this problem.

6864
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1 year ago
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ringcentral-11New Participant
asked in Admin Portal & Account Management
Change site for a phone number in multi site setup

In our Multi Site instance.... all phone numbers are assigned to Site = Company.I don't see any options to change the Site assignment for a phone number.

11512
R
1 year ago
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zehonglinNew Participant
asked in Admin Portal & Account Management
Provisioning Polycom IP335 has failed

Hi there,I have exactly followed the guide and provisioned my existing Polycom IP335 desk phone (I bought this phone from Ringcentral a long time ago and deactivated for a while). I think I did everything correctly. However, after rebooting the desk phone, it says "network link is down". My admin portal still shows the phone is off line. Why? Does anyone experience this before?Pls help. Thanks

4101
Mary-Community_Moderator
Community Manager
1 year ago
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peterhoggerKnown Participant
asked in Admin Portal & Account Management
unable to submit support cases

I am not able to submit support cases online. How can this be enabled? I am able to log in though.

3093
P
1 year ago
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rbobbittNew Participant
asked in Admin Portal & Account Management
Procedure to allow 2 lines to be provisioned on an SPA-122

New customer needs both lines provisioned on an SPA-122 for a small office.

4952
H
1 year ago
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john-oliphantInspiring
asked in Admin Portal & Account Management
Forward all company calls, FACC feature

Is there any documentation on this new feature, such as examples and details on how it works with a multi-site deployment?

1791
Mary-Community_Moderator
Community Manager
1 year ago
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Employee
Homert3219805020Employee
asked in Admin Portal & Account Management
Remove Email Address on File

Hi, TeamWe have a customer where they need to remove their registered email address here in community as they are supecting this is where the email notifications are coming from. They no longer subscribed for RingCentral services - Marketing Promotions are already requesed.Thanks for your help.

3161
Mary-Community_Moderator
Community Manager
1 year ago
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johnreeseNew Participant
asked in Admin Portal & Account Management
How do I administer multiple teams?

How do we create an administrator role capable of administering two or three specified teams?

2441
Mary-Community_Moderator
Community Manager
1 year ago
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sandra-2New Participant
asked in Admin Portal & Account Management
Can you save custom templates for status

Can we save custom templates for statuses to use other than the pre selected ones?

3553
Mary-Community_Moderator
Community Manager
1 year ago
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chris-duquetteKnown Participant
asked in Admin Portal & Account Management
DND to show person is away to other phones

Why when pressing the DND on a RC system setup with all Cisco 508g's does it not show the other users that the person who set their DND as away?(No BLF light on or blinking).

9404
D
1 year ago
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renee-bugbeeParticipating Frequently
asked in Admin Portal & Account Management
Send call to Private Park Location?

This seems like a really dumb question, but I created a Private Park location (Ext 222), added everyone in the company as Location Members so that anyone could theorectically Park a call at 222 and anyone else could pick it up. However: how do I send a call to that Private Park location? When pressing the Park softkey on my Polycom phone, it sends the call to a virtual extension. If I try transferring the call to extension 222, it says that group doesn't accept calls?

4732
R
1 year ago

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