To homepage To homepage

Ideas Portal
Community Webinars
Knowledge Base
Groups

RingCentral TCR - Registering Your Business to Send and Receive Text Messages | November 26, 2024

(Tue, 26 Nov, 6:00 pm)

Home
Community
Ask The Community
Admin Portal & Account Management

Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

661 Questions
1,167 Replies

When you watch a category we will email you when there is a new question in this category

661 Questions

Recently active

Most replies Most views Newest first

vi4526saNew Participant

asked in Admin Portal & Account Management

India based RingCentral users on our UK account

We are based in the UK with RingCentral. Can we set up users on the UK RingCentral account that are based in our Indian office? Are these users then able to make calls into the UK PSTN, or any other countries PSTN.

1711

1 year ago

rtownesNew Participant

asked in Admin Portal & Account Management

No Phone Numbers Available

I'm having issues with limited or no phone numbers available from Ring Central for my area codes (NC / SC). Some area codes aren't even listed. Is anyone aware of a known issue with RC's phone number inventory or is anyone else having issues with this?

3661

1 year ago

Brendan688976067New Participant

asked in Admin Portal & Account Management

Yealink T48S default password

I have a Yealink T48S provisioned with RC. Every time it boots I get the red warning triangle saying that the default admin password is being used. I can change the password on the web interface, but every time the phone reboots, the default password of 'admin' gets reapplied.Besides being a security risk, is there anything I can do to change the admin password on the device and have it stick? I can't guarantee that the phone will never be rebooted.

127105

1 year ago

admin-46New Participant

asked in Admin Portal & Account Management

Display of Operator Names

Hi, can you please let me know how to display the name of operators on RC or answered calls so when we are carrying out quality assurance we can listen to a number of calls from the same operator rather than having to scrolls and listen to all answered calls?

2991

1 year ago

pchan-1New Participant

asked in Admin Portal & Account Management

Reset Password

A team member is unable to reset her password. Every time she clicks reset password and clicks on the link that's sent to her to her email, it logs her back in . We already tried clearing cache and cookies and even tried resetting the browser settings. Is there any other way we could reset her password?

4531

1 year ago

kim-5New Participant

asked in Admin Portal & Account Management

RingCentral T48S Phone

I have an employee that says her phone does not ring or show her that a call is coming in for her to answer. Next thing she knows she has a voice mail. We have verified that her settings are correct via the program you can log into and that her DND is not on. What else can it be? Yes her ringer is turned on

1080

1 year ago

simon-2New Participant

asked in Admin Portal & Account Management

Using RC when on business trip

Hi, am going on a business trip to South Africa. Can I still use my RC desktop and mobile app when connected to wifi there? (To dial UK numbers and display a UK number).Thanks

1251

1 year ago

heather-7New Participant

asked in Admin Portal & Account Management

Can I make calls with my US ring central number in Lisbon Portugal?

I am currently base in the US, but am traveling to Lisbon, Portugal. Am I able to use the same ring central numbers for calls/text? Is there an additional charge for this?

1941

1 year ago

rabbibrownNew Participant

asked in Admin Portal & Account Management

Traveling Internationally

I am a USA customer, about to travel internationally. I will only be making calls to USA numbers and receiving calls from USA numbers. As long as I am connected to wifi: will there be any additional charges?

2111

1 year ago

rc-wscmNew Participant

asked in Admin Portal & Account Management

3rd Party Text to Speech websites

During an implementation a senior trainer pointed me to a 3rd party website for text to speech. I was not the wideo.co that is often used. I believe it had a 6 character domain name beginning with an I - does anyone know what site that is. I need to update a script and don't have the site link.

2810

1 year ago

arandolNew Participant

asked in Admin Portal & Account Management

Multiple Ring Tones

Can you set up different Ring Tones for when they are receiving a call directly vs being sent from the front desk main line?

2121

1 year ago

andrea-4New Participant

asked in Admin Portal & Account Management

Is the Admin Portal down for maintenance?

As soon as we try to login to the admin portal we get the error, so at this time we cannot make any changes to our phone system which is impacting our business.{"status":{"code":113,"success":false,"errorCode":"MAINTENANCE_MODE","message":"Method is not allowed due to maintenance mode"}}

5003

1 year ago

billstewartEmployee

asked in Admin Portal & Account Management

Can I Delete/Disable users with Azure AD?

When I remove a user from Azure AD, can I have it automatically delete or disable the RingCentral MVP User?

2050

1 year ago

michael1234567891011121314151617New Participant

asked in Admin Portal & Account Management

Pricing On Website vs. Our Invoice

Hello: I have a question about pricing please.I am a RingCentral MVP Premium customer (monthly) and the base price (before taxes, fees, etc.) on my monthly invoice is $54.99. I noticed on your website that pricing for the same service (monthly) is being advertised at $47.99.Did RingCentral have a price decrease AND if so, was that passed on to your existing customers?Please advise and thank you, in advance, for you assistance!

1781

1 year ago

jlockyerNew Participant

asked in Admin Portal & Account Management

Global Option - Remove Call Waiting?

Is there an ability to disable call waiting global wide? I want to remove this options for our users as we have serious issues with duplicate calls coming through when in a queue (we use a CCaSS service, not Ring queues).Really hoping this might be doable at the global level, but am not holding out too much hope.

4061

1 year ago

chadcdmtechfarmersNew Participant

asked in Admin Portal & Account Management

How to change "Company Main" number??

Got my account all setup and was assigned a number for "Company Main". I recently completed porting over my business number from the old provider and would now like to assign that number as "Company Main", but cannot seem to figure out how to do that through the GUI. Anyone have any suggestions?

31631

1 year ago

itdept-2New Participant

asked in Admin Portal & Account Management

Manual Provision of CP960 not registering

ATT Office@Hand requires that I manually provision our Yealink CP960. I have called support, and they just keep sending the same provisioning documents. The device is not registering.

3310

1 year ago

ricardomaldonadoNew Participant

asked in Admin Portal & Account Management

Does the Ring Central archiver support Azure storage via SFTP

I am wondering if I can connect the Ring Central Archiver to an Azure storage account using SFTP.

2460

1 year ago

kkearneyNew Participant

asked in Admin Portal & Account Management

Unable to Submit Support Case

I have been unable to submit a support ticket. I attempted separate times over the course of two weeks with the same result of a prompt regarding an issue with the site and to try again later. This was also done on two different browsers. After the most recent time I cleared my cache and cookies on Chrome and logged back in and received the same error message and just a loading image after hitting next when it asks for an alternate email address.

3533

1 year ago

luke-3New Participant

asked in Admin Portal & Account Management

Shared Line Limit per Site

We have a multi-site setup on our RingCentral account. I see that Shared Lines says the max number is 8. Is that 8 per site, or 8 per account? Thanks in advance

2951

1 year ago

gtuckerNew Participant

asked in Admin Portal & Account Management

In Admin Portal - Reusing phone/number of terminated employee for their replacement

We are a small company with very low turnover; so, I haven't had to do this since we got on the RC platform. I need to use an existing phone/number from a terminated employee for a new hire. I need instructions - Google search and RC University aren't giving me answers I can use.

2542

1 year ago

service-6New Participant

asked in Admin Portal & Account Management

change number of rings for incoming calls at the company level

3501

1 year ago

maggieoconnorNew Participant

asked in Admin Portal & Account Management

Authorize Failing - I am the user

Trying to Authorize a device (busy light) on Ring Central but I keep getting re-directed - Let me know if you need the rest of the URL. This is something on MY pc - it's working for others. I have nothing in my local hosts file and I've tried it on every browser. Again - I'm the user. But the coder has tried a million things for me. Again - I feel it's something on my PC.. I also have tried a private browser window. All fail. Please help me! Running Windows 10 http://localhost:8080/callback?code=

2093

1 year ago

sim-itNew Participant

asked in Admin Portal & Account Management

Polycom IP 6000 reboots

Hey CommunityI have recently migrated from Mitel Cloud to RC.I have an issue with provisioning the Polycom IP 6000 SoundStation. It's been rebooting every 30 seconds trying to connect to server. RC Support has not been helpful in the matter, and directed me in reaching out to Polycom regarding an XML file being incorrect? I have factory wiped the phone several times and did a firmware upgrade just to make sure those were out the way.Seems to be that this phone is not compatible for RC. Looking to see if anyone else ran into this problem.

6924

1 year ago

ringcentral-11New Participant

asked in Admin Portal & Account Management

Change site for a phone number in multi site setup

In our Multi Site instance.... all phone numbers are assigned to Site = Company.I don't see any options to change the Site assignment for a phone number.

11742

1 year ago

Page 8 / 27

Having trouble finding an answer?

We can’t know everything, but we can help point you in the right direction with these resources:

Knowledge Base
Create a Case Online
RingCentral University
System Status

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login with SSO

Login to the community

Login with SSO

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales